Morgans Hotel Group Reviews | Glassdoor

Morgans Hotel Group Reviews

Updated April 13, 2017
81 reviews

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2.7
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Jason T. Kalisman
8 Ratings

81 Employee Reviews

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Pros
  • Great benefits for working for Morgans Hotel Group (in 6 reviews)

  • Fun work environment with great people (in 4 reviews)

Cons
  • Horrible upper management at hotel and corporate office (in 5 reviews)

  • Some people working on Upper Management positions that had no idea fo fwhat they were doing and worse no one seemed to care (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "Horrible company, unprofessional upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AFOM in New York, NY
    Former Employee - AFOM in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    It was fun and easy. the staff and other mid level managers were young. The nightlife scene was very cool

    Cons

    There is no true leadership with Morgans. They are small and want to be better then their competitors but do not have the skills or knowledge to rise on top.

    Advice to Management

    take care of the employees and the mid managers. The turnover is high because there is no true direction for the company.


  2. Helpful (4)

    "Incommunicative, poor structure, corrupt and terribly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Morgans Hotel Group full-time (More than a year)

    Pros

    Beautiful properties, brand recognition, high paying relative to competitors, and pretty people.

    Cons

    Favoritism abounds, ineptitude goes unpunished, leadership is noticeably absent, with vast numbers of them "working" from home. No accountability, and full of under qualified talent that is overpaid to make up for the terrible work environment.

    Constant bickering amongst stockholders, threats of sale of the company, and churn of senior leadership trickles down. Average lifespan in ops/leadership/sales/marketing seems to be 1-2 years tops.

    Hypocritical behavior permeates, with company moto's like "communicate communicate communicate" meanwhile most news of the state of the company during a hostile takeover of the board, ousting of the CEO, loss or publicly viewed legal and financial jeopardy of virtually every property signed in the past 5 years is all announced in the news before anyone in the company hears about it, and no directly is given on how to respond. During Hurricane Sandy, absolutely no information was sent out to any employee not on property for 1-3 days depending on the department.

    Phrases like "everyone is a housekeeper" meanwhile restaurants fail health department inspections, "renovations" are a laughable slather of paint, meanwhile the infrastructure of their properties are cheaply built, poorly managed, and jokingly "updated" during renovations.

    "Design" teams very headcount heavy, considering it takes 4 "designers" a week to open a bar at Hudson (Sky Terrace) that has not changed appearance in over 11 years.

    The company is alarmingly siloed, which for a company that is only 13, err no 12 (or wait is it 10 yet?), is ridiculous. F&B has its own marketing/design teams separate from hotel marketing.

    The company will not exist within 5 years. It will be sold, and everyone from the top to the bottom are aware. The difference lies in the roles being integral to the success of a property/hotel, vs a role that will ultimately be deemed redundant or unnecessary by a new owner.

    Ultimately, the law suits, exorbitant executive committee pay (68% of EBITDA revenue), and continuing year over year losses despite a doubling of revenue, are all signs of a dying company flailing for relevance in an economy and marketplace that no longer values it.

    Advice to Management

    Simplify your mantra. What is an ethos, EDGE Ideal, Morgansim, and why are they all so long?


  3. Helpful (2)

    "Sales manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Morgans Hotel Group full-time (More than a year)

    Pros

    Ian Schrager legacy and history.
    Good bar scene even though they treat employees mean if we try to go in after work

    Cons

    Horrible upper management at hotel and corporate office
    Not trustworthy
    No concern for employees
    Does not give us any support
    Does not pay well


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  5. "Tournant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Tournant in New York, NY
    Current Employee - Tournant in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Morgans Hotel Group part-time (Less than a year)

    Pros

    I could say in my hotel I work is not the best place to work.

    Cons

    When I start to the hotel is nice everybody was nice to me then after my chef call me back and return from laidoff everybody change the become everybody hate me and I don't know why!!!

    Advice to Management

    Be responsible and a dnt be unfair to the new employees and try to not making invisible that person!!!


  6. "Upper Management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Cant find any pros for this company upper management

    Cons

    it was terrible. Some people working on Upper Management positions that had no idea fo fwhat they were doing and worse no one seemed to care


  7. "Company has been destroyed"

    Star Star Star Star Star
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This was at one time the premier boutique design hotel company in the world. Working here was both interesting and rewarding.

    Cons

    Board in fighting and loss of the entire C-Suite made this company loose 70% of it stock value and all its talented employees. Company is a shell of its former self.

    Advice to Management

    Quit. You are not doing the brand any favors


  8. "Horribly unorganized and bad initiation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Hollywood, CA
    Current Employee - Barista in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The food and tips, conversation

    Cons

    An unnecessary amount of various pretentious floor managers and office staff. Egos flandering about, silly rules (no bar towel on belt, hauling the coffee grinders to and from storage every day, no taste testing espresso etc.)

    Advice to Management

    Cut down on management, treat employees a little better, pay non white people real wages.


  9. "When the premise is good and the result is bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Morgans Hotel Group full-time (More than a year)

    Pros

    Struggle to think of any. Salary was better than market average

    Cons

    Rudderless ship
    Overpromoted Corporate Employees out of their depth.
    Head office unable to take constructive feedback (on anything)
    Poor communication
    Multi directional strategies all going nowhere
    Turnover at senior level ridiculous. Removal of Sales, HR, Operations, etc.
    Hotels left to their own defenses.
    Poor senior leadership

    Advice to Management

    Sell as quickly as possible. That way your existing employees may hopefully end up working for someone who actually cares about them.


  10. Helpful (1)

    "Beware! Clift hotel in San Francisco has many internal problems."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Morgans Hotel Group full-time

    Pros

    The only pro there is is the commissions and tips. Other than that they will screw you royally especially if you are new. Not many pros.

    Cons

    They will screw you. They don't really have a "full time" schedule. If they tell you it's full time it's not. You will end up working 1-2 days a week after your training. Very selfish management and unhelpful, biased and racist.

    Advice to Management

    First, Grow up. You are all very childish. Secondly, be honest with how the job is from the interview. Third, change your training program. Make it more in depth and hands on. Be very open an easy going with newbies. And if they mess up tell them right away. Just be helpful and courteous because when your workers are successful so is management. Fourth, fire all of the managers that do nothing and that disappear for hours on end leaving one new agent by themselves. That's just not right. Fifth, upper management is better than middle management and my advice to upper management , fire the middle management an replace them immediately. They have created a sinking ship. Check yourself before your wreck yourself.


  11. "Honestly, the worst employer I have worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Manager in New York, NY
    Former Employee - Food and Beverage Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Morgans Hotel Group full-time

    Pros

    The company prefers and to promote from with-in first, before hiring from the outside. They aim to cross train their staff in other departments.

    Cons

    Management, working environment, working conditions, salary, service, products, operations, equipments, coworkers etc...

    Advice to Management

    Close the Hudson NYC Hotel, renovate it completely. The entire hotel needs improvement. Get rid of the old timers in Management and invest in a younger, intelligent and more qualified team. This is honestly, the worth employer I have worked for. Very unorganized & out dated operations.


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