Mystic Lake Casino and Hotel Reviews in Prior Lake, MN | Glassdoor

Mystic Lake Casino and Hotel Prior Lake Reviews

10 reviews

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Prior Lake, MN

2.0
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Edward Stevenson
5 Ratings

10 Employee Reviews

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Pros
  • Great benefits, great people, Community cares about their employees (in 11 reviews)

  • Benefits are good, that's the only thing that help (in 5 reviews)

Cons
  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 5 reviews)

  • Hours can be a challenge as it's 24/7/365 (in 4 reviews)

More Pros and Cons

  1. "The shine wears off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pit Boss in Prior Lake, MN
    Current Employee - Pit Boss in Prior Lake, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are great; health benefits, 401(k), over 7 weeks vacation time per year at management level. The work itself is physically easy even though the industry eats your soul.

    Cons

    The cigarette smoke is tough to deal with. Management is apathetic and runs things from their offices instead getting out and about to see what they're managing. The company mandated reverse discrimination that promotes less qualified people of a certain ethnic background ahead of more qualified people hurts morale and puts people in positions they can't handle.

    Advice to Management

    Walk around and take a look at the place once in awhile. Treat your staff like they matter. Listen to what they have to say.


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Prior Lake, MN
    Former Employee - Manager in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook

    I worked at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Mostly nice co-workers, a lot of drama.

    Cons

    Management is unprofessional and micromanages. management participates in drama.

    Advice to Management

    Management could focus leading and not micromanaging


  3. Helpful (1)

    "Ok place to work, not for long term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN

    Pros

    The benefits are good, awesome coworkers!

    Cons

    They don't do what they promise. I was told many times that I would be promoted but they always gave some excuse to not promote me.

    Advice to Management

    If you promise an employee something, make sure you follow through with that promise. People are depending on your trust and when you break it, it is hard to get it back.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Environmental Services Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Environmental Services Supervisor in Prior Lake, MN
    Former Employee - Environmental Services Supervisor in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    Good starting pay and benefits. Great employee assistance programs. Good employee food at cafeteria. Proper training and free Microsoft classes were given.

    Cons

    Poor communication between Supervisors and upper Management. Too much micromanaging. No trust between upper and lower management. Not much opportunity for advancement.

    Advice to Management

    Do not let shift managers have free reign over supervisors and employees. More training for new hires is needed. The yearly review process is a joke. After the Supervisor completes it the shift manager redoes all of them.


  6. Helpful (6)

    "Constantly afraid of being reprimanded."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Food and Beverage Manager in Prior Lake, MN
    Former Employee - Assistant Food and Beverage Manager in Prior Lake, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    There are so many great things about working at Mystic; benefits, salary, health care access and best of all, the best employees in the world.
    They also have a great training program for all levels so that you are always improving your ability to move up.

    Cons

    There are a lot of rules for firing employees and I am putting this in the con area because this has created a paper crazy atmosphere at Mystic. They write up employees for every little thing and document everything in case they need it to fire them in the future.
    Mystic also pays all their own unemployment claims which is another HUGE incentive to document and write up every little infraction.
    The part of Human Resources responsible for firing and avoiding paying unemployment is called Team Relations. Hah!
    Biggest negative is the atmosphere of fear of being fired. This fear pervades the whole place and even extends to managers and directors.

    Advice to Management

    My advice is to Mystic OWNERSHIP not MANAGEMENT; you need to address the Huge negative atmosphere. You have two management systems; the one that is official and the one that is actually in use to get around the official one.


  7. Helpful (7)

    "A lot has Changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 3 years)

    Pros

    They have very good benefits, discounted lunches and friendly employees

    Cons

    Management does not allow people to do what they were hired to do. VPs, Directors and Managers do not ask questions from their staff in order to help them make better decisions for the good of the company. They make decisions out of thin air and base them on what will make them look good professionally. They over promise things to the board with their talking points, when it is clear that they have no business making such promises because they have not done their homework on the topic at hand. Directors and Managers are not willing to learn what they do not understand, nor do they go above and beyond to learn how to be a leader. As a subordinate, you don't ever feel like your manager has your back and that you are to fend for yourself because it is very often they will throw you under the bus rather than help fix the problem or worse yet take the credit for your amazing idea. There is no vision from our directors and managers on anything. They make up things as they go, which is not only costly but causes a lot of turnover, moral loss and zero sense of a team. The CEO has allowed some poor decisions to be made based on either misinformation from his executive staff or just out of sheer ignorance. The Board has gotten greedy, raising prices to the guests across the boards, making the once busy restaurants into ghost towns. They have cut budgets for everything so they can continue to do costly experimental promotions and events in hopes of trying to get non-gamers out to the property and get them hooked on gaming.

    Advice to Management

    The CEO needs to ask himself why turn-over is so high in certain departments. Is it because employees are treated like Kindergarteners? Is it because they refuse to get team members involved in helping them to make informed and smart decisions before they are made? Is it because highly talented, skilled and smart people are not allowed to use any of that towards the greater good, and instead to be pushed aside by their managers and directors into a dumbed down position? I think he needs to listed to the people who chose to go elsewhere and ask himself how he can change the culture and get the staff to feel good about what they do. The benefits are great and for some employees it is enough to stay, but for the go-getters of the organization they need more than just awesome benefits, they need a since of what they are doing is for the greater good of the company, not for the good of their manager or director so they look good to you.


  8. Helpful (3)

    "Clueless at the top!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Prior Lake, MN
    Former Employee - Marketing in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    Great benefits, consistent annual pay raises, nice coworkers, training available

    Cons

    Open 24/7/365 so you never get holidays off, weekends off, and trying to have a work/life balance is impossible. The Directors and VP's take all the credit and when they feel threatened by someone who actually knows what they're doing, they fire them, or find a way to fire them. I've seen a revolving door in the marketing division, and the entertainment department has gone way downhill -- the place has become very very trashy. Which is funny, because when I first started, they were trying to change their image... they just went full circle... probably because they hired a really poor, education less director back to their staff.

    Advice to Management

    Clean house from the top down. That's how you will change your image. The Board of Directors and Business Council really need to open their eyes to see what's truly happening and not just rely on their executive team to relay the information. Your tribe is in trouble if you keep going along the path you are on. Shifting people to difference positions because you like them, is not how you keep a business growing.


  9. Helpful (4)

    "Starts off fun, but gets old fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Prior Lake, MN
    Current Employee - Server in Prior Lake, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel part-time (More than 3 years)

    Pros

    Great benefits and employee opportunities. Meet tons of fascinating people and a lot of employees and super nice and fun. Clean building.

    Cons

    Stressful. No holidays off or holiday pay bonuses, guests can be difficult or unreasonable. Managers (Minnehaha Cafe) are unprofessional and power hungry. Employees pay full price for restaurant food because we have our own employee restaurant, but food sucks at 3 in the morning. Community members are allowed to disrespect and treat you poorly. Christmas bonus is a $40 gift card (which is great, but given that the change found on the casino floor daily is more than a person's entire paycheck.) If you work in a restaurant and someone walks out without paying, security will most likely not find them.

    Advice to Management

    Treat employees with respect instead of condescending them. We're human beings and deserve that much.


  10. Helpful (3)

    "my boss micro managed and did a horrible job! Very unfair to all employee's in that department!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fiance Department in Prior Lake, MN
    Former Employee - Fiance Department in Prior Lake, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benny's are absolutely great!

    Cons

    The management at the casino's needs to be taken and given a class on how to respect their employees. They are very disrespectful towards the employee's after good and happy employee's makes for better business and happier customers!

    Advice to Management

    Start over...they are old and very set in their ways!! They are very un-knowledged on the rules and operations of the day to day business. She changed the rules to save her own butt as she saw fit! Then playing the dumb card that she didn't know it was changed!! I feel the tribe needs to get into the operations more frequently and really take a look at how some of the managers treat their BEST employee's. When a pat on the back award is given for Outstanding customer service to the department manager she then in turn would change it on us and write us up saying she received complaints. Funny when the CEO congratulated you and you told him you were written up instead of being praised! Imagine the look on his face!


  11. Helpful (2)

    "Pissed poor employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    benes are the only good thing

    Cons

    They do not empower employees or respect them unless you are Native American.

    Advice to Management

    Promote qualified employees not employees based on being Native American race. Promote HR managers according to education not favoritism. And halt double standards. Treat employees with respect and keep info confidential don't divulge info when an employee goes to HR.



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