Mullen Reviews | Glassdoor

Mullen Reviews

Updated February 18, 2017
120 reviews

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120 Employee Reviews

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Pros
  • Most of the folks in the creative department are some of the best and most talented people I've ever had the pleasure of working with (in 13 reviews)

  • Good work/life balance (outside of crunch-times, but that's an industry standard) (in 5 reviews)

Cons
  • Misguided Leadership Team, Long Hours/Weekends, Work/Life Balance, Under-Staffed Workforce, Salary (in 21 reviews)

  • Very disorganized, low entry-level pay, long hours (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Brand Services Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Edison, NJ
    Former Employee - Project Manager in Edison, NJ
    Recommends
    Neutral Outlook

    I worked at Mullen full-time (Less than a year)

    Pros

    friendly people, great place to work, entrepreneurial style of working

    Cons

    not the best people hired, lacks ambition or drive

    Advice to Management

    invest in talented people


  2. Helpful (5)

    "Needs improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massachusetts in Boston, MA
    Former Employee - Massachusetts in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong networking community, perks, location

    Cons

    No interaction between teams, not willing to train new hires properly

    Advice to Management

    try to change the thinking of opper management


  3. "Awesome Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In my years in advertising I have only had the pleasure of working with one agency that proactively rewarded it's employees -- Mullen. Excellent work was rewarded with excellent compensation. My team benefited first and from business wins. Also, great employee moral and "we're all adults so act like it" management style

    Cons

    I worked in a satellite office so my only real complaint would be that I didn't have the opportunity to work in the home office. There wasn't any need for me to go there...just a curiosity :)

    Advice to Management

    Heads high and carry on!


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  5. "Just fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Mullen full-time

    Pros

    Smart people, good atmosphere, hard working

    Cons

    Never should have left Wenham


  6. Helpful (5)

    "Cool, fun, creative-driven agency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Digital Producer in Boston, MA
    Current Employee - Senior Digital Producer in Boston, MA
    Doesn't Recommend
    Approves of CEO

    I have been working at Mullen full-time (More than 3 years)

    Pros

    Always focused on pushing the envelope; creative-driven
    Cool, upbeat culture
    Great comraderie
    Award-winning
    Nice office

    Cons

    Lack of digital discipline or application of best practices bc the majority of work is campaign based.
    Youth-oriented culture means very little understanding or interest in family-focused individuals - but crazy, fun annual parties
    Lack of transparency in terms of business performance
    Lack of financial management for accounts. Some accounts just float the cost of others and that's cool, but shouldn't be

    Advice to Management

    It's not always a party. Especially, when layoffs are a regular occurrence. A little more focus on financial management and a little less on the beer/wine fridge would help.


  7. Helpful (1)

    "Mullen was great!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Boston, MA
    Current Employee - Intern in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mullen (Less than a year)

    Pros

    The company was really creative and had amazing opportunities for growth and advancement. I loved my summer there as an intern.

    Cons

    Not much to say other than the fact that they could use more diversity, of people and ideas. That's very important.

    Advice to Management

    Diversity is becoming key in our world today. Don't miss you're chance before it's too late.


  8. Helpful (12)

    "Don't expect much, do your work and look for something better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Creative in Boston, MA
    Former Employee - Junior Creative in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mullen full-time (More than a year)

    Pros

    - Looks good on a resume
    - If you're on the Creative side, hours are very lax, so come and go as you please
    - In-office coffee bar is nice
    - Space is sunny and pleasant
    - Some nice, talented people

    Cons

    Mullen just uses their "entrepreneurial culture" as an excuse for lazy, non-existent management.

    - No training or mentoring, and absolutely no interest in retaining employees, even high quality ones. Management truly believes that turnover is good for the company, which of course works well for them because management is incredibly uninterested in individual career development.

    - Projects are doled out purely on politics and who's done that kind of work before, so you can and will get stuck on the same client and work over and over again, even if you prove yourself capable of more advanced work (and even if those already on better work do poorly -- yes it's that kind of place. It is not a meritocracy and working hard gets you nowhere, no matter how much management claims otherwise.)

    - And don't be fooled by their handful of attention-grabbing, award winning work; the majority of the work here is really dull, generic stuff purely to generate income.

    - They don't promote internally, so low chance of advancement unless you play politics. Reviews are every 1.5 years, which is already ridiculous, but you're expected to ask for them on your own; managers will not automatically schedule one for you (because you have to be "entrepreneurial"). Even then, the process is lengthy and Finance is slow with approving the low raises.

    - Bizarre, Mad Men-y gender politics due to account side being virtually all women and creative being all men, and hardly any diversity, so company culture is often stagnant, echo chamber-y and old-fashioned. Individuals might be nice but the culture is machismo and it can be very uncomfortable. No women in major leadership roles in Creative, and I've seen women get passed over for obvious promotions.

    - Major company players are a few imperious key figures who go around "leading thought", who often go around changing projects at the last minute on a whim with no regard of practical execution. They're almost never in the trenches and can be very dismissive of the concerns of those who are. Couple that with account teams who don't (or are not allowed to) push back against any client demands and you have miserable and overworked employees.

    - No work life balance and below average pay. Medical benefits are not great.

    Advice to Management

    Create a culture of actually treating employees better because they're the ones making your award-winning work. You can do your best to fool people with free beer, occasional "diversity events", and empty promises but employees aren't as stupid and mindless as you think. As much as you tell yourselves that you can just replace any ol "little person" that leaves, people are still unhappy and you're only delaying the eventual house of cards collapse.


  9. Helpful (1)

    "A Rollercoaster Ride - Hang On"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mullen full-time

    Pros

    High standard for work (mostly)
    Good resources
    Cool, creative environment
    Driven and talented people

    Cons

    Zero work life balance
    Rarely promote from within
    Few training opportunities
    Lots of ego and politics
    Social media practice is a disaster

    Advice to Management

    Stop drinking your own Kool Aid. Listen to the people you manage and try to proactively solve the problems that cause them to leave. Learn to appreciate experience and add a little process in here and there. And stop taking on tiny social media maintenance accounts that bring no creative or financial value to the agency, It's a huge waste of time.


  10. Helpful (9)

    "Horrible upper "management""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mullen full-time (More than a year)

    Pros

    Great location. Free food/snacks. Fun work.

    Cons

    Horrible upper management and appalling HR department. They'll "fire" you for completely made up reasons and be unable to back up why. It's happened to more than a few people. They set you up for failure.

    Advice to Management

    Respect your employees and thank them once in awhile. A little niceness and appreciation goes a long way. Everyone there tries hard to do a good job. A simple "thank you" would be immense improvement.


  11. Helpful (1)

    "Digital Media Planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    fun perks, social outings, lively department

    Cons

    very low pay for the amount of hours worked, not enough support or direction from higher management



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