NCH Reviews | Glassdoor

NCH Reviews

Updated August 31, 2017
23 reviews

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2.0
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Irvin L. Levy
6 Ratings

23 Employee Reviews

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Pros
  • Good benefits with plenty of opportunity to excel (in 8 reviews)

  • Allows me to have an excellent work/life balance (in 4 reviews)

Cons
  • very little career development, low pay (in 7 reviews)

  • company tends to be pretty old school and stuck in there ways (in 5 reviews)

More Pros and Cons

  1. "Great company Chemsearch, not great Certified"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCH full-time (More than 5 years)

    Pros

    I worked for Chemsearch and was switched to Certified.. awful.

    Cons

    poor management with Certified... very poor


  2. "Nurse"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at NCH as a contractor

    Pros

    people that I worked with were great

    Cons

    over work and not enough staff to cover

    NCH Response

    Jul 10, 2017 – VP of HR

    Thank you for your feedback, unfortunately we believe you may have logged this against the wrong organisation as we do not have staff or contractors in the medical field. We believe this review was... More

  3. Helpful (1)

    "Poor communication and favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCH full-time (More than 8 years)

    Pros

    Certain (very few) departments allow flexibility with hours and flex time. There is also an on-site cafeteria during work hours.

    Cons

    Obvious favoritism by senior managers, salary not competitive to market, poor communication between management and workers. Expensive benefits.

    Advice to Management

    Survey the workforce to see true feelings​ and attitudes​ toward the company. Adjust compensation to meet the market or increase other benefits


  4. "accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NCH full-time

    Pros

    good work and life balance

    Cons

    very little career development, low pay

    Advice to Management

    n/a


  5. Helpful (1)

    "NCH Rating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCH full-time (More than 5 years)

    Pros

    Nice eating cafe for employees.

    Cons

    Company not cutting edge and outdated.

    Advice to Management

    Promote associates who are qualified. Provide on-going professional development for management.


  6. "Sales based company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Laid back, chill environment

    Cons

    Not driven in research and science


  7. Helpful (5)

    "Are you Effing Kidding Me?!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sales Representative in Irving, TX
    Former Employee - Telephone Sales Representative in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCH full-time (More than a year)

    Pros

    Good products. Nice buildings. Clean restrooms. 40 hour work week. Free coffee. Climate controlled. Sorry...running out of good things to say.

    Cons

    NO advancement. Terrible Pay. Lazy middle management. Ridiculous "meetings" roll call. Very little training on products. Did I say LAZY middle management. "Operations" department? Pretty sure none of the managers have ever heard of Linkedin or other professional networking websites.

    Advice to Management

    Did you ever hear of training? How in the world can a rep "sell" against competition when they don't even know what they're selling and what the competition is doing? Stop saying there are advancement opportunities in your employment ad. It's just not true.

  8. Helpful (3)

    "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good people. Treat you like family.

    Cons

    Building a territory from scratch. Can't make any $ to support a family.

    Advice to Management

    An account list would be helpful.


  9. Helpful (5)

    "Poor Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    On a company wide basis there are activities and events that take place that I felt helped to boost moral.

    Cons

    Management doesn't treat individuals as equals. There was lots of favortism, Like certain employees eating out with management on a nearly daily basis and being treated special. Rules that were implemented were not done so across the department.The only way moral was boosted was through contests where employees were pitted against each other. Employees are made to feel scared to take time off for doctors appointments or even take vacation during certain times of year if department goals are not met. One year no raises were given across the board because attendance was bad throughout the department. Probably due to poor management and work moral. Management decisions were also based on emotions and seemed immature. Supervisors were involved in gossip and there was constant "Mislead" tattling where you had to prove your innocence in situations and talked down to even if you were a long time employee and even if you had not done anything wrong. There was a lot of this and it took time away from doing actual work. There would be mass emails sent to employees for not having phones lit up because there is lots of emphasis on making outbound calls rather than all around good customer service which does involve emailing-be it other departments, other people within your department or researching shipping information online, all of which make it hard to make an outbound call to another company and still provide good work. This was never taken into consideration. It was very unprofessional and stressful. There was no room for autonomy and allowing someone to just take their own sense of pride in their work because you were always made to feel like you were all doing it wrong or not fast enough even when on your own merit you knew you were doing a great job and exactly what the department, customers and sales reps that you worked with needed.

    Advice to Management

    Treat all employees the same. Listen to input and give your employees the benefit of the doubt unless there are multiple red flags against a person. Don't put so much emphasis on one aspect of the job description that everything else takes a hit. I would emphasize more that the job is to be customer service rather than making the most calls because employees tend to rush and possibly come across rude to customers who may buy and pay for items that one time but might not want to be repeat customers.


  10. Helpful (2)

    "Living in the Last Century"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Administrator in Irving, TX
    Current Employee - Contract Administrator in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NCH full-time (More than a year)

    Pros

    Stable Company, Privately owned, Paid holidays, 401(k) contribute up to 3%, business-casual dress in most departments, on-site cafe

    Cons

    Low pay in most positions compared to industry standards, business runs in the past, dated environment, equipment & computers, very old-school daily business model, no annual review=no pay raise (only 3% cost of living, well below standard); management makes their own rules

    Advice to Management

    revamp the pay structure, spend serious money on the condition of the buildings and employee environment such as parking and elevator repairs


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