Mystic Lake Casino and Hotel Reviews | Glassdoor

Mystic Lake Casino and Hotel Reviews

Updated July 22, 2017
28 reviews

Filter

Filter


4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Edward Stevenson
13 Ratings

28 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great benefits, great people, Community cares about their employees (in 11 reviews)

  • Benefits are good, that's the only thing that help (in 6 reviews)

Cons
  • being 24/7, there were plenty of unappealing personalities (in 6 reviews)

  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good place to work and interesting environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN
    Recommends
    Disapproves of CEO

    Pros

    Business is doing well even in a tough economic environment.
    Relatively stable work force.
    Very Guest/Customer focused.

    Cons

    Regulatory environment was sometimes overly invasive.

    Advice to Management

    Focus less on stopping competition and more on extending the "Wow" factor.


  2. Helpful (2)

    "Plain and simple, a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN
    Recommends
    Approves of CEO

    Pros

    Competitive salaries.
    Comfortable work environment.
    Morale is very high and you get the feeling people enjoy working here.
    Great benefits...the normal health/dental, plus quite a few "perks".

    Cons

    If often feels that I am treated as an hourly employee even though I am salaried. Management is very conscious to the fact if you put in under 40 hours for the week. At the same time, they all know and appreciate when you put in over 40 hours.
    Security is pretty tight (obvious for a casino)

    Advice to Management

    Keep up with what you are doing, but also start to embrace technologies that allow a more flexible work/home balance.

  3. "good job and pay for starting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Shakopee, MN
    Current Employee - Cashier in Shakopee, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    good pay, benefits, and fast paced work envoirment

    Cons

    mandetory work on holidays, smoking envoirment

    Advice to Management

    no comment


  4. Helpful (1)

    "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mystic Lake Casino and Hotel full-time

    Pros

    Benefits are above average and compensation is competitive. Overall, team members are friendly to one another and it is a good place to work. Also, good potential for career advancement if you work hard and have the right attitude.

    Cons

    As a large company, it faces many diverse challenges.

    Advice to Management

    Keep up the good work and continue focus on what drives business.


  5. Helpful (1)

    "One of a kind experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor in Prior Lake, MN
    Former Employee - Auditor in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    Team members are wonderful to get to know and the benefits are wonderful

    Cons

    Swing and Grave hours are tough but working in the Gaming industry you first start out with the odd hours until you are able to switch the hours you would like.

    Advice to Management

    If you say something, follow through on what you say and do not just apply it to certain team members, apply it to everyone.


  6. "Exciting and energetic atmosphere. Lots of great benefits and a very diverse team of employees at Mystic Lake."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Supervisor in Prior Lake, MN
    Former Employee - Slot Supervisor in Prior Lake, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    Good pay and great benefits. You will meet lots of great people as they have a large workforce in the service industry.

    Cons

    Work weekends and nights and holidays.

    Advice to Management

    Spend more time on team building. Felt that coworkers used to be closer but drifted apart apart during my tenure of almost 10 years.


  7. "Great co-workers at the Slot Department. Abusive co-worker at the Blackjack office but management allows her."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Staff in Prior Lake, MN
    Current Employee - Human Resources Staff in Prior Lake, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    Most co-workers are supportive. We are in the same boat. Good place to work if you want to end gambling addiction and don't want to go far to gamble. Good career advancement if you have other skills and education.

    Cons

    They declare their own holiday. Special events is a holiday - you need to be there or you will get a ticket out next time. Real holidays are not paid holiday pays and you need to work if it is not your day off!

    Advice to Management

    The white managers and some white co-workers are the worst ones; the American Indian co-workers and managers are the BEST ones. The tribe should instill courtesy and respect like the American Indians do, and not let the white managers allow abuses from employees of other races. After all, it is an American Indian employer. The tribe should look at all the terminations the white managers approved of. If they do, they will see that employees are being terminated because of they spoke of abuses of white co-workers (like a white employee that takes numerous and long smoke breaks! and verbally abuse co-workers!). I saw that some American Indian employees were treated badly by white co-workers and if you side with the American Indian employee, you will get fired! Someone got fired for being a friend of the American Indian employee. The white supervisor, white manager, and white employee all conspired to get rid of her so that she could not say or do anything about their abuses. That is how bad it is because everyone in the department knows how abusive the white employee is, yet no one in the management side would want to do anything about her abuses. The good worker American Indian and people who support this person is the one that is being "picked on" - and fired!

  8. Helpful (2)

    "No complaints"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Intelligence Developer in Prior Lake, MN
    Former Employee - Business Intelligence Developer in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    Decent salary and benefits. I worked back in the business office and not on the floor, but Mystic Lake seems to take care of it's employees at all levels.

    Cons

    A bit short on the PTO. There is a weird vibe with working at a casino.


  9. Helpful (1)

    "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Server in Prior Lake, MN
    Former Employee - Restaurant Server in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel part-time (More than 3 years)

    Pros

    - Active environment
    - Engaging customers and employees
    - Great pay and benefits

    Cons

    - It's a casino, if people lose all of their money don't expect them to greet you with a friendly smile
    - Smoke


  10. Helpful (1)

    "Mystic is a fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mystic Lake Casino and Hotel part-time (Less than a year)

    Pros

    fun work environment, nice break area to relax in. good discounts. great part time gig.

    Cons

    working holidays and weekends can be hard if you've got a family. Not easy to get full time.


Showing 28 of 95 reviews
Reset Filters