NCO Financial Reviews in Horsham, PA | Glassdoor

NCO Financial Horsham Reviews

10 reviews

Filter

Filter

Horsham, PA

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
2 Ratings

10 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "Great People -Lousy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Horsham, PA
    Current Employee - Communications in Horsham, PA
    Doesn't Recommend
    No opinion of CEO

    I have been working at NCO Financial full-time (More than a year)

    Pros

    The people I worked with were for the most part thoughtful, hard working and helpful. In my position I dealt with a wide variety of employees and only twice in those interactions did I run into people that weren't helpful.

    Cons

    Management is out of touch with employees, company culture is toxic, cronyism is rampant and the pay is terrible. The benefits are also terrible -and the price has gone up consistently every year to the point of outstripping any cost of living increase in wage.

    Advice to Management

    For a company that has a corporate goal to retain top talent, stop blaming the employees for everything and lead instead of dictate. Stop chasing away top talent by working them to the point of burnout and publicly shaming them in meetings like toddlers.


  2. "Collections Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Manager in Horsham, PA
    Former Employee - Collections Manager in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    There is potential for big bonuses. However, the environment is very cutthroat, and new team members are not welcomed, but rather shunned and belittled.

    Cons

    The employees that have been there the longest get the best inventory to work, and therefore receive the highest bonuses. They promise you the world and don't deliver. Horrible atmosphere.

    Advice to Management

    Completely reevaluate your bonus structure, your managers, and the culture within your organization. I have never worked in a more stressful environment for such little pay. Stop changing the bonus structure all the time so nobody can make a living.

  3. "Consumer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend

    Pros

    There were not any pros.

    Cons

    Everything. It was like going to high school. You werent allowed away from your desk except during break or lunch.


  4. "Great Pay. Makes up for all the nonsense"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Horsham, PA
    Former Employee - Call Center Representative in Horsham, PA

    I worked at NCO Financial (More than a year)

    Pros

    Best pay i've seen from any collection agency.

    Cons

    The pay is the only good thing about this job. Long tedious hours. Very hard to advance. Mandatory overtime and Saturdays depending on how good(or rather how bad) your team does. VERY strict on lateness. Have to be on the dialer ready to go at the start of 8am.


  5. "Its Different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at NCO Financial (Less than a year)

    Pros

    fast paced
    lots of bonusm opportunities

    Cons

    infraction point system
    Time off rare
    scheduled by ranking


  6. "Prior to purchasing and merging with 2 other companies in 2012, it was a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 10 years)

    Pros

    Call center staffs are friendly and hard working.
    Different departments worked well together.

    Cons

    Constant changes in leadership roles and personnel.
    Upper management did not have effective communication with middle management.

    Advice to Management

    Increase your communication with the call center staff and corporate middle management.


  7. "It was rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support Representative in Horsham, PA
    Current Employee - Administrative Support Representative in Horsham, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at NCO Financial full-time (More than 10 years)

    Pros

    Close to home, hours, vacation,

    Cons

    401k friendly, leadership not good

    Advice to Management

    Not always fair

  8. "Want Superman performance for Mighty Mouse Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PAYMENT PROCESSING in Horsham, PA
    Current Employee - PAYMENT PROCESSING in Horsham, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Cant really think of anything other than a steady income and benefits. Oh and they have a parking lot, too, lol.

    Cons

    Ya got a minute??? Its not so much the pay is not great, its more like the pay doesnt match the amount of work they expect out of you. We are a short staffed department and now take on the job of three to four people. They dont offer overtime, but we work overtime, go figure....AKA, they dont pay us for overtime, we have to "wash" it, meaning they have us work less hours the following week after working OT the prior week in order to keep hours under 80 per ck. The management knows less about the job than the employees. Training on new procedures is quick and incomplete, but management gets mad when you dont get the procedure right away. So unless you're on your very last dime and no other job has called for a while, then save yourself!

    Advice to Management

    Stop being so cheap when it comes to the necessities like highlighters, scanners, more employees, you know the essentials, lol. If you want the optimal performance out of your company,then hire enough people and offer incentives that would motivate them to perform the job at their best. If people know that all you care about is the bottom line and not the interest of the employees, which by the way you need more than we need you, those employees will never respect the job as they should and not care


  9. Helpful (1)

    "Good for some"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Operations in Horsham, PA
    Former Employee - Vice President Operations in Horsham, PA
    Recommends
    Approves of CEO

    Pros

    Can be a great place if you work for the right people. There are many good people who are the reason the company has grown to what it is today.

    Cons

    There are a number of people who manage with a hostile stile and the company permits it in lieu of just getting the job done. It is unfortunate but it is often what defines the overall culture.

    Advice to Management

    Recognize some of the long time loyal people who have been forgotten. Opportunity has passed some by simply because they didnt fight for it in a culture led by bullies.


  10. "Not the place to work for if you have any sort of life outside of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Services in Horsham, PA
    Former Employee - Support Services in Horsham, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay is good, and there's almost always an opportunity for overtime. In the department I was in, they occasionally did small incentives like early leave on Fridays if goals were reached by noon on Friday.

    Cons

    This is a company that-at least from what I've seen and experienced-is very much work over all other life aspects. If there's mandatory overtime, and you have to stay late, forget that 5:00 appointment with the doctor because they really look down on someone leaving before the goal is reached. If you have no paid time off and have a pre-paid vacation, forget it. They won't approve your request and you will be written up if you take the time off regardless of whether or not you can make up the time. If you or a family member is sick and you need to call out or leave early, it doesn't matter. If you can't make up the time missed, it will result in disciplinary action. The benefits are less than satisfactory. The way they handle absences and tardiness is ridiculous. A doctor's note excusing your absence does not necessarily excuse your absence in the eyes of NCO Financial. If you have paid time off and you need to leave early but plan to make up the time, they will take your paid time off hours regardless. Employees are not properly trained, and for the most part are placed to shadow different employees instead of new employees being trained by a supervisor or someone who is designated as a trainer, so that all are trained in the same manner. The whole place is like entering a high school with all of the little cliques. The boundary between personal and professional is definitely crossed between employees and their superiors. Be careful, favoritism is a huge deal in this place.

    Advice to Management

    Reevaluate your absentee policy, better communication between management and employees and improve your training procedures.


Showing 10 of 186 reviews
Reset Filters