Murad Reviews | Glassdoor

Murad Reviews

Updated June 9, 2018
88 reviews

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2.7
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Michelle Shigemasa
6 Ratings

88 Employee Reviews

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Pros
Cons
  • "Large territory - work/life balance was almost non existent" (in 10 reviews)

  • "Upper management always changing and so do the rules, salaries etc" (in 17 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in El Segundo, CA
    Current Employee - Account Executive in El Segundo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Murad full-time (More than 3 years)

    Pros

    The company provides lots of tools to help you be successful. Onboarding is the best in the industry. Leadership works side by side with you and is clear on expectations. I've read several negative comments on here, but I and my peers don't see it. I've been here 3 years and leadership has been exceptional and inspiring.

    Cons

    Retail in general seems to be tougher and tougher. Murad is an established brand, but lots of new brands have more dazzle. Marketing seems confused in their messaging.

    Advice to Management

    Keep striving to achieve to be the best.


  2. Helpful (4)

    "Cronyism...fear based... but it's not too late to change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Murad full-time (Less than a year)

    Pros

    The brand founder is wonderful, even brilliant. The products are some of the best in the industry. Benefits package is realistic and generous.

    Cons

    Big disconnect between the founders vision and the reality of the field.
    Upper management (regionals) behave like almost like a clique of "mean girls", seeming to elevate their own group of friends while overlooking others, to the point of obvious exclusion. Rampant cronyism.
     Action is often demanded on things at the last minute, indicating either poor planning on the part of bosses, or that they simply don't care about you or your time.
    It is unnecessarily paper heavy, lots of reports/forms that are often redundant.
    There is disciplinary action if you don't make your goals... you actually get written up.
    Leadership lead through fear based motivation as opposed to positive.
    When you offer feedback or suggestion to make things better, it falls on deaf ears, or is even held against you, and you're told you're "being negative".

    Advice to Management

    Listen without prejudice. When people offer feedback or thoughts, don't take it personally. Get back to doctor's vision and the heart of the brand.

  3. "A great company with an amazing leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Murad full-time

    Pros

    Amazing product, fantastic team, amazing new CEO and senior marketing leadership, great career growth opportunities, and of course, having the opportunity to work with the legendary Dr. Murad.

    Cons

    It's a company still finding its way after a difficult few years post-acquisition. But with the new senior leadership, it's definitely moving in the right direction!

    Advice to Management

    When in doubt, ask Dr. Murad!


  4. Helpful (2)

    "Thrilled to hear Murad is on The Mend!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in El Segundo, CA
    Former Employee - Marketing in El Segundo, CA
    No opinion of CEO

    I worked at Murad full-time (More than 5 years)

    Pros

    Had the honor of working with some of brightest, hardest-working, individuals in the beauty industry. Most individuals that have worked at this company are warriors and know the meaning of Grit, Hustle, and making things happen. Laziness not tolerated!

    Doctor Murad is a true inspiration who makes himself readily available and approachable. The friendships made in this company are long lasting and a big positive in working here.

    Cons

    A few years back it was toxic, chaotic, and stressful for most that worked there. Management was just not the right fit and because of this, the organization (& BRAND) suffered. AMAZING talent walked out the door finding new homes with beauty companies that truly recognized and rewarded their efforts. Learning it's a new day with the brand and wishing the best for the brand.

    Advice to Management

    Advice to new management is to listen to the employees, reward and compensate them , and the brand will flourish in a happy, positive, environment. Murad employees are extremely loyal to the brand and want to be there a long time!


  5. Helpful (4)

    "Pass on this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Murad full-time (More than 3 years)

    Pros

    The founder Dr. Howard Murad is wonderful. Truly kind and inspiring. He’s the only reason this review gets any stars. The products are great but they consistently find themselves a little behind trends. Some changes have been made by the new CEO. She has already implemented a lot more modern approaches to revitalizing the brand.

    Cons

    No work life balance. Days off are spent on conference calls, doing reports and working on other administrative tasks. I haven’t had a Saturday and or Sunday off in almost 10 months!!! Then there is the culture. The brand tries to support a healthy holistic lifestyle free from cultural stress. If you work in the field it’s the exact opposite: from the lack of actual time off to the weekly numbers shaming on team calls. Most executive don’t make it past two years.

    Advice to Management

    The VP just left but the regional management that is left is probably going to keep the same terrible management style in place. Try actually conforming to the brand’s aspirations as far as lifestyle goes for the field. Also quit having HR people leave fake positive reviews. It’s very obvious.


  6. "Transitional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Murad full-time

    Pros

    +Stable hours/expectations of employee
    +Work/life balance
    +Dog fridays
    +big office

    Cons

    +miscommunication of management and leadership
    +heavy workload/lean teams

    Advice to Management

    +Follow up with employees to make sure everyone workload is managed properly


  7. Helpful (2)

    "It all depends on your expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Murad full-time (More than a year)

    Pros

    I really like the culture there, the new CEO has driven a lot of positive changes and isn’t afraid to do unpopular things that are right for the business. The small company setup allows you to work with multiple different departments. Don’t expect this to be a tech company in terms of perks and you’ll be fine.

    Cons

    Some of the older employees are way too protective of process limiting the amount of change that can be made and causing some of the new employees to become alienated and ultimately forcing them out.

    Advice to Management

    Because this was a previously family run company there are a lot of legacy employees who have been put into roles where they don’t fit. Stop the blame game amongst departments as nothing is fixed by doing this.

  8. "Good CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Murad full-time

    Pros

    Products, people, pay was good

    Cons

    Poor management, lack of structure


  9. Helpful (15)

    "DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Murad full-time

    Pros

    I met some lovely people....who were smart enough to leave early on in my employment

    Cons

    It has taken some time to write this review but this is the part that will be most important....The number of cons is insurmountable. The executives are emotionally/psychologically abusive, often directing blame, making snide remarks, and establishing unrealistic expectations - which they demand you must meet. As a result, expect to work LONG HOURS; often working over the weekend. Management is poorly trained and the turnover is unlike anything i've experienced before. I takes a extremely long time for the company to fill positions (although a certain clique within the company finds ways to fill positions with their unqualified friends). It is a deeply unhappy environment. I have seen employees leave because they do not feel comfortable with unlawful behavior of executives. I have seen them leave because they do the work their bosses should be doing on top of executing their own work. I don't expect this business to last in the long run. It is sad since the Founder is such a nice person.

    Advice to Management

    Stop placing blame and start training your employees. Incentivize and promote within ALL DEPARTMENTS. Pay people better for their jobs, you are very low for the industry. Hire an external vendor to evaluate your business and all departments so that you're not just glazing over the REAL issues. Create a strong HR department that actually handles peoples concerns and holds people accountable. Provide continuing education budgets so that employees can continue to expand their skill sets. Encourage people to have a work/life balance and support that work/life balance via the business and setting standards within the company.


  10. Helpful (12)

    "Where good intentions go to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Murad full-time (More than a year)

    Pros

    Access to great products and discounts, some of which include other Unilever prestige brands. Dr Murad is wonderful. Promising new CEO.

    Cons

    There are a lot of intelligent people that walk through Murad’s doors and right back out. This company doesn’t know how to keep top talent, which is crazy since the writing is on the wall listing out the reasons why. Unfortunately, upper management is most likely illiterate (Exhibit A: all the Glassdoor reviews they either are unable to read or choose not to act on, both cases being pretty awful). Sarcasm aside, using your mind is seen as a liability at this company and will give you an endless supply of headaches when you realize all logic is out the window here.

    Nobody wants to take accountability for anything, especially upper management. They don’t work to establish processes, empower their staff, or even learn what the work entails for themselves. Most people in this organization don’t even know what their colleagues within their own departments do... mostly because turnover is so rapid and vacancies are absorbed instead of being filled by experienced people. It’s impossible to keep up. The result is a company of untrained people frustratingly trying to do their jobs without proper training or leaders they can rely on. Adding insult to injury, it seems like the most incompetent people are placed in the highest levels and are promoted the fastest, while the lower-level people who doing the work can’t catch a break because they’re needed right where they are at. (Better hope you negotiated your pay well before signing your offer letter! Bc that’s what you’ll be stuck with come hell or high water.)

    Most of us came to Murad to be a part of something incredible, but nearly everyone I’ve talked to has mentioned trying to get out. Nobody even tries to hide it anymore. It’s like a bad relationship: you can only take so much. Please cut the crap to make a real change (not just a BS one that you can present to Unilever) and give your employees the positive workplace they deserve.

    Advice to Management

    It’s completely evident that Murad’s strategy is to keep applying bandaids to knife wounds. Sometimes you need to get a little uncomfortable if it means making a positive change, and it will take a lot more than a management retreat to make an impact with a company that is this broken. Try initiating 360 reviews or anonymous employee surveys to get an honest picture of what is happening, then DO SOMETHING about it. Otherwise, there won’t be a company left to defend.

    Murad Response

    Dec 21, 2017 – VP of HR

    We thank you very much for your time to write this review. We do appreciate all feedback and we want to improve the situation. Since Glassdoor reviews are anonymous please feel free to reach out in... More


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