NAPA Auto Parts Reviews

Updated May 8, 2021

To filter reviews, or .
3.4
49%
Recommend to a Friend
73%
Approve of CEO
NAPA Auto Parts CEO, President Paul Donahue (no image)
Paul Donahue
200 Ratings
Pros
  • "Great people, both employees and customers(in 39 reviews)

  • "Good Benefits, competent senior management(in 32 reviews)

  • Cons
  • "Upper management does not seem to care(in 48 reviews)

  • "A lot of manual labor and long hours(in 34 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of NAPA Auto Parts and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Current Employee, less than 1 year

      I've always said it's a cushy job.

      Feb 24, 2021 - Delivery Driver in Layton, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Majority of the job is driving back and forth, can listen to audio books while driving,

      Cons

      When there are no deliveries it's mind-numbingly boring

      1 person found this review helpful
    2. 5.0
      Current Employee, less than 1 year

      Was a great place to work

      May 7, 2021 - Anonymous Employee in Union Grove, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, benefits, flexible schedule

      Cons

      The retail stress for me, most customers are in bad moods already also because they are fixing something.

      Continue reading
      Be the first to find this review helpful
    3. 4.0
      Current Employee, more than 10 years

      Great Benefits and Pay

      May 3, 2021 - Wholesale Manager in Westbrook, ME
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Benefits are decent -Pay is fair if you negotiate -People are great

      Cons

      -Constant restructuring resulting in assignment changes -Usually the last to market with products

      Continue reading
      1 person found this review helpful
    4. 4.0
      Former Employee, less than 1 year

      Its a parts store

      May 4, 2021 - Automotive Parts Counter Sales in Waupun, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Meet all kinds of people

      Cons

      I cant speak for a corporate run store. I worked for an independent, so pretty much everything is different

      1 person found this review helpful
    5. 5.0
      Current Employee, more than 3 years

      Good company

      May 5, 2021 - Territory Sales Manager (TSM) in Anchorage, AK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All around good people that take care of their employees.

      Cons

      Travel a lot of the time.

      Be the first to find this review helpful
    6. 4.0
      Current Employee, less than 1 year

      Delivery auto parts to our nearby customers

      Apr 19, 2021 - Part Time Delivery Driver in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to use website and a very informative parts manager and delivery vehicles are in good shape

      Cons

      Not enough hours each week

      Continue reading
      1 person found this review helpful
    7. 4.0
      Current Employee, less than 1 year

      General

      Apr 26, 2021 - COUNTER SALES in Buhl, ID
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy work, good pay, laid back.

      Cons

      Dealing with grumpy old people that don’t understand why you don’t have outdated parts anymore

      1 person found this review helpful
    8. 5.0
      Current Employee, less than 1 year

      Great company and atmosphere

      Apr 25, 2021 - Senior Mobility Analyst in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people and collaboration opportunities

      Cons

      Not enough cross training for opportunities to learn other things.

      Be the first to find this review helpful
    9. 3.0
      Former Employee, more than 10 years

      Top down management

      Apr 11, 2021 - Wholesale Manager in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Customer base consisted of good hard working independent owners who continually wanted to grow their business. Standard benefits, 401k, insurance, etc.

      Cons

      Top down management. No upward flow from the field. Not allowed to criticize or would be deemed “not a team player”. Customer service no longer exists to the jobbers. 80% of jobber calls were heavily tinged with negative comments about Napa. Unrealistic expectations: 100 dealer calls per month, plus staying up to date on micromanaged driven multiple, redundant excel reports.

      Continue reading
      2 people found this review helpful
    10. 3.0
      Former Employee, more than 1 year

      I twas ok

      May 8, 2021 - TSM SALES in Salt Lick, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Low Pay for the hours worked,

      Cons

      Good team to work with.

      1 person found this review helpful
    Viewing 1 - 10 of 999 Reviews

    Popular Careers with NAPA Auto Parts Job Seekers

    Store Manager
    Learn About the Job
    JobsSalariesInterviews
    Executive Management Trainee
    Learn About the Job
    Office Manager/Human Resources
    Learn About the Job
    District Manager/Regional Manager
    Learn About the Job

    Work at NAPA Auto Parts? Share Your Experiences

    or