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NAPA Auto Parts Reviews
Updated Dec 2, 2023
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Found 1,596 of over 2K reviews
59% Recommend to a Friend
67% Approve of CEO
Found 1,586 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Paul Donahue
404 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "At the right locations the people can be a great thing to be around; whether they’re retail customers or even your coworkers." (in 101 reviews)
Cons
Ratings by Demographics
This rating reflects the overall rating of NAPA Auto Parts and is not affected by filters.
- 5.0Nov 30, 2023Store ManagerCurrent Employee, more than 1 year
Pros
Great company to work for. Fair and balanced and treat employees like family.
Cons
Great company with 401k matching.
- 4.0Nov 14, 2023Associate ManagerCurrent Employee, more than 1 yearAtlanta, GA
Pros
Working in corporate, NAPA doesn't FEEL like its corporate most of the time. Despite being a massive, international company, it honestly feels like working with a nice, mid-sized company where you're on a first name basis with most of your coworkers. Everyone I've worked with has been incredibly friendly, receptive, and accommodating. Salary, benefits, and perks are all good (not great mind you, but definitely good for the area and time). There's a ton of support systems in place for employees and they provide us with actually good (and free) meals as of this writing. It doesn't hurt too that being in the auto industry, there's pretty strong job security.
Cons
Leadership at the executive level is just frankly out of touch. I don't believe it's malicious or nefarious in nature, but the fact that most of these people started by working in the field and have ideas about business that are fresh out of the 80s is something that really needs to change. A "simple, handshake agreement" doesn't really fly anymore. While the field has incredibly valuable insights, it often drives decision making in frankly bizarre ways. What one store says in the middle of rural Kansas or what one store in the heart of NYC says is working or not shouldn't be end-all-be-all or the basis for your wide-scale, international strategies.
- 4.0Dec 2, 2023Retail Sales AssociateCurrent Employee, more than 1 yearWest Saint Paul, MN
Pros
At the right locations the people can be a great thing to be around; whether they’re retail customers or even your coworkers. Being able to try and help brings me some satisfaction, and even can make the customers appreciate it. Which in turn can make them come back.
Cons
Some customers don’t exactly want to act very civil, but that’s the usual. Or sometimes the retail floor can be flooded with customers when you don’t have enough workers to assist them.
- 5.0Nov 30, 2023Delivery DriverCurrent Employee, more than 1 yearJacksonville, FL
Pros
Co workers are like my family some more than others lol, I love all the customers I deliver to , I get to drive their car to deliver
Cons
The pay could be better , and also some of the people who work in the back picking the parts drive so fast thru the parking lot it scares me, I'm afraid they are going to hit someone one day ,I pray not but other than that I love my job and coworkers and customers 💙 💙 💙 💙 💙 💙 💙
- 3.0Nov 28, 2023District Loss Prevention ManagerCurrent Employee, more than 1 yearTampa, FL
Pros
They provide a company car and credit card for fuel
Cons
The amount of locations in each District.
- 3.0Nov 28, 2023Delivery DriverFormer Employee, more than 3 yearsMedford, OR
Pros
The customers are nice, that was the best part.
Cons
Working for corporate is just “ok”
- 5.0Nov 27, 2023Sales AssociateCurrent EmployeeDallas, PA
Pros
Pay, hours and work environment
Cons
There isn’t much of a break room
- 3.0Nov 27, 2023Store ManagerCurrent Employee, more than 10 yearsNashville-Davidson
Pros
Employee Discount, cool people, opportunity.
Cons
Short handed, low pay, terrible pay scale.
- 3.0Nov 12, 2023Delivery DriverFormer Employee, more than 3 yearsZephyrhills, FL
Pros
Ride around with your music playing Company provided truck/van/car
Cons
Lack of pay Old, dirty trucks for delivery lack of AC in the summer time, while in store.
- 4.0Oct 15, 2023Inside Counter SalesFormer Employee, more than 3 yearsWilliamsport, MD
Pros
Best training and excellent hours of operation. Method of distribution of products is second to none.
Cons
Each store can vary in ownership and management, but this is true of many businesses. Research the particular owner(s) and management before agreeing to accept employment, again this is good advice for any potential employer.
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NAPA Auto Parts Reviews FAQs
NAPA Auto Parts has an overall rating of 3.6 out of 5, based on over 1,629 reviews left anonymously by employees. 59% of employees would recommend working at NAPA Auto Parts to a friend and 50% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
59% of NAPA Auto Parts employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated NAPA Auto Parts 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at NAPA Auto Parts to be management, career development, benefits and the cons to be work life balance, senior leadership.
