Municipal Credit Union Reviews

Updated Aug 24, 2020

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2.7
24%
Recommend to a Friend
52%
Approve of CEO
Municipal Credit Union President and CEO Mark A. Ricca (no image)
Mark A. Ricca
9 Ratings
Pros
  • "Great Benefits , health insurance and paid overtime(in 9 reviews)

  • "He respects everybody and believes we are all morally equal, which is something MCU didn't have for many many years(in 5 reviews)

Cons
  • "MCU used to be a great place to work(in 6 reviews)

  • "I worked in the Contact Center and will never work at another one again because of my negative experience(in 4 reviews)

More Pros and Cons
  1. Helpful (5)

    "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Municipal Credit Union full-time for more than 10 years

    Pros

    - The new President & CEO is dedicated to the members and employees of the company and to the next era of excellence. His enthusiasm and energy is engaging! - Benefits are great!!

    Cons

    Change will take time but everyone needs to embrace the positive change that is currently taking place.

  2. "A great institution to work for but the culture needs strong reorganization."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk Management Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Municipal Credit Union full-time for more than 8 years

    Pros

    People are friendly and provide a family atmosphere

    Cons

    Culture needs significant improvement and restructure.

    Continue reading

  3. "Great company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative 

    I worked at Municipal Credit Union full-time

    Pros

    Working at MCU provides good opportunities for networking with people from other organization.

    Cons

    Managers support customers instead of employee.

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  4. "Do No Recommend"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Municipal Credit Union full-time for more than 5 years

    Pros

    There are no pros for this company

    Cons

    Upper management does not care about it’s employees. Lack of training. No real benefits of working here.

  5. "Good Work Environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative 

    I have been working at Municipal Credit Union full-time

    Pros

    Great Benefits , health insurance and paid overtime

    Cons

    Supervisor's Micro Manage you which makes you feel like a child

  6. "MCU"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Member Service Representative in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Municipal Credit Union full-time for more than 8 years

    Pros

    company offers very good benefits

    Cons

    no growth opportunities within the company

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  7. Helpful (1)

    "Horrible"

    1.0
    Current Employee - Confidential 
    Doesn't Recommend

    I have been working at Municipal Credit Union full-time

    Pros

    There Are no pros for Mcu

    Cons

    MCU used to be a great place to work. In May 2019, it was placed under conservatorship where a consultant group from the Arizona, Texas, etc. is now running the institution. They do not understand the NYC culture, and is steering the company backwards. It is such a toxic environment. They will work you like a dog and then you will either get fired, laid off or you will quit. I would not advise anyone to work there.

  8. "Nice Company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 

    I worked at Municipal Credit Union full-time for more than 10 years

    Pros

    The health benefits are great

    Cons

    The overall morale was bad

  9. "Teller"

    4.0
    • Work/Life Balance
    • Compensation and Benefits
    Former Employee - Teller 

    I worked at Municipal Credit Union full-time

    Pros

    Great benefits including pension plan

    Cons

    Theres been a lot of change in the last year

  10. "Think twice"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - AutoNet Clerk 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Municipal Credit Union full-time

    Pros

    The only pros I can think are that they would let you dress down twice a week, and that was taken away a few months into being there. I enjoyed working for my direct supervisors as they were helpful and did not micromanage at least in the department I worked.

    Cons

    I'll preface it by saying there are too many to count, but I'm still grateful for their opportunity despite such a lousy workplace atmosphere and inefficient practices. But here are a few cons I noticed in my short time there. Initially, I should've been expecting a terrible workplace from what HR requested during the hiring process; they wanted a copy of my bachelor's degree, tax records, and paystubs of my previous employers. Why all this for a job paying 40K per year? The decor in the HR department is in the 21st century, while other departments looked lite years behind. The department I worked in, Loan Ops, was a dinosaur. The cubicles appeared to be from the 1970s-1980s. The air vents in the ceiling were dirty; the lighting was dim. Oh, and to go to the bathroom, you had to push and open EIGHT DOORS! No lie. From an operations standpoint, you would think an employer would look to facilitate productivity. Still, I'm not sure what the rationale is for this kind of layout in an area that wasn't readily available to members of this credit union. Finally, the good folks that work at the credit union I'm sure are lovely people, but their motivation was minimal, and these folks seemed only there to collect a pension before retiring and have a job in which you could go through the motions. In essence, months into working here, the credit union was taken into conservatorship by NCUA, and it was easy to see how this operation faced such a fate. There were many other annoying inconveniences, but I'm sure no one has all day to go through them.

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Found 66 reviews