Mspark Reviews | Glassdoor

Mspark Reviews

Updated April 23, 2017
13 reviews

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2.9
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Steven M. Mitzel
2 Ratings

13 Employee Reviews

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Pros
  • Great people, great product, great process (in 4 reviews)

  • In addition to all of that, it is a FUN place to work (in 3 reviews)

Cons
  • Account Services seems to have some major issues with structure and realistic projections (in 4 reviews)

  • Poor management and HR that condones bullying in the workplace by management (in 3 reviews)

More Pros and Cons

  1. "Account Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Helena, AL
    Former Employee - Anonymous Employee in Helena, AL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mspark full-time (More than a year)

    Pros

    There is a great number of fantastic people that work there. There is always humor and freedom to decompress without being accountable for every second at work. They have connection times with company-wide events and unique recognition for milestones in place. They really want the core values to be rooted in the organization. I admire Steve Mitzel greatly and wish him all the best in his success.

    Cons

    Account Services seems to have some major issues with structure and realistic projections. They went through a massive company-wide overhaul 4th qtr 2015-1st qtr 2016 and created way too many new positions without a buffer of any revenue decline. Instead of evaluating the quality of individuals and addressing communication flaws to enhance the environment, they prefer to make assumptions. There are click-y groups that cater to deflecting their negativity onto others and created drama with no accountability. Maturity seems a little scarce with conflict resolution and they do not nurture team effort, even though they preach it continually. Managers/Director would prefer to take sides, make assumptions, and direct you ignore it instead of find the true root of problems. In essence: be a suck up, keep your prior experience to yourself, and do a mediocre job and you should be safe from the massive layoffs that have been happening the last few months.

    Advice to Management

    Have more integrity to mean what you say. Words mean nothing if you have a bias attitude before you get to know anyone on a more personal level. Rudeness and sarcasm tends to be accepted and normal.


  2. Helpful (1)

    "Monotonous Work, but nice perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Helena, AL
    Former Employee - Anonymous in Helena, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mspark full-time (More than a year)

    Pros

    Very good training program with lots of books, help, scenarios, etc. Management is very friendly and approachable. There are a ton of little perks that make working in the office nice. Very flexible with time/hours. They treat you like an adult with expectations and work.
    Benefits are pretty good. Full time associates start out with 16 days PTO (prorated) and you don't have to earn it before you use it. Insurance is available pretty quickly, depending on when you start.
    Gym onsite, huge break room with anything you'd need to have lunch. Awesome ice and water machine and multiple snack machines. Nice office space in general.
    The general feel of the office is very laid back.
    They definitely take care of the employees' comfort it seems.

    Cons

    The job itself is very slow. They warn you of downtime when you start, and there is a lot of it. Every month, you do the same exact thing. Which, if you like repetitious work, this is the perfect job for you. However, if you like more curveballs and challenge, you won't find that here.
    Some of the staff is just downright unfriendly and standoffish.
    The pay is kind of low, which may be expected with such an easy job.
    Not a lot of social interaction outside of the little gatherings they throw.

    Advice to Management

    The concern you show for your employees is awesome. Keep that up.


  3. Helpful (1)

    "Ehh - it is ok."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Helena, AL
    Former Employee - Anonymous Employee in Helena, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mspark (More than 3 years)

    Pros

    Account service and graphics has fun ppl to work with.
    Good 401K offering, vacation time and medical benefits.

    Cons

    Poor direction for the company as a whole moving forward.
    Departments are very siloed; not very much understanding of what others do or socialization.

    Advice to Management

    Executive management does not understand the business and does not recognize those in the company that help the business to continue to work.

    Mspark Response

    Feb 3, 2016 – HR Generalist

    Ownership agreed and we now have a new CEO that loves and GETS the direct mail business.


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  5. "fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Helena, AL
    Former Employee - Account Manager in Helena, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun place to work. Enjoyed my time there a lot.

    Cons

    Pay was a little low.


  6. "Mspark is a great company at its core."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Helena, AL
    Former Employee - Account Manager in Helena, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mspark full-time (More than 3 years)

    Pros

    Casual enviroment, great people, bonus pay.

    Cons

    The stress level versus the pay.

    Advice to Management

    Listen to the employees.


  7. "good place to work, not bad leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In A Sales Esque Role in Helena, AL
    Former Employee - In A Sales Esque Role in Helena, AL
    Doesn't Recommend
    Positive Outlook

    I worked at Mspark full-time (More than a year)

    Pros

    people, environment, casual, fun, entertaining

    Cons

    noise, opportunities ,deadlines, pay, stress, growth

    Advice to Management

    training has to improved in corporate sales


  8. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mspark full-time (More than 3 years)

    Pros

    Great people, great product, great process!

    Cons

    Too many changes in management, too many changes in comp plan, too many changes in general.


  9. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great product and targeting for customers to reach the right consumers. Competitive salaries and benefits. Upper management have great motivational tactics for overall company.

    Cons

    Training, local managers lack the respect for sales reps with experience in the field with thoughts and concerns. Management has desire to support one another without it being the right decision.

    Advice to Management

    Local managers need to work with sales reps on growing their book of business. They lack necessary training in the field and administrative structure that reps work on a daily basis.

    Mspark Response

    Nov 16, 2016 – HR Generalist

    Our focus for new sales people is on new business and we tell candidates that we are looking for hunters, not farmers. Growing a book of business is great but we are focusing on getting new business ... More


  10. "sales executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Neutral Outlook

    Pros

    great pay and good benefits

    Cons

    In order to get that great pay you have to be a manager favorite and off the radar screen. Only the ones that have been there a long time are favorites Management doesn't know as much as they think they do. They all have been unsuccessful at other companies.

    Advice to Management

    Quit being so arrogant, deceitful and unfair.

    Mspark Response

    Jul 19, 2016 – HR Generalist

    We pay % on sales and our sales people have protected territories with defined zip codes so I am not sure how being a manager's favorite would help someone's pay. Generally speaking, the people who ... More


  11. "Territorial sales rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Mspark full-time

    Pros

    Solid company, flexible hours, good income opportunity if you work hard

    Cons

    Top heavy in management, lots of competition for advertising dollars both internal and external

    Advice to Management

    Stop rolling out so many different initiatives and segmentation

    Mspark Response

    Feb 3, 2016 – HR Generalist

    We heard you ... new CEO and less overhead. Now we have fewer and more focused initiatives.


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