Music & Arts Center Reviews | Glassdoor

Music & Arts Center Reviews

Updated January 16, 2017
124 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Kenny O'Brien
60 Ratings

124 Employee Reviews

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Pros
  • Great people good environment close to work enjoy the position (in 10 reviews)

  • Decent pay for full time and part time retail workers (in 7 reviews)

Cons
  • Sales goals are hard to meet when you are not set up for success (in 18 reviews)

  • Upper Management provides no support at store level (in 16 reviews)

More Pros and Cons

  1. "Senior Sales Associate"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Music & Arts Center full-time

    Pros

    Full time 40 hours guarantee, eye, dental and health benefits. Music environment. Pay is hourly plus commission.

    Cons

    Pay is hourly plus commission, availability anywhere between Monday through Sunday with days off at random intervals.


  2. "Part Time Retail Sales Associate"

    Star Star Star Star Star
    Current Employee - Retail Sales Associate in Germantown, MD
    Current Employee - Retail Sales Associate in Germantown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Music & Arts Center part-time (More than a year)

    Pros

    - Employment is great
    - Management is great

    Cons

    - Sometimes inventory is tricky in terms of products arriving on time, but other than that, not many issues

    Advice to Management

    Please keep doing what you do! You all are awesome!


  3. Helpful (1)

    "Senior Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Associate
    Current Employee - Senior Sales Associate

    I have been working at Music & Arts Center full-time (More than a year)

    Pros

    The hours are flexible which allows gigging musicians to keep up with rehearsals and performances and as a musician, the job also allows for multiple networking opportunities, whether it is with coworkers, teachers, or customers that come into the store. There are also many opportunities to grow and move up- you won't get stuck if you work hard and your goal is to move onward and upward.

    Cons

    I don't personally think employees get paid enough for the hard work they put in and for the extra tasks that are asked of them. Yes, you do earn commission for meeting sales goals, but the base salary isn't competitive when compared to other jobs in the same area.


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  5. "Messed Up Systems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    I get to help kids experience music.

    Cons

    Their systems are a mess and they have too many obstacles to making sales. Their bonus/commission plan is awful.

    Advice to Management

    Pay sales people like pros. A sales job should have a clearly defined and reasonably achievable path to $100,000 a year.


  6. Helpful (1)

    "No "Big Picture""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Associate in Chicago, IL
    Current Employee - Senior Sales Associate in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    -Pay is above average for most music stores, especially with commission available
    -Discounts on music and accessories are great for active musicians
    -Get to work with kids who are just beginning or seriously invested in music

    Cons

    -Even at part time, scheduling is not very flexible due to small staff (1 manager, 2 FT, 2 PT)
    -Commission only gained after hitting sales goal, even then not all items and transactions apply towards sales goals.
    -Upper management more interested in quick fixes to increase sales as opposed to quality training and focus on personal development and investment in employees
    -No clear communication between retail, school services, warehouse/distribution and repair shop

    Advice to Management

    -Signing off emails with "Sell Sell Sell" isn't very motivating
    -When you have a line of customers and the phones are ringing off the hook and your regional manager just whizzes past you...not a good feeling


  7. "Good people, high expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Great people to work with and for
    -Immediate management is very present and helpful
    -Benefits

    Cons

    -Poor training
    -Unrealistic goals and penalties considering lack of standard training and weak sales culture
    -Corporate office is completely disconnected from the retail side, leads to frequent miscommunications and resentment on both sides

    Advice to Management

    -All corporate employees should work in one of the retail stores at some point for the experience, or have a retail background
    -Pay your managers more or give them real assistant managers, not just throw a new title on your one full timer


  8. "Great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Repair Technician
    Current Employee - Repair Technician

    I have been working at Music & Arts Center full-time (More than 3 years)

    Pros

    Lots of work, work independently, can do what I do well and get paid well for it.

    Cons

    Communication isn't very good, rarely get the whole truth about things.

    Advice to Management

    Trust those who work hard under you and are giving great results. Support them whenever possible. Don't be afraid to communicate better.


  9. "Pay for hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Galloway, OH
    Current Employee - Store Manager in Galloway, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Music & Arts Center (More than 10 years)

    Pros

    Great customers and coworkers! This is a wonderful place to learn management skills.

    Cons

    Pay is low compared to volume of work. Work/home life balance is not great.

    Advice to Management

    Raise base pay to the level of your new hires in all positions.


  10. "Corporate employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Music & Arts Center full-time

    Pros

    Many opportunities for career advancement

    Cons

    Compensation and benefit packages lacking.


  11. Helpful (4)

    "Go somewhere else this place is not worth your time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Associate in Itasca, IL
    Former Employee - Senior Sales Associate in Itasca, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Music & Arts Center (More than 3 years)

    Pros

    Repair shop guys were great people, discounts, made a few long term friends.

    Cons

    Amount of work load for pay, management and manager, hiring process, lessons, sales goals.

    Advice to Management

    The manager was a piece of work. Very young and zero people skills. Rude to me from day one and trash talked her employee's every chance she got. I covered for her a lot juat to have her be a terrible peraon to me behind my back and god knows what she told hire ups because I was told I wasn't manager material. This place doesn't care about their employees you're just a number to them. This place had a big yurn around with sales mainly because of the person in charge of the store. The sales goals are a joke and you have to constantly make cold calls to meet your goal. Commission is basically nothing because it's so difficult to get people to buy. Just not a great place look somewhere else. I saw many of "new" pro instruments in cases that were for a different model come through, clarinets and oboes not being taken care of crack and be sold. You need to really watch your managers there not always on lunch or with a customer, they're at home because the left for the day 4 hours before they were scheduled.



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