Mountain America Credit Union Reviews | Glassdoor

Mountain America Credit Union Reviews

Updated February 25, 2017
93 reviews

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Full-time Part-time

4.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Sterling Nielsen
55 Ratings

93 Employee Reviews

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Pros
  • They try to help with work/life balance as much as possible (in 10 reviews)

  • The company has great benefits and discounts for employees (in 13 reviews)

Cons
  • More consistent work life balance (in 4 reviews)

  • Not much room for growth in the department I was in (in 3 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Murray, UT
    Former Employee - Teller in Murray, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mountain America Credit Union part-time (More than a year)

    Pros

    Excellent Benefits
    Great Hours
    Lots of Management-Employee Interaction
    Lots of Communication

    Cons

    Sales can be high pressure between employees
    Some branches have too many members

    Advice to Management

    Keep communication flowing and help your team when they n


  2. "Continuous Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mountain America Credit Union full-time (More than 5 years)

    Pros

    There are so many good things to say about MACU. What I like is the focus on core values and working to improve always. It is also growing rapidly so there is a lot of opportunity. All the reviews that say we are focused on sales are right because that's how we grow, but we do it right. If you find you are having trouble moving up it's because you don't know or care about the business. When people on here say "sales" that's a very loose term since 95% of all our products are FREE or save members money. That's not sales that's just doing your job and offering products and services.

    Cons

    I have been at MACU for just over 5 years and while I've had my frustrations there isn't a place I'd rather work.

    Advice to Management

    Keep on growing and the focus on continual improvement.


  3. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Teller in Idaho Falls, ID
    Former Employee - Part Time Teller in Idaho Falls, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mountain America Credit Union part-time (More than a year)

    Pros

    Excellent management and training. Good amount of vacation days

    Cons

    advancement, bonuses, promotions, and length of training


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  5. "FSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mountain America Credit Union full-time

    Pros

    Very friendly company, care for employees

    Cons

    Low pay. Average benefits. Ok


  6. "Member Service Rep Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Holladay, UT
    Former Employee - Member Service Representative in Holladay, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Mountain America Credit Union part-time (Less than a year)

    Pros

    The company has great benefits and discounts for employees. Easy software to understand

    Cons

    The training program sucked. Had to do it all online and write in a work book. Didn't help learn at all.

    Advice to Management

    Train employees better. Don't make the new person feel dumb for making a mistake. It's going to happen.


  7. "Mountain America Is Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mountain America Credit Union (More than 3 years)

    Pros

    Great work environment. A company that cares about its values and its employees.

    Cons

    Sometimes management cares to much about sales. It hard to move up once you become and assistant manager.


  8. "Lead Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Member Services Representative in Orem, UT
    Former Employee - Lead Member Services Representative in Orem, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mountain America Credit Union part-time (Less than a year)

    Pros

    Great work environment, excellent training processes.

    Cons

    Sometimes management can be too focused on a sales mindset.


  9. "It's ok"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mountain America Credit Union part-time

    Pros

    If you need an easy job and money

    Cons

    The training sucks really bad


  10. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Lehi, UT
    Current Employee - Member Service Representative in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mountain America Credit Union part-time (More than 3 years)

    Pros

    MACU truly lives by their motto of placing members first. Management at all levels has always placed importance on the member experience. They also treat their employees exceptionally well, in pay, benefits, tuition reimbursement.

    Cons

    Some managers focus too much on numbers & sales, which are important when they truly help the members but the member needs to be the focus.

    Advice to Management

    Numbers are important, but follow the example of my managers and lead by example. Show employees why they are asked to offer products and services and how it helps them.


  11. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in Kaysville, UT
    Current Employee - Loan Officer in Kaysville, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mountain America Credit Union full-time (Less than a year)

    Pros

    Great benefits. Great culture. Opportunity for advancement. Company is growing.

    Cons

    Far away. Maybe growing too quickly.



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