Mystic Lake Casino and Hotel Reviews | Glassdoor

Mystic Lake Casino and Hotel Reviews

Updated April 16, 2017
26 reviews

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4.0
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Edward Stevenson
13 Ratings

26 Employee Reviews

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Pros
  • Great benefits, great people, Community cares about their employees (in 10 reviews)

  • Benefits are good, that's the only thing that help (in 5 reviews)

Cons
  • being 24/7, there were plenty of unappealing personalities (in 6 reviews)

  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 5 reviews)

More Pros and Cons

  1. "Beverage serving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beverage Server in Prior Lake, MN
    Former Employee - Beverage Server in Prior Lake, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Great tips. All departments work together as a team. Lots of positive energy on the casino floor between staff. Communication was never an issue. Excellent health/medical benefits and PTO!

    Cons

    Customers weren't always great.. being 24/7, there were plenty of unappealing personalities. But that's with any customer service. Some supervisors had favoritism of staff.


  2. "Floor Supervisor - Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in Prior Lake, MN
    Former Employee - Table Games Dealer in Prior Lake, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Very organized employer with good benefit packages once you reach full time hours.

    Cons

    Be prepared to start with limited hours and pick up shifts as needed by employer. The working hours are not for everyone. You will almost always work on holidays and during special events.

    Advice to Management

    Try to utilize your new employees better for less turnover.


  3. "Manager"

    Star Star Star Star Star
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    Fun place to work. Little Six casino was a bit more laid back and not as stressful as Mystic. Overall a company that does care about people.

    Cons

    Smoky at times. Hours and schedule can be tough in this industry. If you like a fun atmosphere then you'll like this place.

    Advice to Management

    Talk to your front line folks more often. Little Six Casino management was more accessible given its size.


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  5. "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Prior Lake, MN
    Current Employee - Executive Assistant in Prior Lake, MN
    Recommends
    Positive Outlook

    I have been working at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    health benefits are good, great boss and like having my child at Playworks

    Cons

    PTO accrual is based on rehire date and not the total time with company, casino floor is smoke-filled


  6. Helpful (3)

    "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Prior Lake, MN
    Current Employee - IT Project Manager in Prior Lake, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    Mystic has good benefits and a good work/life balance. For non-floor personnel, you can normally take off any holiday. Offers a flexible work schedule. Great place to get experience with many different types of industries.

    Cons

    Their pay scale is a bit below average in my opinion. This makes it difficult to recruit and retain top-notch team members. The career path in many areas is semi-limited.


  7. "Driving ,Mystic Lake Bus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver Second Shift in Fridley, MN
    Current Employee - Driver Second Shift in Fridley, MN
    Recommends
    Positive Outlook

    I have been working at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    Decent Management, Easy Job, decent coworkers.

    Cons

    Customer clientele is " challenging" at times.


  8. Helpful (2)

    "Great benefits, one of many. Can be hard to feel passionate about role in such a large place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graphic Designer in Prior Lake, MN
    Current Employee - Graphic Designer in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, benefits, and work environment couldn't be much more competitive and comfortable.

    Cons

    Remaining engaged and motivated can be challenging long term, with fairly regular turnover in a lot of positions after a few years.

    Advice to Management

    Build closer relationships with staff.


  9. Helpful (1)

    "Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Server in Prior Lake, MN
    Former Employee - Restaurant Server in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel part-time (More than 3 years)

    Pros

    - Active environment
    - Engaging customers and employees
    - Great pay and benefits

    Cons

    - It's a casino, if people lose all of their money don't expect them to greet you with a friendly smile
    - Smoke


  10. Helpful (2)

    "No complaints"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Intelligence Developer in Prior Lake, MN
    Former Employee - Business Intelligence Developer in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    Decent salary and benefits. I worked back in the business office and not on the floor, but Mystic Lake seems to take care of it's employees at all levels.

    Cons

    A bit short on the PTO. There is a weird vibe with working at a casino.


  11. "Great co-workers at the Slot Department. Abusive co-worker at the Blackjack office but management allows her."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Staff in Prior Lake, MN
    Current Employee - Human Resources Staff in Prior Lake, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    Most co-workers are supportive. We are in the same boat. Good place to work if you want to end gambling addiction and don't want to go far to gamble. Good career advancement if you have other skills and education.

    Cons

    They declare their own holiday. Special events is a holiday - you need to be there or you will get a ticket out next time. Real holidays are not paid holiday pays and you need to work if it is not your day off!

    Advice to Management

    The white managers and some white co-workers are the worst ones; the American Indian co-workers and managers are the BEST ones. The tribe should instill courtesy and respect like the American Indians do, and not let the white managers allow abuses from employees of other races. After all, it is an American Indian employer. The tribe should look at all the terminations the white managers approved of. If they do, they will see that employees are being terminated because of they spoke of abuses of white co-workers (like a white employee that takes numerous and long smoke breaks! and verbally abuse co-workers!). I saw that some American Indian employees were treated badly by white co-workers and if you side with the American Indian employee, you will get fired! Someone got fired for being a friend of the American Indian employee. The white supervisor, white manager, and white employee all conspired to get rid of her so that she could not say or do anything about their abuses. That is how bad it is because everyone in the department knows how abusive the white employee is, yet no one in the management side would want to do anything about her abuses. The good worker American Indian and people who support this person is the one that is being "picked on" - and fired!


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