Mystic Lake Casino and Hotel Reviews in Prior Lake, MN | Glassdoor

Mystic Lake Casino and Hotel Prior Lake Reviews

Updated February 20, 2017
8 reviews

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Prior Lake, MN

5.0
Star Star Star Star Star
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Edward Stevenson
5 Ratings

8 Employee Reviews

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Pros
  • Great benefits, great people, Community cares about their employees (in 10 reviews)

  • Benefits are good, that's the only thing that help (in 5 reviews)

Cons
  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 5 reviews)

  • Hours can be a challenge as it's 24/7/365 (in 4 reviews)

More Pros and Cons

  1. "Anonomous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transportation Supervisor in Prior Lake, MN
    Current Employee - Transportation Supervisor in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    Training and preparation from HR is stellar. Culture is focused on Guest experience and service. No stone is left unturned. Team member needs are provided to the utmost.

    Cons

    I have experienced no "cons" to speak of. My team members are supportive and engaged.

    Advice to Management

    Keep doing that which you have provided.


  2. "Solid Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN
    Recommends
    Positive Outlook

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    Co-workers were great, food is everywhere.

    Cons

    Cigarette smoke, clothes smell. Gambling rules.

    Advice to Management

    Believe your subordinates when they tell you an event occurred, don't try to interrogate to find a truth you have been told already.


  3. "Good pay, good experience to put on your resume"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Prior Lake, MN
    Former Employee - Intern in Prior Lake, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, rotate throughout department, free pop, food on campus, flexible scheduling, relaxing environment to really learn and ask a lot of questions

    Cons

    Slow paced at times, the gaming commission can be quite untrusting, but most the complaints come from lower level employees on the floor where there is a lot of turnover. 24/7 establishment also means no holidays off. Some bad managers and lack of motivation throughout department as well


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  5. "Such a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Prior Lake, MN
    Former Employee - Server in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    Good pay
    Nice coworkers
    Great benefits
    Discounted childcare
    Friendly managers
    Discounted fuel
    Free meals on holidays and birthday
    Advancement opportunities

    Cons

    Smokey environment
    Point system may be too strict for some people
    Occasional rude guests
    Mandatory hours during holidays without holiday pay.


  6. "Assistant restaurant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Restaurant Manager in Prior Lake, MN
    Current Employee - Assistant Restaurant Manager in Prior Lake, MN
    Recommends
    Positive Outlook

    I have been working at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    The best employer of my career

    Cons

    Had toMove back to california unfortunately

    Advice to Management

    You are the Best!


  7. Helpful (1)

    "Its a very big company with many perks for thwir employeeswe are one big family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Blackjack Dealer in Prior Lake, MN
    Current Employee - Blackjack Dealer in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mystic Lake Casino and Hotel part-time (More than a year)

    Pros

    Lots of hours, perks and many coworkers

    Cons

    They open 365 days per year so its hard to celebrate holidays at home with the family


  8. Helpful (1)

    "An employer that values people"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Support Specialist in Prior Lake, MN
    Current Employee - User Support Specialist in Prior Lake, MN
    Recommends
    Approves of CEO

    Pros

    The benefits are incredible, if you avail yourself of them.

    Cons

    The SMSC is in the middle. of. nowhere., so it's quite the commute from anywhere.


  9. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN
    Recommends
    Approves of CEO

    Pros

    Mystic Lake and the entire group of SMSC GE enterprises place a tremendous amount of caring for their team members. Its a great place to work with folks across broad professional levels. The senior management team does a good job in leading the organization and demonstrates the values they talk about in their interactions with the team.

    Cons

    Sometimes the "gambling" side of the business is over-emphasized by others outside the organization. It truly is about entertainment and value for the dollar. Unfortunately, not everyone recognizes this distinction when you interact with them and discuss where you work.

    Advice to Management

    The leadership team is solid at Mystic Lake. Clearly articulating goals and objectives is key to aligning team members with desired results. Continue with remodeling plans and keep the smoke to a minimum.



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