Myriad Genetics Patient Service Coordinator Reviews | Glassdoor

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Myriad Genetics Patient Services Coordinator Reviews

Updated May 10, 2018

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2.0
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0%
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100%
Approve of CEO
Myriad Genetics CEO Mark C. Capone
Mark C. Capone
1 Ratings
  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Patient Service Coordinator in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Myriad Genetics full-time

    Pros

    Take good care of their employees,

    Cons

    Lot's of drama among lower level employees.

    Myriad Genetics2014-03-21
  2. Helpful (1)

    "Patient Services Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Patient Services Coordinator in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Myriad Genetics full-time for more than 5 years

    Pros

    Myriad has some elements within customer service that are relaxing and pleasant. Time clock infractions are not a concern, the dress code is relaxed.

    Cons

    Limited growth opportunities. There is really only one track in customer service to get to a higher position (unless you're educated in a related field and can move to the clinical side of the company). You can apply and move to a team that works with qualified genetics professionals and then apply to become a supervisor of a customer service team.

    Advice to Management

    Consider that your world class customer service concept is one of the only boasting point that makes you different from your competitors. If you want to keep this trait, you need to consider the way that you treat customer services and re-work the compensation package as it does not hold up against the current market trends for similar positions in other companies. Speed w/ little concern for accuracy or... compassion is the most valued trait and is most likely to be rewarded. The culture here needs a major make-over.

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    Myriad Genetics2018-05-10
  3. Helpful (4)

    "Headed on a downward spiral."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Patient Service Coordinator in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Myriad Genetics full-time for more than a year

    Pros

    I agree with the below comment; the view of the mountains.

    Cons

    -Bureaucratic structure with layers of management - from regional managers to department managers down to team supervisors. This, along with mandates for compliance, takes precedence over doing the right thing. It discourages change and cripples improvement. You may ask "Why do we do it this way?" The answer is often, "We've always done it this way." Forget creativity. Forget talent. Forget improvement.... -Micromanagement is crazy and is implemented with a command and control leadership style. Employees are treated like numbers. No one cares if you fall off the face of the earth. You're replaceable. We don't need you. -Bonuses and rewards are given equally to everyone. And tenure precedes performance. Just another way to promote mediocrity and high turnover. -Because management is so stuck in the past and resistant to changes, lots of processes (basically anything done on the phone or computer) is outdated. This is 2013, not 1992!!

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    Advice to Management

    Tenure Suppresses Talent: Just because “Employee A” has performed a task longer than “Employee B” doesn’t necessarily mean that “A” is more skilled than “B.” Furthermore, just because “A” has been with the company longer than “B”, doesn’t necessarily mean that “A” possesses more talent, upside, knowledge, or adds more value than “B.” When an organization promotes based upon tenure, and not based upon recognition... of talent, merit, performance, etc., the company is not leveraging its true talent base. Not recognizing, developing, and rewarding talent is the fastest way I know of to drive talent out of your organization and directly into the hands of your competition.

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    Myriad Genetics2013-12-14
  4. Helpful (5)

    "Terrible Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Patient Service Coordinator in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Myriad Genetics full-time for more than 3 years

    Pros

    The beautiful view from your work station.

    Cons

    Micro management, favortism for the employees they like. Work long hours, work faster, time lines given. The computers and phones need to be updated and make sure they work properly. If they like you it will be a somewhat good career. If you are not part of the management group prepare to be miserable !

    Advice to Management

    Treat all employees equally. Notice the employees working hard and that are not in the BIG boys club.

    Myriad Genetics2013-12-02
Found 4 reviews