Mystic Lake Casino and Hotel Reviews | Glassdoor

Mystic Lake Casino and Hotel Reviews

17 reviews

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Edward Stevenson
8 Ratings

17 Employee Reviews

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Pros
  • Great benefits, great people, Community cares about their employees (in 13 reviews)

  • Decent benefits if you ever reach full time, which is rare (in 6 reviews)

Cons
  • being 24/7, there were plenty of unappealing personalities (in 6 reviews)

  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 6 reviews)

More Pros and Cons

  1. "slot service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good paying for the work that you are doing

    Cons

    the politics when dealing with management can be very difficult

    Advice to Management

    follow company policies


  2. "Importance of rules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facility Custodian in Prior Lake, MN
    Former Employee - Facility Custodian in Prior Lake, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    wage, friendly teammates, execution, organization, PTO's, food orders, free beverages, uniform
    opportunity, gifts, raises

    Cons

    extremely strict, unfair, unreasonable, tyranny, unfaithful, no trust, company bus fee,
    fast lunch break, unhealthy

    Advice to Management

    good luck

  3. "Do not respect employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pull Tab Clerk in Minneapolis, MN
    Former Employee - Pull Tab Clerk in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    They have good health benefits and lunch after 10 yrs of service.

    Cons

    They lie about being a caring and understanding employer.

    Advice to Management

    Learn to appreciate those that work the floor and keep casino running 24/7


  4. "Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Blackjack Dealer in Prior Lake, MN
    Former Employee - Blackjack Dealer in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel (More than 8 years)

    Pros

    Decent benefits if you ever reach full time, which is rare.

    Cons

    Sovereign nation status - they do not follow employment or OSHA rules for safe workplaces. Harass women, and if you complain you are fired. Management is a joke - mostly tribal members that are uneducated. The work market is good - you can do a lot better for the same money now. Smoke everywhere. Lower class employees in all fields.

    Advice to Management

    Stop the retaliation and grow up.


  5. "Something to get you through"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hospitality Front Desk Clerk in Prior Lake, MN
    Current Employee - Hospitality Front Desk Clerk in Prior Lake, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Pay weekly, medical, and dental if they pay you enough to have it.

    Cons

    I got devalued and disrespected dont come here if you don't have to.

    Advice to Management

    Very disrespectful manager.


  6. "Evs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Custodian in Prior Lake, MN
    Current Employee - Facilities Custodian in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pto , paid weekly , extra dollar of working overnight .

    Cons

    Pto isn't always granted , some supervisors are not understanding and racist . A lot of gossip and drama .

    Advice to Management

    Fix it


  7. Helpful (2)

    "food & beverage dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food & Beverage in Spokane, WA
    Former Employee - Food & Beverage in Spokane, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits & 401k, employee smoking room

    Cons

    Favoritism, verbal, emotional, & mental abuse by management towards employees. All depts., but especially food & beverage. Guests & especially younger community members allowed to verbally abuse employees with no support from management, usually management blames employee. HR is a joke, if you file a formal complaint on management, you are told there will be no retaliation, yet everyone who has, has been fired with in 6 mos. or less. HR after their 30 day investigation, will always side with management. management, will always make the employee out to be a troublemaker. If you work hard & prove you are cable, & dedicated, it means nothing. Being a slacker & idiot, but a favorite of management, you get moved into better positions, no matter how much that person sucks at the job, those who actually deserved it are told," well they deserved it, they worked hard for it." It always felt like doom each day you walked in. unless your were a favorite or neighborhood kid of management, you worked every holiday & weekends, with no extra pay. Many managers would tell other employees about your personal things. employees would tell guests why someone got fired, which means management told employees why some one got fired. All this is supposedly against company policy, yet I have never seen a manager or upper management get reprimanded or fired for this.

    It's a hostile, hostile place to work! I would truly have to hate someone to recommend them applying for a job there, so to ALL out there, NEVER, NEVER, EVER, apply for a job at Mystic lake, your life will be totally sucked out of you, you will be demoralized, & probably need psychiatric help for PTSD!!!!!!!!!!!! NO JOKE!!!

    Advice to Management

    Clean house!!!!! get rid of ALL dept. management, especially upper management, start over, build true employee relations. One of your so called rules was that Internal guests(employees) ARE just as important as the external ones (guests spending money) Either practice what you preach, or admit that you don't care about your employees. Also, talk to all dept. employees to get a real idea of how their managers are performing their jobs when you do their annual review. ours are based on our performance witnessed by management, it should be the same for management. You don't see them in action sitting up stairs in your ivory offices. If you truly want to be the Best Casino in the Mid-west, then promote from with in before you go to the out side, all your doing is telling those who work hard, that they suck & are losers!!! Make your employees feel that they are truly important &n what they do matters. ALL employees, not just the favorite few. Favoritism IS the biggest problem you have.. TAKE CARE OF IT!!!!!!!! I wouldn't even recommend someone to go there & play.. if they what to gamble Id tell them there are better places to go, with better chances of winning!!!

  8. Helpful (7)

    "Blackjack Dealer or slave?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Black Jack Dealer in Prior Lake, MN
    Former Employee - Black Jack Dealer in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel part-time (More than 10 years)

    Pros

    Easy job to get, although you won't make full time for several years, therefore no Bennies. You will work every holiday and weekend with no extra pay.

    Cons

    An awful place to work. You will come to hate it quickly. Impossible to get a day off, as they can't get any more suckers to work here. If you are a woman you will be harassed and if you complain, you will be set up and fired. Fellow employees tend to smell and are not well groomed, but as long as they provide sexual favors to the management, they will be alright. Don't eat the food - its prepared in unclean kitchens. Smokey dirty atmosphere. Watch your back, as a fellow employee will stab it to move up.

    Advice to Management

    Clean out all the old time management that got there from drinking and golfing and kissing up and start all over. The employees think the current management is a joke.


  9. Helpful (2)

    "Awful employer. Treat their customers and employees like crap."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None that come to mind. Food served is terrible. Many employees have resigned rather than be a part of the corruption.

    Cons

    Treat staff and customers poorly. Gaming at this casino should be investigated

    Advice to Management

    Confess your sins and turn yourselves into law enforcement


  10. Helpful (3)

    "This place BLOWS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    None at all I rather be homeless or work at taco bell.

    Cons

    This place is a joke of a employer. Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay. Management in every department is a idiot. No pto ever in less you are a survivor. Rude people everywhere. Work conditions suck.Management. I would not even recommend this place to my worst enemy. Run for the hills.

    Advice to Management

    Pull your head out of your butt.


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