NCH Reviews | Glassdoor

NCH Reviews

Updated March 21, 2017
115 reviews

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Full-time Part-time

115 Employee Reviews

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Pros
  • Good benefits with plenty of opportunity to excel (in 8 reviews)

  • Cort makes every attempt to make the climate fun and family oriented through the NCH Fun Squad (in 5 reviews)

Cons
  • Really low pay, calling the same dead accounts month after month (in 6 reviews)

  • company tends to be pretty old school and stuck in there ways (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good people. Treat you like family.

    Cons

    Building a territory from scratch. Can't make any $ to support a family.

    Advice to Management

    An account list would be helpful.


  2. "Friendly and rewarding, but stuck in the past"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and good work environment

    Cons

    Outdated infrastructure, employees, and business model

    Advice to Management

    Modernize


  3. Helpful (1)

    "Xchem"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chemical Technician in San Antonio, TX
    Former Employee - Chemical Technician in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoyed the job worked worked by myself mostly.

    Cons

    Benefits are expensive. Wish they would've gone with bcbs instead of uhc. A lot of favoritism.

    Advice to Management

    Don't play favorites treat everyone more equal across the board.


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  5. Helpful (2)

    "Stay away from ERP Group in IT department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend

    I worked at NCH full-time

    Pros

    - Some folks are friendly.

    Cons

    - No growth
    - I worked in ERP implementations, Stay away from IT department.
    - Cheap politics, No professional behavior at all.
    - Managers think they are flexible, have skills.., but you see old school approach
    - If you need "just" a job, Don't care anything else.. this is the place

    Advice to Management

    - Senior Management needs to think of new ideas, new culture.


  6. Helpful (1)

    "Friendly Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCH full-time

    Pros

    The employees are friendly and great to work with

    Cons

    I have not had any negative experiences here

    Advice to Management

    Keep up the good work, expansion is going great


  7. "Country Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Manager in San Jose, San Jose (Costa Rica)
    Current Employee - Country Manager in San Jose, San Jose (Costa Rica)
    Positive Outlook

    I have been working at NCH full-time (More than 3 years)

    Pros

    The Company have a great products a good aceptation in the market

    Cons

    Have a 4 years to go up with sales in the country and there is no incentives o bonus, and them my regional leader doesn´t have a profesional profile to look foward.

    Advice to Management

    Have a profesional BP and bring a tools to completed.


  8. Helpful (1)

    "stuck in the past"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cant Reveal for Fear of Retaliation in Dallas, TX
    Former Employee - Cant Reveal for Fear of Retaliation in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCH full-time

    Pros

    If you love old technology and out of date processes, this place will be a dream come true for you. If you join with high hopes for improvement, don't worry they'll beat you down soon enough. I worked at one of the divisions of NCH, but don't worry they all operate pretty much the same.

    Cons

    First and foremost they have a dying distribution model. If you are not able to sell a lot of overpriced products, or you work in a non-sales role you'll never make more than scrooge's assistant. They refuse to update to any modern technology, or processes for that matter. Ideas are met with "that's not the way we've done things for the last 35 years."

    Advice to Management

    consolidate the divisions for Corp level processes. Leverage your strongest internal people in that consolidation. Realize that your people without experience elsewhere are not likely to help you innovate and grow. Reduce brands and work on building brand recognition for those that remain. Consolidate most of the divisions sales forces. Standardize pay plans. Have more people selling all the products. The consolidation will reduce the internal workforce needed- especially the upper management. Then pay the remaining people well. You have to know you are paying well below market in some positions. Oh and maybe insist on high ethical standards in sales. I don't know how some of those folks can live with themselves.


  9. Helpful (4)

    "Poor Management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    On a company wide basis there are activities and events that take place that I felt helped to boost moral.

    Cons

    Management doesn't treat individuals as equals. There was lots of favortism, Like certain employees eating out with management on a nearly daily basis and being treated special. Rules that were implemented were not done so across the department.The only way moral was boosted was through contests where employees were pitted against each other. Employees are made to feel scared to take time off for doctors appointments or even take vacation during certain times of year if department goals are not met. One year no raises were given across the board because attendance was bad throughout the department. Probably due to poor management and work moral. Management decisions were also based on emotions and seemed immature. Supervisors were involved in gossip and there was constant "Mislead" tattling where you had to prove your innocence in situations and talked down to even if you were a long time employee and even if you had not done anything wrong. There was a lot of this and it took time away from doing actual work. There would be mass emails sent to employees for not having phones lit up because there is lots of emphasis on making outbound calls rather than all around good customer service which does involve emailing-be it other departments, other people within your department or researching shipping information online, all of which make it hard to make an outbound call to another company and still provide good work. This was never taken into consideration. It was very unprofessional and stressful. There was no room for autonomy and allowing someone to just take their own sense of pride in their work because you were always made to feel like you were all doing it wrong or not fast enough even when on your own merit you knew you were doing a great job and exactly what the department, customers and sales reps that you worked with needed.

    Advice to Management

    Treat all employees the same. Listen to input and give your employees the benefit of the doubt unless there are multiple red flags against a person. Don't put so much emphasis on one aspect of the job description that everything else takes a hit. I would emphasize more that the job is to be customer service rather than making the most calls because employees tend to rush and possibly come across rude to customers who may buy and pay for items that one time but might not want to be repeat customers.


  10. Helpful (1)

    "It depends on your department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Irving, TX
    Current Employee - Sales Representative in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at NCH full-time (More than a year)

    Pros

    Probably the best part of working for NCH is the people. There are a vast amount of people that are there to build you up, motivate and help with a smile. I have gained many friends working here and do enjoy the little perks that are given for doing a good job.

    Cons

    Management really doesn't care about you doing good (besides little incentives) but if you slack even a little, your job will be threatened. There's practically no communication between departments and it's very difficult to be effecient and create good customer service in a timely manner. Some departments are treated as less than the others. For instance, we had Associate Appreciation Week and my direct manager sent everyone an email saying that we were not allowed to participate even though we are sales and are in fact an associate. Some departments do not get raises (like mine) and we really have zero room to grow.

    Advice to Management

    Work better on communication with other departments
    If a person works hard on a sale, do not give it to an outside sales rep(It's deflating and multiple people quit every year for this reason)
    Be fair, If you work hard then there should be room for advancement


  11. Helpful (1)

    "TWILIGHT ZONE - FRIDAY THE 13TH IS EVERYDAY!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Clerk in Irving, TX
    Former Employee - Customer Service Clerk in Irving, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Apply at your own risk.

    Cons

    Prehistoric processes. Absolutely no innovation. Management operates like it's 1919 - no vision. Absolutely no work life balance. Reprimanded for being 1 and 2 minutes late. Absolutely no opportunity for growth. Worst working environment ever - morale doesn't exist here.

    Advice to Management

    Need immediate development and updates to staff. Insecure. Deathly afraid of progress. Non forward thinkers should not be in position of leadership.



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