N C Machinery Reviews | Glassdoor

N C Machinery Reviews

Updated April 11, 2017
12 reviews

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Full-time Part-time

3.2
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Dave Seaman
3 Ratings

12 Employee Reviews

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  1. "Warranty Claims Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warranty Claims Technician in Seattle, WA
    Current Employee - Warranty Claims Technician in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at N C Machinery full-time (Less than a year)

    Pros

    Great work environment. Great on the job training. Benefits package. Sick leave. Vacation leave. Holiday pay.

    Cons

    Pay is good but is not what I was told it would be at when I was interviewed.

    Advice to Management

    Please give a better understanding of pay and benefits in the interview process.


  2. "Lots of promise once they modernize."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Advocate in Tukwila, WA
    Current Employee - Marketing Advocate in Tukwila, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at N C Machinery full-time (More than a year)

    Pros

    They do a great job of giving praise for a job well done. They regularly acknowledge employees' hard work and give incentives for staying with the company for long periods of time. Getting fired or reprimanded takes a bit of effort. Free food on a regular basis helps. Compensation is not the best, but also not terrible.

    Cons

    Very outdated policies and practices. Incredibly overbearing internet usage rules. No one is allowed to create or use social media profiles for the company. No paid maternity or paternity leave at all. "Jeans Friday" is a brand new concept for the company. I think it was introduced in 2016, which seems crazy.

    They hold overly formal, quarterly "Governance" meetings where everyone has to present their progress to a board room full of Vice Presidents and the ownership. In addition to regular employees having to present to a crowd of execs, the majority of the shared information could be effectively shared through an email instead. Most meetings here could be replaced with emails.

    The worst part is that all approvals and projects come to a grinding halt for weeks leading up to Governance. Everyone is so concerned with tweaking their numbers and presentations, that nothing productive actually gets done. It's incredibly frustrating.

    Advice to Management

    The company is throwing money away on providing travel and accommodations for all the out of state employees for Governance. The lack of productivity during the time surrounding the meetings is detrimental to success, as is the company's active resistance to new technology and practices, such as social media and various software platforms.


  3. "High Expectations in an old shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anchorage, AK
    Former Employee - Anonymous Employee in Anchorage, AK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at N C Machinery full-time (Less than a year)

    Pros

    Wonderful coworkers who were always very helpful and friendly and a pleasure to work with. Excellent pay and benefits. Convenient location. Plenty of overtime if you want it. No one constantly looking over your shoulder.

    Cons

    The shop is very old. Overhead cranes and jib cranes that can barely handle the weight of what's being worked on. Not enough room for everyone to do their jobs. Lack of communication from management as to what is expected. Training is almost non-existent. Old tooling and equipment that is broken, almost broken or has been repaired numerous times or no tooling at all and you have to figure it out on your own. Flat rate times are liberal but sometimes difficult to meet due to tooling and machine issues or lack of space.

    Advice to Management

    Please inform your employees of what the expectations are. Offer guidance and training when there is an obvious need or when asked for it. Assuming the employee will figure it out is dangerous. When progress isn't being made, get with the employee to find out what the problem is instead of just asking if they're doing OK. Half the time they're going to tell you they're doing fine when they really are struggling. Invest in new tooling and invest in your people!


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  5. "Generator Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Generator Technician in Tukwila, WA
    Former Employee - Generator Technician in Tukwila, WA
    Recommends
    Neutral Outlook

    Pros

    Great benefits and a professional corporate environment.

    Cons

    Management staff has an awful lot to learn about managing employees on the lowest level.

    Advice to Management

    Micromanagement on the lowest level isn't the best way to corral employees and get them to do an effective job.


  6. "parts clerk I did a little of everything."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Parts Clerk in Anchorage, AK
    Former Employee - Parts Clerk in Anchorage, AK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I worked with a lot of good people.

    Cons

    Very little training by the managers.

    Advice to Management

    Talked to your workers.


  7. "Smart but conservative ownership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Representative in South Seattle, WA
    Current Employee - Finance Representative in South Seattle, WA

    I have been working at N C Machinery full-time (More than a year)

    Pros

    Great Benefits (dental and 401K) and work / life balance is good

    Cons

    Large disparity between management and administrators pay


  8. "HGI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Representative in Tukwila, WA
    Current Employee - Finance Representative in Tukwila, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at N C Machinery full-time (More than a year)

    Pros

    Co-Workers are all very enjoyable, insurance is great and includes dental. Laid back environment. Openings throughout the company for change seekers

    Cons

    3 weeks vacation only after 10 years employment, 2 weeks after 3 years, 1 week for first 3 years....Not a lot of time off but good place to work


  9. "Caterpillar Dealer in the Northwest"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Great place to work and great customers. Things change every 6 months so lots of opportunity for advancement. Great place for a driven employee for upper management, and great place if you just want a 8-5 clock in clock out hourly job. Many 30-40 year employees. Lots of people will be retiring in the next 5 years so great place for younger people starting out. Great Management training program for college grads. Company is very stable and fair to employees. Great ownership and upper management.

    Cons

    100% Sink or Swim, which I love, but some might not. Not much training other than "figure it out and get it done" Only 2 weeks of vacation and 3 after 10 years! You hear a lot of "that's how we have always done it or, that's not my job" Also known as, I'm here, I clock in, don't ask me for much more. An employee who is willing to problem solve instead of pass off issues will do very well here.

    Advice to Management

    There is so much experience throughout the ranks at NC (been around since 1776), and we need to tap into that for the new employees. The silo effect of Service Vs Sales Vs Rental gets somewhat tiring. Every silo for themselves doesn't help create a team effort. I understand that's how CAT dealers are set up, but it ends up making people bitter and not willing to help each other instead of being competitive and pushing for a common goal.


  10. "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at N C Machinery full-time (More than a year)

    Pros

    The pay is good, the benefits are good (thought the premiums are a bit high I think) there's a good retirement package and many people here have been here for a couple of decades so there is a lot of experience here.

    Cons

    They're pretty strict about no overtime... it's not a bad place to work, I'm just not happy because it's not what I want to do or where I want to be/retire from.


  11. Helpful (3)

    "Great place to start out, but two years should be max"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at N C Machinery full-time (More than a year)

    Pros

    -Mostly friendly colleagues
    -Good benefits, health coverage and profit sharing
    -Company picnic is amazing
    -Guaranteed a small raise every year based on performance

    The company is a very good place to start your career right out of college (or high school), but college graduates will quickly learn there are not many avenues for quick advancement in title or pay. The company operates on a very strict 8-5 schedule, even for sparked employees which can be nice to have that, "well I'll do it tomorrow," attitude. There are some really nice people there with great ideas on how to make the dealership better.

    Cons

    -No "real" room for advancement for anyone who is not white, conservative male in the good 'ole boys club.
    -Salaries are very low compared to the region
    -No interest in sending non management employees to training or relevant conferences to develop skills

    The company is blatantly uninterested in providing advancement opportunities for even its brightest employees, unless you are already in a high paying management role. Leadership is very hierarchical, and almost every decision needs to be approved at a VP or executive level which created major slow downs. Employees have been trained to either think this is the way they've always done it or they've had so many ideas shot down, so they never advocate for change. It's popular to hear, "if you don't like it hear, work somewhere else." There is no flexibility in work hours, aside from a few people who can work 7-4. Technology is a massively huge gap that will ultimately effect future success of the dealership. Many people still use Microsoft 2003/2007 and Windows XP. Middle management has the allure of being excited for employees new ideas, but ultimately continues the conservative regime. Ongoing training and educational opportunities are nearly always declined. Employees are routinely not approved to take a basic one day Excel course. Training is virtually non existent and direction on projects is limited and ambiguous due to lack of proper subject matter expertise. High level positions are held by people who are not academically qualified. Salaries rub entirely within the bottom 25th percentile of like jobs in the city of Seattle.

    Advice to Management

    You have a lot of talented, especially people early in their careers, employees. Listen to their feedback in these key areas: compensation, training, career advancement and technology / educational opportunities. Those will be critical for you to retain well qualified talent. Quit promoting people for favoritism and encourage develop plans of advancement for all your employees. Move more quickly. Now having experience with an even larger enterprise, I can tell you decisions are made roughly 50 times quicker than at HGI / nc machinery.

    And above all, make your employees feel valued through fair compensation, credit for good work and allowing them to have a voice that might actually improve parts of the business.


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