Mspark Reviews | Glassdoor

Mspark Reviews

Updated January 29, 2017
7 reviews

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2.0
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Steven M. Mitzel
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7 Employee Reviews

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Pros
  • Great people, great product, great process (in 4 reviews)

  • In addition to all of that, it is a FUN place to work (in 3 reviews)

Cons
  • Account Services seems to have some major issues with structure and realistic projections (in 4 reviews)

  • Poor management and HR that condones bullying in the workplace by management (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Extremely hard sell for the most seasoned sales rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territorial Sales Representative in Huntsville, AL
    Former Employee - Territorial Sales Representative in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mspark full-time (More than 3 years)

    Pros

    There are great benefits with lots of time off.

    Cons

    Upper management is all brand new and have made no effort to get to know the business before implementing changes. None of the sales management or sales trainers has actually sold the product. Most expensive product with no differentiation from competitors.

    Advice to Management

    Actually listen to your employees when they voice concerns. Put more focus on employees and getting to know the business than quick fixes to please the investors.

    Mspark Response

    May 13, 2015 – HR Generalist

    At our National Sales Meeting in January of 2015 our CEO, SVP of Sales and SVP of Operations had small employee round-tables with all sales people to let them voice and discuss any issues. Our SVP ... More


  2. "Good company but favorites get best accounts and make tons of money."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Executive in Dallas, TX
    Former Employee - National Account Executive in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility, remote sales, met good working people and friends.

    Cons

    Favorites treated better than others. Tough business to sell - lots of limitations

    Advice to Management

    Even the playing field.

  3. "Account Executive"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexibility of a home office and working in the field

    Cons

    Poor management and HR that condones bullying in the workplace by management.


  4. Helpful (5)

    "Account Executive-Market Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Consultant
    Former Employee - Marketing Consultant
    Doesn't Recommend
    Negative Outlook

    I worked at Mspark (Less than a year)

    Pros

    Good benefits, home based office is convenient.

    Cons

    With 20 years of successful sales experience, I found the goals very hard to reach in a short amount of time. Major Accounts and National Accounts are handled out of the corporate office leaving only small businesses to prospect and they cannot afford the rates. Digital products are over priced in comparison with competition. Company is owned by a Management Group and is sold every five years. Mediocre salary plus commissions if you ever see them. Digital compensation is horrible.

    Advice to Management

    Market Development takes more than 6 months. Existing local accounts should not be handled out of the corporate office, local rep should be working them for up-sell opportunities. Hopefully the new accounts that I sold were handed over to my replacement unlike the accounts that were sold by the rep prior to me which were "given" to the Major Accounts Dept.

    Mspark Response

    Apr 19, 2016 – HR Generalist

    We recently reworked how we handle "Brands" and our "do not call" list for our local sales force is very small. True, we normally wait to give new sales people existing accounts. We would like to ... More


  5. "Its a good place to start a career, just don't stay too long"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Field
    Current Employee - Technical Field
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Ice Machine
    Flexible schedule
    Lots of friendly co-workers
    Good place to meet new people

    Cons

    IT does not fix issues in a timely manner
    Like to Hire from the outside instead of promote from within
    A lot of good people hampered by bad decisions from the top
    Good place to meet new people

    Advice to Management

    Put more stock in tenue and performance, not outfits.
    Treat all the groups evenly don't make it obvious who the favourites are.


  6. "Please oh please stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    No opinion of CEO

    Pros

    Work from home, flexible schedule

    Cons

    Extreme micro managing for a job with no base salary. VERY outdated technically.

    Advice to Management

    stop the micro management.


  7. "Good learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territorial Sales Executive
    Former Employee - Territorial Sales Executive
    No opinion of CEO

    Pros

    Sales support ( but that has gone away for most accounts now), Marketing and mapping departments giving you collateral materials, product is excellent and relevant.

    Cons

    Internal departments have become victims of bureaucracy and are more concerned with number targets than getting actual work done. Simultaneously cut base salary and commission percentage so many sales people left. It's a shell of the sales organization it once was.

    Advice to Management

    Your profit margins may be better but the culture has been destroyed and I would pose that this has fundamentally weakened the company for it's long term future and viability. However, that may be of little concern to the investors who are looking to maximize profits and then bail.


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