NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated February 5, 2017
177 reviews

Filter

Filter

Full-time Part-time

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
25 Ratings

177 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "Legal collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Collector in Baltimore, MD
    Former Employee - Legal Collector in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Bonus check monthly second pay of the month

    Cons

    Too many people working same accounts


  2. "Technical support rep for t-Mobile"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NCO Financial full-time

    Pros

    Tech support via online chat

    Cons

    Management plays favorites
    Relationships among reps and supervisors are inappropriate
    Raises are a joke
    Training is inconsistent, I remember customers asking me about new products that we were never briefed on

    Advice to Management

    Promote professionalism throughout call center and monitor supervisors


  3. "Collections Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Manager in Horsham, PA
    Former Employee - Collections Manager in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    There is potential for big bonuses. However, the environment is very cutthroat, and new team members are not welcomed, but rather shunned and belittled.

    Cons

    The employees that have been there the longest get the best inventory to work, and therefore receive the highest bonuses. They promise you the world and don't deliver. Horrible atmosphere.

    Advice to Management

    Completely reevaluate your bonus structure, your managers, and the culture within your organization. I have never worked in a more stressful environment for such little pay. Stop changing the bonus structure all the time so nobody can make a living.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Legal assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary and commission. Pays good.

    Cons

    Constantly changing rules. Too many bosses.

    Advice to Management

    Too much micro managing.


  6. "Collector"

    Star Star Star Star Star
    Former Employee - Collector in Mobile, AL
    Former Employee - Collector in Mobile, AL

    I worked at NCO Financial full-time (More than a year)

    Pros

    Big building to work in

    Cons

    I worked for capital one but their closed down now


  7. "confidential review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee Relations in Buffalo, NY
    Former Employee - Employee Relations in Buffalo, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 3 years)

    Pros

    Convenient location and hours, but that is all.

    Cons

    Poor benefit options for employees.

    Advice to Management

    Offer better benefits and value your employees


  8. "Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    Relaxed in some aspects. Team atmosphere. Bonus structure.

    Cons

    Collections. Stress for hitting month end goals. Raise freeze.


  9. "Financial Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Charleston, SC
    Former Employee - Anonymous Employee in North Charleston, SC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Continuous training to keep you current. Steady 40 hour schedule. Ability to work at home

    Cons

    Performance metrics always changing makes it difficult to achieve incentives.Days off change too often hard to make plans

    Advice to Management

    Provide consistent schedules and provide schedules in a more timely matter


  10. "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winchester, MA
    Former Employee - Anonymous Employee in Winchester, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial (More than a year)

    Pros

    Practically None. They higher right out of high school so it's nice for a 17 year old

    Cons

    High Turnover
    You have to lie and management makes sure you do to collect on accounts
    Co workers are usually druggies or felons
    Pay is horrible


  11. "Customer Servicer Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    The pay is decent and they usually offer overtime when available.

    Cons

    The employees were far from professional.



Showing 177 of 180 reviews
Reset Filters