Mystic Lake Casino and Hotel Reviews | Glassdoor

Mystic Lake Casino and Hotel Reviews

Updated July 9, 2017
19 reviews

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2.0
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Edward Stevenson
10 Ratings

19 Employee Reviews

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Pros
  • Great benefits, great people, Community cares about their employees (in 11 reviews)

  • Benefits are good, that's the only thing that help (in 6 reviews)

Cons
  • being 24/7, there were plenty of unappealing personalities (in 6 reviews)

  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 6 reviews)

More Pros and Cons

  1. "Sales Department leadership under stress and reflected down through the staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Prior Lake, MN
    Former Employee - Account Manager in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    Large facility with many opportunities yet to be utilized

    Cons

    Lack of support to the Sales Management Team


  2. "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Evs
    Former Employee - Evs
    Doesn't Recommend
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    Decent pay.Pto and benefits. There are changes to advance in company

    Cons

    No holiday pay. Rude customers. Repetitive, smoke filled with bad ventilation

    Advice to Management

    Trade places with the team members for one day

  3. "Casino Floor Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    Working full-time at this company they do offer some amazing benefits.

    Cons

    This company does not recognize holidays for their employees. The favorite game gets played a lot. The point system is a joke.

    Advice to Management

    Really needs to improve and lead by example. The fact that some people get stuck working every holiday because they are not buddies with their boss is not right. Also the fact that all of the higher ups get to enjoy their holidays and actually take their pto while other employees get put on pto blocks all summer is not right. Really unprofessional to have supervisors that go out and party with people they manage. I feel like Little Six needs some major improvements on this area.


  4. "The shine wears off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pit Boss in Prior Lake, MN
    Current Employee - Pit Boss in Prior Lake, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are great; health benefits, 401(k), over 7 weeks vacation time per year at management level. The work itself is physically easy even though the industry eats your soul.

    Cons

    The cigarette smoke is tough to deal with. Management is apathetic and runs things from their offices instead getting out and about to see what they're managing. The company mandated reverse discrimination that promotes less qualified people of a certain ethnic background ahead of more qualified people hurts morale and puts people in positions they can't handle.

    Advice to Management

    Walk around and take a look at the place once in awhile. Treat your staff like they matter. Listen to what they have to say.


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Prior Lake, MN
    Former Employee - Manager in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook

    I worked at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Mostly nice co-workers, a lot of drama.

    Cons

    Management is unprofessional and micromanages. management participates in drama.

    Advice to Management

    Management could focus leading and not micromanaging


  6. Helpful (1)

    "Cook 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are good, that's the only thing that help

    Cons

    A lot of preferences for chefs and souchefs, they don't give you the opportunity to grow, bad hourly pay, outside the minimum pay is $10 at least, here too much to do minimum pay is $12 wiorking at night

    Advice to Management

    The top management never will know what is going on if the chefs and sous chefs hide things from spoild employees, but I know some employees that smoke cigarettes in the dish rooms when nobody is there even weed, same in Ward robe, eat what ever they want, and for them there is no problem


  7. Helpful (1)

    "Ok place to work, not for long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN

    Pros

    The benefits are good, awesome coworkers!

    Cons

    They don't do what they promise. I was told many times that I would be promoted but they always gave some excuse to not promote me.

    Advice to Management

    If you promise an employee something, make sure you follow through with that promise. People are depending on your trust and when you break it, it is hard to get it back.

  8. Helpful (1)

    "Unfortuante Changes in Management Trickle Down to Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    Mystic Lake has a fantastic Benefits package! So great, in fact, that it is often the only reason employees stay.

    Cons

    Mystic Lake has the attitude that they should be your entire life. They will alter your schedule without your knowledge and often times middle management allows petty problems to interfere with acting in a professional manner. When I first started, I was happy to go to work and I felt valued and appreciated. With changes in the upper echelons of management, they are so focused on the "bottom line" concerning budgets that they don't value the employee to the extent that they had previously. When I approached management about wanting to prepare myself for a position in management when one opened, I was advised to go to another company for my training. Which is exactly what I did. Mystic Lake is not interested in cultivating and growing their employees.

    Advice to Management

    The upper management in my department has been spread too thin and is often pulled in too many directions. Management would benefit from a "Manager In Training" Program as often New Hires are not used to such high business levels and I believe strongly in promoting from within. Who better to handle the high business levels than someone who is already used to working in such an environment? They would also benefit from a "Shift Lead" position as often a manager is not around for "the little things".


  9. "Environmental Services Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Environmental Services Supervisor in Prior Lake, MN
    Former Employee - Environmental Services Supervisor in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    Good starting pay and benefits. Great employee assistance programs. Good employee food at cafeteria. Proper training and free Microsoft classes were given.

    Cons

    Poor communication between Supervisors and upper Management. Too much micromanaging. No trust between upper and lower management. Not much opportunity for advancement.

    Advice to Management

    Do not let shift managers have free reign over supervisors and employees. More training for new hires is needed. The yearly review process is a joke. After the Supervisor completes it the shift manager redoes all of them.


  10. "Not a family friendly company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnsville, MN
    Former Employee - Anonymous Employee in Burnsville, MN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel (Less than a year)

    Pros

    Decent salary, medical and dental benefits

    Cons

    Management and constant threat of job loss


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