Mystic Lake Casino and Hotel Reviews | Glassdoor

Mystic Lake Casino and Hotel Reviews

Updated June 26, 2017
26 reviews

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4.0
Star Star Star Star Star
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Recommend to a friend
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Edward Stevenson
13 Ratings

26 Employee Reviews

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Pros
  • Great benefits, great people, Community cares about their employees (in 10 reviews)

  • Benefits are good, that's the only thing that help (in 5 reviews)

Cons
  • being 24/7, there were plenty of unappealing personalities (in 6 reviews)

  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 6 reviews)

More Pros and Cons

  1. "Blackjack dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great tribe to work for and wonderful culture work environment. Always making it fun for employees to work. Hotel is beautiful for everyone.

    Cons

    Can be hard to get on day shift, but overall it's a 24/7 casino. Getting fulltime I'm table games department can be difficult. Must know craps and roulette.

    Advice to Management

    None


  2. "Beverage serving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beverage Server in Prior Lake, MN
    Former Employee - Beverage Server in Prior Lake, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Great tips. All departments work together as a team. Lots of positive energy on the casino floor between staff. Communication was never an issue. Excellent health/medical benefits and PTO!

    Cons

    Customers weren't always great.. being 24/7, there were plenty of unappealing personalities. But that's with any customer service. Some supervisors had favoritism of staff.

  3. "Floor Supervisor - Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in Prior Lake, MN
    Former Employee - Table Games Dealer in Prior Lake, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Very organized employer with good benefit packages once you reach full time hours.

    Cons

    Be prepared to start with limited hours and pick up shifts as needed by employer. The working hours are not for everyone. You will almost always work on holidays and during special events.

    Advice to Management

    Try to utilize your new employees better for less turnover.


  4. "So so.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not a bad job if your looking to kill time.

    Cons

    Same stuff, different day. They do not allow some employees to punch in at the door.

    Advice to Management

    Fire bad managers.


  5. Helpful (1)

    "Great Place to work Limited Growth Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great hours and work life balance. Great people to work with. Great Benefits

    Cons

    Very little opportunity for advancement in the professional side of the house.


  6. "Manager"

    Star Star Star Star Star
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    Fun place to work. Little Six casino was a bit more laid back and not as stressful as Mystic. Overall a company that does care about people.

    Cons

    Smoky at times. Hours and schedule can be tough in this industry. If you like a fun atmosphere then you'll like this place.

    Advice to Management

    Talk to your front line folks more often. Little Six Casino management was more accessible given its size.


  7. "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Prior Lake, MN
    Current Employee - Executive Assistant in Prior Lake, MN
    Recommends
    Positive Outlook

    I have been working at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    health benefits are good, great boss and like having my child at Playworks

    Cons

    PTO accrual is based on rehire date and not the total time with company, casino floor is smoke-filled

  8. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High energy, team members are good hardworking people.

    Cons

    Lots of rules to follow, pay attention!


  9. "Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Pros

    Great Benefits and Pay. There is room for advancement.

    Cons

    No paid holidays. No time off for holidays.


  10. "Golf Course Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Mystic Lake Casino and Hotel part-time

    Pros

    It is a nice job because you get to be outside. Also, you get to golf for free which is nice because it is an excellent course.

    Cons

    The biggest con is that start time is usually 5:30, so it requires one to wake up early.

    Advice to Management

    I do not have any advice for management. Everything runs smoothly


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