Mystic Lake Casino and Hotel Reviews | Glassdoor

Mystic Lake Casino and Hotel Reviews

Updated July 22, 2017
95 reviews

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95 Employee Reviews

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Pros
  • Great benefits, great people, Community cares about their employees (in 11 reviews)

  • Benefits are good, that's the only thing that help (in 6 reviews)

Cons
  • being 24/7, there were plenty of unappealing personalities (in 6 reviews)

  • Be ready to be mandated for every single holiday and "special" event with no time and a half or holiday pay (in 6 reviews)

More Pros and Cons

  1. "Such a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Prior Lake, MN
    Former Employee - Server in Prior Lake, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Pros

    Good pay
    Nice coworkers
    Great benefits
    Discounted childcare
    Friendly managers
    Discounted fuel
    Free meals on holidays and birthday
    Advancement opportunities

    Cons

    Smokey environment
    Point system may be too strict for some people
    Occasional rude guests
    Mandatory hours during holidays without holiday pay.


  2. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Prior Lake, MN
    Current Employee - Executive Assistant in Prior Lake, MN
    Recommends
    Positive Outlook

    I have been working at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Pros

    health benefits are good, great boss and like having my child at Playworks

    Cons

    PTO accrual is based on rehire date and not the total time with company, casino floor is smoke-filled

  3. "Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Blackjack Dealer in Prior Lake, MN
    Former Employee - Blackjack Dealer in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel (More than 8 years)

    Pros

    Decent benefits if you ever reach full time, which is rare.

    Cons

    Sovereign nation status - they do not follow employment or OSHA rules for safe workplaces. Harass women, and if you complain you are fired. Management is a joke - mostly tribal members that are uneducated. The work market is good - you can do a lot better for the same money now. Smoke everywhere. Lower class employees in all fields.

    Advice to Management

    Stop the retaliation and grow up.


  4. "The shine wears off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pit Boss in Prior Lake, MN
    Current Employee - Pit Boss in Prior Lake, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are great; health benefits, 401(k), over 7 weeks vacation time per year at management level. The work itself is physically easy even though the industry eats your soul.

    Cons

    The cigarette smoke is tough to deal with. Management is apathetic and runs things from their offices instead getting out and about to see what they're managing. The company mandated reverse discrimination that promotes less qualified people of a certain ethnic background ahead of more qualified people hurts morale and puts people in positions they can't handle.

    Advice to Management

    Walk around and take a look at the place once in awhile. Treat your staff like they matter. Listen to what they have to say.


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Prior Lake, MN
    Former Employee - Manager in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook

    I worked at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Mostly nice co-workers, a lot of drama.

    Cons

    Management is unprofessional and micromanages. management participates in drama.

    Advice to Management

    Management could focus leading and not micromanaging


  6. "Something to get you through"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hospitality Front Desk Clerk in Prior Lake, MN
    Current Employee - Hospitality Front Desk Clerk in Prior Lake, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mystic Lake Casino and Hotel full-time (More than a year)

    Pros

    Pay weekly, medical, and dental if they pay you enough to have it.

    Cons

    I got devalued and disrespected dont come here if you don't have to.

    Advice to Management

    Very disrespectful manager.


  7. "Evs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Custodian in Prior Lake, MN
    Current Employee - Facilities Custodian in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pto , paid weekly , extra dollar of working overnight .

    Cons

    Pto isn't always granted , some supervisors are not understanding and racist . A lot of gossip and drama .

    Advice to Management

    Fix it

  8. Helpful (1)

    "Ok place to work, not for long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN

    Pros

    The benefits are good, awesome coworkers!

    Cons

    They don't do what they promise. I was told many times that I would be promoted but they always gave some excuse to not promote me.

    Advice to Management

    If you promise an employee something, make sure you follow through with that promise. People are depending on your trust and when you break it, it is hard to get it back.


  9. "Environmental Services Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Environmental Services Supervisor in Prior Lake, MN
    Former Employee - Environmental Services Supervisor in Prior Lake, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Pros

    Good starting pay and benefits. Great employee assistance programs. Good employee food at cafeteria. Proper training and free Microsoft classes were given.

    Cons

    Poor communication between Supervisors and upper Management. Too much micromanaging. No trust between upper and lower management. Not much opportunity for advancement.

    Advice to Management

    Do not let shift managers have free reign over supervisors and employees. More training for new hires is needed. The yearly review process is a joke. After the Supervisor completes it the shift manager redoes all of them.


  10. "Not a family friendly company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnsville, MN
    Former Employee - Anonymous Employee in Burnsville, MN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Mystic Lake Casino and Hotel (Less than a year)

    Pros

    Decent salary, medical and dental benefits

    Cons

    Management and constant threat of job loss


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