Musician's Friend Reviews | Glassdoor

Musician's Friend Reviews

Updated March 2, 2017
86 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Approve of CEO
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Greg Trojan
28 Ratings

86 Employee Reviews

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Pros
  • This is a tough one, besides the employee discount, I can't think of any reasons to work for this company (in 8 reviews)

  • Lots of great people to work with and there's a jam room to play instruments on during breaks (in 7 reviews)

Cons
  • Lowest wage compared to other call center wages in Utah (in 3 reviews)

  • most employees are fresh out of high school kids (in 3 reviews)

More Pros and Cons

  1. "Musician's Friend is alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Musician's Friend full-time (Less than a year)

    Pros

    Great co-workers and management plus you can win some awesome stuff

    Cons

    Low pay and not a lot of room for movement


  2. Helpful (2)

    "Employee Beware!!! Proceed with Caution!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Draper, UT
    Former Employee - Team Leader in Draper, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Musician's Friend full-time (More than 8 years)

    Pros

    "Share some of the best reasons to work at Musicians Friend"
    Hmmm...This is a tough one, besides the employee discount, I can't think of any reasons to work for this company.

    Cons

    This one is much easier! After working there for what seems like an eternity I'm finally free of the shackles of Musicians Friend! I couldn't be happier.

    -Only 1 guaranteed day off with your other day being dependent on "Business Needs".

    -Management is a joke. They are super friendly to your face but on the back end will do whatever it takes to build a case and get you terminated. Also, you have to sign an arbitration agreement so you have no leg to stand on if something happens. They can literally terminate you whenever they want and have zero repercussions.

    -Management is not upfront...at all. They will go behind your back and build a case against you and because of that arbitration agreement that can just say "Bye, bye"

    -Being the front line (CSR/TSR) is even worse! They no longer have different departments you'll just be an "order taker". Just a number in their system and easily replaced with some other wide eyed and bushy tailed high schooler.

    -This company is going downhill quickly. I don't see them withstanding the new e-commerce business model when companies like Samash have actual knowledgeable sales people.

    -Managers and Directors are not on the same page. Very high school atmosphere.

    -Way to many options in UT to work at this place. Please don't waste your time here like I did. This job had potential but that hasn't been the case anymore. You're just part of a bigger business who's trying to make up for poor choices and a revolving door of CEO's.

    Advice to Management

    Run. Musicians Friend will eventually go out of business. Guitar Center is probably safe but Musicians Friend can't sustain. Get new Directors and Managers, stop being so shady. A transparent work environment is better for culture.


  3. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sales, Customer Service Representative in South Jordan, UT
    Former Employee - Telephone Sales, Customer Service Representative in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Musician's Friend (More than a year)

    Pros

    Cool coworkers, you can play the instruments you sell, talk to musicians on the phone and in person .

    Cons

    The pay could be better.


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  5. "My Favorite Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Musician's Friend full-time (More than 3 years)

    Pros

    The hours, pay, benefits, and crew were awesome for a beginner warehouse.

    Cons

    Super strict and very physically demanding. It can be challenging, but if you rise to the challenge you will be noticed.


  6. "Telephone Sales Representative level 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sales Representative Level III in Indianapolis, IN
    Former Employee - Telephone Sales Representative Level III in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I worked at Musician's Friend full-time (More than a year)

    Pros

    Free Products, and the occasional free food

    Cons

    They didn't care about their employees, shady business

    Advice to Management

    Care about your employees and treat them right


  7. Helpful (2)

    "CSR= the front man for getting pushed around..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - GEAR DISCOUNT. If you are a musician, this is definitely the biggest pro.
    - Easy going and relaxed atmosphere.
    - Easy dress code.
    - Some TLS are easy to work with.

    Cons

    - SCHEDULING. Getting time off is harder than it should be. Almost impossible to get off for anything even if you ask off 3+ months in advance, you still might not get the time off.
    - Difficult to move up quickly.
    - Not a great opportunity if your not a musician.
    - Work gets pretty menial after a while.
    - Management have no idea on whats going on.
    - Turn around for employees are a joke 38 people will go into training and 5 will come out.
    - Management will choose favorites and will those people will go somewhere.
    - Employees have no value.
    - most employees are fresh out of high school kids.
    - they will changes on the fly without any notification.
    - wright ups are there way of life, instead of a conversation..

    Advice to Management

    Treat your employees as you expect to be treated. In many ways management has a bulling issue on employees. Needs to be a big increase in wages. pay more attention to your employees treat them better, just maybe we will stay around.


  8. Helpful (2)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Holladay, UT
    Former Employee - Customer Service Representative in Holladay, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Musician's Friend (Less than a year)

    Pros

    Music instrument discounts. Easy hiring process. Entertainment in the break room. Practice rooms for playing instruments during breaks/lunches. Set schedule or so I was told(see comments below).

    Cons

    Management is rude, customers are almost always rude. Lowest wage compared to other call center wages in Utah.

    Advice to Management

    Treat employees equally. Don't change a person's schedule without telling or asking them first. During the hiring process, I was given a few schedule options and I chose one that fit my school schedule, but when I got out of training, I was given a schedule that I didn't choose and management told me that what was done is done and I can't have the one I chose because it was given to someone else.


  9. "Overall Solid"

    Star Star Star Star Star
    Former Employee - Tech Support in Draper, UT
    Former Employee - Tech Support in Draper, UT
    Recommends
    Positive Outlook

    I worked at Musician's Friend full-time (More than 3 years)

    Pros

    - GEAR DISCOUNT. If you are a musician, this is definitely the biggest pro.
    - Easy going and relaxed atmosphere.
    - Easy dress code.

    Cons

    - SCHEDULING. Getting time off is harder than it should be.
    - Difficult to move up quickly.
    - Not a great opportunity if your not a musician.
    - Work gets pretty menial after a while.

    Advice to Management

    Work out a better scheduling system. This was my biggest aggravation as it was sometimes difficult to get time off even well in advance.


  10. Helpful (1)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Person in Indianapolis, IN
    Current Employee - Person in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Musician's Friend full-time (More than 5 years)

    Pros

    great for musicians and fresh out of high school kids

    Cons

    lack of many things that every company should have

    Advice to Management

    care more about your employees and offer competitive wage


  11. "Wonderful Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Valuable learning experience for anyone interested in music technology. Break room has equipment that can played around with during free time. Training seminars, contests, giveaways.

    Cons

    Not good for people who don't already know or have a passionate interest in learning about music gear.

    Advice to Management

    None



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