NCCI Holdings Reviews | Glassdoor

NCCI Holdings Reviews

Updated August 3, 2018
49 reviews

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4.2
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NCCI Holdings President and CEO William Donnell
William Donnell
8 Ratings

49 Employee Reviews

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Pros
  • "Company is employee oriented, great benefits and pay" (in 8 reviews)

  • "Great company culture, lot's of onsite amenities" (in 4 reviews)

Cons
  • "My experience is that employees are forced to choose between providing decent customer service and meeting individual production goals" (in 2 reviews)

  • "The only con I can think of is growth opportunities exist but are almost never available" (in 2 reviews)

More Pros and Cons

  1. Featured Review

    "Awesome place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCCI Holdings full-time (More than 5 years)

    Pros

    Great benefits. Daycare, free gym membership, cafeteria.

    Cons

    Not enough room to grow.


  2. "It Keeps Getting Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in Boca Raton, FL
    Current Employee - Senior Data Analyst in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCCI Holdings full-time (More than 10 years)

    Pros

    Ideas implemented, excellent treatment, competent and fair HR department, and fabulous new furniture in collaboration areas.

    Cons

    Due to being a not-for-profit, fiscal responsibility is the mantra and can prohibit some of your individual ideas going forward.

    Advice to Management

    Lead, follow, or get out of the way depending on what is best for the situation.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCCI Holdings full-time

    Pros

    Friendly atmosphere; stable job; good location

    Cons

    Tied to phone; stringent metrics

    Advice to Management

    Be more flexible with employees


  4. "Professional company"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - PR Consultant in Boca Raton, FL
    Former Employee - PR Consultant in Boca Raton, FL

    I worked at NCCI Holdings (More than a year)

    Pros

    Clear directives, professional team, employee-friendly building

    Cons

    None if you're a data-driven person


  5. Helpful (1)

    "Great company! Awesome people, benefits, and environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCCI Holdings full-time (More than 10 years)

    Pros

    People, Opportunities to grow, technology, benefits

    Cons

    Can get too political at times


  6. "Micromanaging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst
    Former Employee - Analyst
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCCI Holdings full-time (More than a year)

    Pros

    Benefits and perks are great. Pros of the day to day job I guess depend on the department. Heard other departments were great.

    Cons

    Operations division is horribly micromanaged, and quality "checking" your job every week is kind of creepy-stressing, especially because some of it, is subjective and depends on the reviewer's point of view. I met people who couldn't sleep the day before the incriminating emails were sent, I think every Thursday (salary increase is tied to quality and productivity).
    It seemed that some of the quality reviewers had the position based on seniority only and not knowledge or common sense.
    Trainer was not good. She had chosen easy examples for the class and got impatient if you asked about complicated scenarios.


  7. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCCI Holdings full-time (More than 5 years)

    Pros

    Great company culture, lot's of onsite amenities!

    Cons

    Divisions tend to complete work in silos

  8. "Customer Service Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at NCCI Holdings full-time (More than 5 years)

    Pros

    Cafeteria, gym, daycare, dry cleaning on site.

    Cons

    Customer service jobs are on the low end of the pay scale which is difficult when the cost of living in South Florida is expensive. Many co-workers had second jobs in order to fill that gap.


  9. "Sr. Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Boca Raton, FL
    Current Employee - Senior Consultant in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCCI Holdings full-time (More than 8 years)

    Pros

    NCCI provides many opportunities to contribute to the team and to the organization. Employees can pursue many ways to develop. Lots of room for learning and growth. Fantastic benefits including telecommuting and great matching for 401K Plans.

    Cons

    The company is working on reducing silos by focusing on alignment and strategic planning. Leadership is getting better at communicating with staff.

    Advice to Management

    Revisit the Cascading System of Indicators to be more focused; get the employees involved in working on the issues.


  10. "Enjoying my job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCCI Holdings full-time

    Pros

    Company is employee oriented, great benefits and pay.

    Cons

    There is always a personal con here or there, but nothing worth mentioning.

    Advice to Management

    Thank you for all the opportunities to advance my career.


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