NCH Reviews | Glassdoor

NCH Reviews

Updated March 7, 2017
18 reviews

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2.0
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Irvin L. Levy
6 Ratings

18 Employee Reviews

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Pros
  • Good benefits with plenty of opportunity to excel (in 8 reviews)

  • Cort makes every attempt to make the climate fun and family oriented through the NCH Fun Squad (in 5 reviews)

Cons
  • Really low pay, calling the same dead accounts month after month (in 6 reviews)

  • company tends to be pretty old school and stuck in there ways (in 5 reviews)

More Pros and Cons

  1. "NCH Rating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCH full-time (More than 5 years)

    Pros

    Nice eating cafe for employees.

    Cons

    Company not cutting edge and outdated.

    Advice to Management

    Promote associates who are qualified. Provide on-going professional development for management.


  2. "Sales based company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Laid back, chill environment

    Cons

    Not driven in research and science


  3. Helpful (2)

    "Are you Effing Kidding Me?!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sales Representative in Irving, TX
    Former Employee - Telephone Sales Representative in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCH full-time (More than a year)

    Pros

    Good products. Nice buildings. Clean restrooms. 40 hour work week. Free coffee. Climate controlled. Sorry...running out of good things to say.

    Cons

    NO advancement. Terrible Pay. Lazy middle management. Ridiculous "meetings" roll call. Very little training on products. Did I say LAZY middle management. "Operations" department? Pretty sure none of the managers have ever heard of Linkedin or other professional networking websites.

    Advice to Management

    Did you ever hear of training? How in the world can a rep "sell" against competition when they don't even know what they're selling and what the competition is doing? Stop saying there are advancement opportunities in your employment ad. It's just not true.


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  5. Helpful (2)

    "Sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good people. Treat you like family.

    Cons

    Building a territory from scratch. Can't make any $ to support a family.

    Advice to Management

    An account list would be helpful.


  6. Helpful (4)

    "Poor Management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    On a company wide basis there are activities and events that take place that I felt helped to boost moral.

    Cons

    Management doesn't treat individuals as equals. There was lots of favortism, Like certain employees eating out with management on a nearly daily basis and being treated special. Rules that were implemented were not done so across the department.The only way moral was boosted was through contests where employees were pitted against each other. Employees are made to feel scared to take time off for doctors appointments or even take vacation during certain times of year if department goals are not met. One year no raises were given across the board because attendance was bad throughout the department. Probably due to poor management and work moral. Management decisions were also based on emotions and seemed immature. Supervisors were involved in gossip and there was constant "Mislead" tattling where you had to prove your innocence in situations and talked down to even if you were a long time employee and even if you had not done anything wrong. There was a lot of this and it took time away from doing actual work. There would be mass emails sent to employees for not having phones lit up because there is lots of emphasis on making outbound calls rather than all around good customer service which does involve emailing-be it other departments, other people within your department or researching shipping information online, all of which make it hard to make an outbound call to another company and still provide good work. This was never taken into consideration. It was very unprofessional and stressful. There was no room for autonomy and allowing someone to just take their own sense of pride in their work because you were always made to feel like you were all doing it wrong or not fast enough even when on your own merit you knew you were doing a great job and exactly what the department, customers and sales reps that you worked with needed.

    Advice to Management

    Treat all employees the same. Listen to input and give your employees the benefit of the doubt unless there are multiple red flags against a person. Don't put so much emphasis on one aspect of the job description that everything else takes a hit. I would emphasize more that the job is to be customer service rather than making the most calls because employees tend to rush and possibly come across rude to customers who may buy and pay for items that one time but might not want to be repeat customers.


  7. "Living in the Last Century"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Administrator in Irving, TX
    Current Employee - Contract Administrator in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NCH full-time (More than a year)

    Pros

    Stable Company, Privately owned, Paid holidays, 401(k) contribute up to 3%, business-casual dress in most departments, on-site cafe

    Cons

    Low pay in most positions compared to industry standards, business runs in the past, dated environment, equipment & computers, very old-school daily business model, no annual review=no pay raise (only 3% cost of living, well below standard); management makes their own rules

    Advice to Management

    revamp the pay structure, spend serious money on the condition of the buildings and employee environment such as parking and elevator repairs


  8. Helpful (2)

    "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Irving, TX
    Current Employee - Administrator in Irving, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at NCH full-time (More than 3 years)

    Pros

    Family atmosphere. They encourage nepotism. Company has been around since 1919.

    Cons

    They really don't care about you unless you're in sales and making $500K or more for the company each year.


  9. Helpful (1)

    "Analyst (Technical)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Analyst in Irving, TX
    Former Employee - Technical Analyst in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCH (More than 3 years)

    Pros

    Great colleagues to work with.

    Cons

    Business management and execution without support or loyalty.

    Advice to Management

    Drop 3/4 of executive staff and give to real workhorses for technical products supported.


  10. Helpful (2)

    "No growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative - Certified Labs in Irving, TX
    Current Employee - Sales Representative - Certified Labs in Irving, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at NCH full-time (More than 5 years)

    Pros

    Some of the people are great to work with.

    Cons

    No growth potential
    Extremely low pay
    They take advantage of employees
    1980's technology
    Upper management is lazy

    Advice to Management

    Get people in place that don't panic. Pay closer to market value.


  11. Helpful (1)

    "I work for XChem, a subsidiary of NCH, and things could be better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee
    Current Employee - Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NCH full-time (More than a year)

    Pros

    The pay is competitive for a Oil & Gas chemical company.
    The company has many innovative products.
    A lot of potential for their future.

    Cons

    Understand that these may be just in my area (Midland to Eldorado)
    Manager likes to curse you out when he gets upset.
    They don't have an on-call schedule, so you could work every weekend.
    Their motto is suck it up and do it, opposed to let's figure out how to get it done.
    The management has no DOT past experience, so they want you to drive equipment that'll get you red flagged and then write you up for getting ticketed.
    If you do expense anything out, the likelihood of you being repaid all your money is about 10 %.

    Advice to Management

    Allow your division managers to have one on one sit down with a service and account managing personnel, and not just the area manager, who's going to tell you what he wants, which is not always the truth.



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