Morgan Jewelers Reviews | Glassdoor

Morgan Jewelers Reviews

Updated April 26, 2017
9 reviews

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  1. "Decent way to pay the bills through college."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Missoula, MT
    Current Employee - Sales Associate in Missoula, MT

    Pros

    Solid business plan -- comprised of 17 stores through the greater northwestern U.S. Morgan's does not finance to enable themselves to open new stores, as opposed to other companies in the industry. Needless to say, they are fairly well insulated from drastic business cycle fluctuations. On the other hand, other companies in the industry that open new stores through financing often face having to lay people off and even sell or close those stores.

    Morgan Jewelers is a family owned independent company allied with other independent jewelery retailers through the Leading Jewelers Guild. All retailers in this guild honor each others warranties and repair agreements; thus enabling customers to have their jewelery serviced without paying additional costs.

    Fellow associates are like family away from home. Although the atmosphere is competitive, it isn't hostile. We respect and look out for each other.

    Pay and commission rates are better than most similar stores in the industry.

    Morgans provides a solid base of resources to meet clients' needs. The greatest is in-store financing. Instead of financing through a bank or outside credit agency, Morgan Jewelers makes the decisions, and solutions for customers can be reached much easier.

    Cons

    Not much upward mobility.

    Salary tends to be acceptable for college students, but for those who wish to make jewelry sales a career it could be challenging if unless you're a manager.

    Unless you work in a stand-alone store, mall jewelery stores can draw in a rough clientele base. There are many 'looky-loos'. If you are aggressive, you might consider this a positive. But, its much like cold-calling when you've got a customer entering your store with an ice-cream cone and three screaming children simply because they are waiting for a friend or just want to see sparkles. In a stand-alone store, you serve as more of a consultant to a clientele base who stops by out of a genuine interest in making a purchase.

    Sometimes, fellow associate drama can be cumbersome to tolerate.

    Advice to Management

    Keep with the sound business plan.

    People respond to incentives -- so, instead of taking away bonus/commission opportunities during down times in the business cycle, try increasing them as a way to encourage sales.

    Invest in stand-alone stores company-wide.


  2. "Competition is much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Saint George, UT
    Former Employee - Retail Sales Associate in Saint George, UT
    Doesn't Recommend
    Neutral Outlook

    I worked at Morgan Jewelers full-time (Less than a year)

    Pros

    There were not a lot of employees at the location, so it was easy to connect to co-workers.

    Cons

    The pay was much lower than the competitions. The reason being that you could increase your income by making sales... but there weren't enough customers or foot traffic to really boost your sales enough to have an income that was comparable to competitors, such as Kay Jewelers.

    The management was also not good. There was a very high employee turnover rate, and many issues with management. However, when this was brought up, no comment or changes were made.

    Advice to Management

    Put more consideration in the location or advertising activities, and pick the management better.


  3. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale's Associate in Midvale, UT
    Former Employee - Sale's Associate in Midvale, UT
    Doesn't Recommend
    Neutral Outlook

    I worked at Morgan Jewelers (Less than a year)

    Pros

    People are friendly and kind.
    Good pay for fresh starting sales

    Cons

    Management takes all the hours and you are stuck working weekends and holidays and mostly nights.
    They tell you that you can make 100,000 a year, but don't expect that unless you know a lot of people that shop for Jewelers every month wealthy individuals.

    Advice to Management

    Keep your hours short and work with your sales staff. Lead them instead of manage them and pay more.


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  5. "Poor business practices."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend

    Pros

    This retailer is family owned and has been around for many years.

    Cons

    Upper management lacks formal education, qualifications for positions held and shows an overall lack of knowledge of 21st century business practices.


  6. "A good company in a changing environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Morgan Jewelers full-time (More than 5 years)

    Pros

    Family owned, you are listened to and valued, continual adaptation in inventory, everyone who works there is great

    Cons

    Terrible work/life balance for Managers, too many shake-ups in managers and company policies


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Negative Outlook

    I worked at Morgan Jewelers full-time (Less than a year)

    Pros

    Family Feel, Mangers are in Community with one another, Managers spent time researching best-in-industry practices at corporate retreats, good commission,

    Cons

    Need better inventory, Need to update technology, Long/Bad Hours


  8. "Great People, great company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People are amazing and I enjoy the hours spent there

    Cons

    pay not great and the hours are brutal during christmas


  9. "Fun and family friendly employees!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Morgan Jewelers (More than 3 years)

    Pros

    Easy scheduling, nice people to work with.

    Cons

    You start as a salesperson with not much training. Jump in and perform.


  10. "Family Jeweler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Morgan Jewelers full-time (More than 5 years)

    Pros

    Good people in the field, flexible operational style. In-house credit is a major strength as is their commitment to specific brands.

    Cons

    No systematic approach to upgrading/refreshing the real estate. Systems and processes were not well defined and were subject to change.

    Advice to Management

    Make every effort to retain top talent.