NCB Management Services Reviews | Glassdoor

NCB Management Services Reviews

Updated May 9, 2019

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Found 35 reviews

2.2
StarStarStarStarStar
Rating TrendsRating Trends
24%
Recommend to a Friend
28%
Approve of CEO
Marcelo A. Aita
21 Ratings
  1. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collector in Trevose, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCB Management Services full-time for more than 3 years

    Pros

    Paid Training, Family environment, Teamwork and they care about all of us

    Cons

    wish vacation time could be paid in hours

    Advice to Management

    Keep up the good work

    NCB Management Services2018-10-26
  2. "horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Sioux Falls, SD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at NCB Management Services full-time for more than a year

    Pros

    money was okay and a good job if your looking for something to just get buy

    Cons

    poor amount of PTO poor training very little management, management is very unsure and not willing to lead

    Advice to Management

    communicate with your team, be willing to admit mistakes and learn

    NCB Management Services2019-05-09
  3. "Do Not Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bensalem, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCB Management Services full-time for less than a year

    Pros

    - You have a job and will get paid weekly. - Will hire recovering addicts and give them chance after chance to get things right. - Very difficult to get fired. They will retain some of the most unprofessional employees for years on end.

    Cons

    - Male oriented and will assign best accounts to the men. - Does not promote women, especially women of color, much and only recently (2017) promoted an African American male to a Supervisory role. Not sure what the recent management scheme looks like as of today though. - Supervisors are not listened to by management when there are issues, especially female supervisors, unless you are friends with management. -...

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    Advice to Management

    - Hire more professional employees and change out your management team because they play favoritism. - Actually follow recommendations from your supervisors when they have them. You put them in a management position for a reason. - Consider promoting women more. - Consider NOT giving men the best accounts to recovery from.

    NCB Management Services2019-02-13
  4. "I LOVE It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Feasterville Trevose, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCB Management Services full-time for more than 8 years

    Pros

    ESOP, flexible schedule, 401k, excellent affordable benefits, wonderful atmosphere, I love management

    Cons

    nothing, nothing, nothing, nothing, nothing

    Advice to Management

    Keep doing what you're doing

    NCB Management Services2018-10-24
  5. "Debt Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NCB Management Services full-time

    Pros

    Weekly pay and nice coworkers.

    Cons

    Supervisors are cold hearted, only care about themselves, stats matter more than the employees, long hours, mandatory to work 1st Saturday and last Saturday of every month, trainer is bipolar, and you don’t learn anything in training. System that we use is from the 90’s, and has issues every day. Benefits don’t include vision insurance..

    Advice to Management

    Get rid of all the current supervisors, restructure training, provide employees with option to work either 8am-5pm or 1pm-10pm.. Not just 1pm-10pm.

    NCB Management Services2018-10-13
  6. "Clerical"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Disapproves of CEO

      I worked at NCB Management Services full-time

      Pros

      flexible schedule to an extent

      Cons

      No team work when it comes to upper management.

      Advice to Management

      They should focus on the departments that help out the collectors instead of it being the other way around/they should work on making the clerical/administrative departments feel more valued so the employee turn over rate can decline.

      NCB Management Services2018-10-11
    • "Collector"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at NCB Management Services full-time for more than a year

      Pros

      U get unlimited overtime

      Cons

      They are all over the place with management

      NCB Management Services2018-07-12
    • "Training"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Trevose, PA
      Doesn't Recommend
      Negative Outlook

      I worked at NCB Management Services

      Pros

      A lot of overtime and bonuses

      Cons

      Their training is horrible . Four weeks training. First wk is just going over laws and how your headset works. 2nd wk go through the call model one time. There is no hands on training on their system because only one person can be in an account at a time so you have to watch the trainer on a big screen. We were not all going to the same dept so it was three classes going at the same time. No roll playing to to learn...

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      NCB Management Services2017-12-06
    • "Collector"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Collector in Jacksonville, FL
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at NCB Management Services full-time for more than a year

      Pros

      The pay there is good.

      Cons

      Communication is weak between management and collectors. There is also not much opportunity for advancement.

      Advice to Management

      Be willing to listen to collectors who are ACTUALLY taking calls and need questions answered.

      NCB Management Services2017-10-03
    • "Not a good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at NCB Management Services

      Pros

      You are able to get over time. You work four ten hour days and get three day weekend

      Cons

      The management don't care about the workers

      NCB Management Services2017-11-04
    Found 35 reviews