MorphoTrust USA Reviews | Glassdoor

MorphoTrust USA Reviews

Updated May 22, 2017
150 reviews

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Full-time Part-time

2.3
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Robert Eckel
85 Ratings

150 Employee Reviews

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Pros
  • And they also offered good benefits too (in 10 reviews)

  • Work from home, company car, if you do a good job they leave you alone (in 5 reviews)

Cons
  • Upper management continues to push for metrics and results that are not based on any reality (in 10 reviews)

  • Lack of leadership was was evidenced by the amount of repetition on the same problem over and over again (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "A good place to be employed"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Billerica, MA
    Current Employee - Anonymous Employee in Billerica, MA
    Recommends
    Approves of CEO

    I have been working at MorphoTrust USA full-time (More than a year)

    Pros

    I have worked at MT for over a year and am satisfied being here. One thing I like is the transparency concerning business and approachability of the executives including the CEO/President. Everyone I’m in contact with is very nice, I have never had an issue with anyone at any level. I have a very supportive team and would not be successful without them. The company has leading edge technologies and the products are important. The company is involved in community outreach and assisting veterans as well as making efforts to have fun.

    Cons

    Business decisions are made in all companies that may or may not receive positive feedback from everyone; this company is not excluded. So much food!


  2. Helpful (1)

    "Run Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Technical Support Engineer in Billerica, MA
    Current Employee - Tier III Technical Support Engineer in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MorphoTrust USA (More than 5 years)

    Pros

    company outings, free k-cups, insurance is ok not the best

    Cons

    favoritism is rampant. work/life balance is non existent

    Advice to Management

    listen to your employees


  3. Helpful (6)

    "Stay Away for your Health and Sanity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Billerica, MA
    Former Employee - Manager in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MorphoTrust USA full-time (More than 5 years)

    Pros

    HR constantly reminds people that in Massachusetts we are all "employees at will" meaning our employment can end at any time for nearly any reason. Thankfully this is true and you can end your employment anytime you want.

    Cons

    There is more stick than carrot given to employees. Sr. Engineering management forces employees to work long hours and continues to blame them for the companies problems. The engineering approach to "fixing" problems is brute force. There is so much technical debt with the products that the only way to fix the problem is build a new engineering organization and rebuild everything from the ground up.

    Advice to Management

    Question to "Management": When will you look at yourself and stop blaming your employees for your failures?

    Advice to Employees: Leave as soon as you can if you are unhappy. I know many of you exist. Since I left my life and overall health and well being have improved. I am now working with others where I am appreciated and growing. You, too, can do the same!

    Advice to HR: Stop posting fake reviews on here. Stop covering up the abusive behavior and toxic culture that exists.


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  5. "Repetitive work. On your own most of the time. Lots of driving. Flexible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician II in Los Angeles, CA
    Current Employee - Field Service Technician II in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MorphoTrust USA full-time

    Pros

    Flexible time. Almost your own boss. Of course still need to meet deadlines for tasks and be compliant with client SLA. Compensation and benefits are great!

    Cons

    Repetitive work and very little room to use creativity. Safety can be a factor if not cautious. You will drive a lot.


  6. Helpful (9)

    "Toxic/Petty Culture full of Drama and Greed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Billerica, MA
    Former Employee - Program Manager in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MorphoTrust USA (More than 3 years)

    Pros

    - Flexible hours
    - Some kind people who are sucked into this soulness nonsense

    Cons

    - Too many layers of management
    - Exec team is totally useless and barely does any actual work
    - Customer care is low priority
    - Dysfunction on all levels

    Advice to Management

    Stop.the.greed.


  7. "Customer Service Representative in Springfield,IL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Springfield, IL
    Current Employee - Customer Service Representative I in Springfield, IL
    Recommends
    Positive Outlook

    I have been working at MorphoTrust USA full-time (Less than a year)

    Pros

    Great company. I think I have the best boss out of them all. We all operate as a team to make sure that the CC continue to run smoothly. The time goes by really fast. You make good money for the hard work you put in.

    Cons

    I Don't Have Anything Negative To Say!

    Advice to Management

    Keep up the good work! You do a great job at recognizing greatness!


  8. Helpful (9)

    "A miserable, soul crushing place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MorphoTrust USA full-time (More than 3 years)

    Pros

    I really can't think of any pros. You can get by with minimal work effort? I don't think of this as a pro but you might!

    Cons

    - Robert Eckel (the CEO) is poisonous
    - Dissension and mistrust in the DC office (and across the organization)
    - Office discord
    - Underpaid by getting hired internally

    Advice to Management

    Poor leadership and mistrust flows down stream. Get rid of Robert Eckel and reform from there.


  9. "Great opportunity"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee in Billerica, MA
    Current Employee - Anonymous Employee in Billerica, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MorphoTrust USA full-time (More than a year)

    Pros

    I have many opportunities to work with various teams and departments. Always learning something new and helps me feel like I am actually making a difference within the company. Also helps me expand my skill set. Love the variety.

    Many chances throughout the year to have fun and socialize within the company. There is an Activities Committee that comes up with some fun ideas...SuperBowl Party, Sox Opening Day, Chili Cook Off, etc.

    Cons

    There is some dead weight around here but the merger will hopefully take care of that.

    Advice to Management

    Continue listening to the employees and don't take some managers words as the truth. They are not always right.


  10. Helpful (1)

    "Field Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Port St Lucie, FL
    Current Employee - Field Service Technician in Port St Lucie, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at MorphoTrust USA full-time (More than 5 years)

    Pros

    If you do you job they leave you alone. Work from home.

    Cons

    communication is not great. raises never exceed 3% for any reason other then changing positions. Your luck to get 3% regardless of how hard you work. Doing extra does not get rewarded.

    Advice to Management

    Visit your technicians at least one a year. Find out what the challenges are in their area. Try and help them be successful.


  11. "Great temporary job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Agent in Brownsville, TX
    Former Employee - Enrollment Agent in Brownsville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MorphoTrust USA full-time (Less than a year)

    Pros

    Paid Holidays
    Flexible Hours
    5hrs PTO every 2weeks
    Pay
    Health Benefits
    Sign on bonus
    Paid training/travel
    Health &a Fitness reimbursement plan

    Cons

    Federal Contracts make it very difficult to have a stable position with this company
    Company is subject to TSA for work.


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