NBT Bancorp Reviews | Glassdoor

NBT Bancorp Reviews

Updated February 7, 2017
37 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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NBT Bancorp President, CEO, and Director; President and CEO, NBT Bank Martin A. Dietrich
Martin A. Dietrich
16 Ratings

37 Employee Reviews

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  1. "Great community oriented financial establishment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits, hours and flexebility

    Cons

    Saturday hours, not enough walk in business to keep your day busy


  2. "NBT Mang Insurance Personal Lines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Lines Underwriter in Norwich, NY
    Former Employee - Personal Lines Underwriter in Norwich, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NBT Bancorp full-time (More than a year)

    Pros

    Significant Potential, Opportunities for Advancement, Supports Local Charities.

    Cons

    Antiquated Resources, Unprofessional Environment, Poorly Managed, Deceptive, Apathetic Attitude with Customers and Security, Lack of Consistency, High Turnover

    Advice to Management

    Improve security measures and focus on improving your customer service experience. Modernize resource management systems to reduce mistakes and micromanagement. Develop a clear cut direction regarding your rules and policies and stick with them.


  3. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norwich, NY
    Former Employee - Customer Service Representative in Norwich, NY
    Recommends
    Positive Outlook

    Pros

    Friendly family atmosphere with a great team

    Cons

    No opportunities for any advancement

    Advice to Management

    Share the game plan


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  5. "Good bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good culture
    Intelligent people
    Community oriented environment
    Focused on development

    Cons

    Based in a rural area, not much else to say.


  6. Helpful (1)

    "Loan support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Loan Processor in Norwich, NY
    Current Employee - Senior Loan Processor in Norwich, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NBT Bancorp full-time (More than 5 years)

    Pros

    Loan System and tools to assist customer have improved, but still fall short of that which is needed to adequately support good customer service.

    Cons

    Senior management has created an environment of fear of consequences for making a mistake. The bank is one sided and top down driven. Opinions from the staff are not welcome unless it is something senior management or CEO supports or thought of first. Compared to other companies I have worked for this bank is run like a dictatorship. Most of my associates are seeking other opportunities where they can achieve career growth.

    Advice to Management

    Become more of a leader then a dictator in an ivory tower. Gain a better understanding of the needs and personal goals of your employees.


  7. "Mortgage Loan Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Officer in Norwich, NY
    Former Employee - Mortgage Loan Officer in Norwich, NY
    Recommends
    Positive Outlook

    I worked at NBT Bancorp full-time (More than 5 years)

    Pros

    Good company to work for.

    Cons

    High demand/goals and asked to cover to much territory.

    Advice to Management

    more help


  8. Helpful (2)

    "Nice people, Bad Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Technician in Norwich, NY
    Former Employee - Systems Technician in Norwich, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NBT Bancorp full-time (Less than a year)

    Pros

    get to work with really sharp people
    NBT has a lot of new technology to learn and work
    co-workers are good, good team

    Cons

    Management is over bearing, particularly director level in IT
    employees are over-worked and stressed out
    while I worked there, 9 people in my dept resigned due to management or stress from job

    Advice to Management

    chill out, let the workers do their jobs


  9. Helpful (1)

    "Part Time Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Teller in Lake Ariel, PA
    Current Employee - Part Time Teller in Lake Ariel, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NBT Bancorp part-time (More than 5 years)

    Pros

    Flexibility in hours, but as the staff becomes smaller and smaller that is also changing. Great customer base.

    Cons

    Generally the benefits are good, except that I am part time and they keep me just under the full time thresh hold by less than one hour a week so I don't receive any and that seems quite unfair, given that I have been with them quite some time. I agree with a previous review that stated they were cutting staff, and that does make for poorer customer service as well as bad moral and upper management does seem oblivious to this. They are more concerned with sales goals then than they are in their employees. They are continuing to behave more and more like a corporate bank than a community bank and the customers are seeing this more and more.

    Advice to Management

    Pay attention to your employees, they feel understaffed yet the sales goals keep increasing!!


  10. "Review"

    Star Star Star Star Star
    Former Employee - Commercial Relationship Manager, Loan Officer in Merrimack, NH
    Former Employee - Commercial Relationship Manager, Loan Officer in Merrimack, NH
    Recommends

    I worked at NBT Bancorp (More than 3 years)

    Pros

    Good people and solid business plan

    Cons

    Support teams are spread thin


  11. "SVP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in Norwich, NY
    Former Employee - Senior Vice President in Norwich, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NBT Bancorp (More than a year)

    Pros

    Good culture in which to work

    Cons

    No downside for working there



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