NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated May 3, 2017
53 reviews

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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
13 Ratings

53 Employee Reviews

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Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Matteson, IL
    Former Employee - Customer Service Representative in Matteson, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 10 years)

    Pros

    Great Co workers great coworkers great coworkers great coworkers

    Cons

    Poor Management Nightmare unprofessional rude unfriendly

    Advice to Management

    For company your size and wonderful people you have as employees treat them right


  2. "Technical support rep for t-Mobile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NCO Financial full-time

    Pros

    Tech support via online chat

    Cons

    Management plays favorites
    Relationships among reps and supervisors are inappropriate
    Raises are a joke
    Training is inconsistent, I remember customers asking me about new products that we were never briefed on

    Advice to Management

    Promote professionalism throughout call center and monitor supervisors

  3. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winchester, MA
    Former Employee - Anonymous Employee in Winchester, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial (More than a year)

    Pros

    Practically None. They higher right out of high school so it's nice for a 17 year old

    Cons

    High Turnover
    You have to lie and management makes sure you do to collect on accounts
    Co workers are usually druggies or felons
    Pay is horrible


  4. "Customer Servicer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    The pay is decent and they usually offer overtime when available.

    Cons

    The employees were far from professional.


  5. "Horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I liked the people i worked with and it was located close to my home.

    Cons

    The management was atrocious... the facilities were subpar and upper management was oblivious to EVERYTHING!

    Advice to Management

    Clean up


  6. "Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Accountant
    Former Employee - Tax Accountant
    Doesn't Recommend
    Neutral Outlook

    I worked at NCO Financial full-time (More than a year)

    Pros

    I had zero positive experiences

    Cons

    Debt collection company which basically sets the tone for the company. Little room for advancement, training, or growth. Expect to work hard and get nothing in return. Pay & Benefits below average.

    Advice to Management

    Value your employees


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Escalations Supervisor in Kansas City, MO
    Former Employee - Escalations Supervisor in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 3 years)

    Pros

    Not able to see people everyday

    Cons

    To isolated more time with coworkers

    Advice to Management

    More interesting class time

  8. "Consumer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend

    Pros

    There were not any pros.

    Cons

    Everything. It was like going to high school. You werent allowed away from your desk except during break or lunch.


  9. Helpful (2)

    "Accounts Receivable Represenative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Representative in North Charleston, SC
    Former Employee - Accounts Receivable Representative in North Charleston, SC
    Doesn't Recommend
    Neutral Outlook

    Pros

    Only pro that I can think of are the coworkers

    Cons

    Management sucks
    Plays favorites
    Doesn't listen to employees
    Cheap


  10. Helpful (2)

    "Do not waste your time with this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Customer Service Representative in Las Vegas, NV
    Current Employee - Commercial Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NCO Financial (More than a year)

    Pros

    40 hr work week and benefits which are not good.

    Cons

    Working envrionment, no chance of promotion, unprofessional environment. Also safety is an issue.

    Advice to Management

    Hire professional people and increase your hourly rate. You get what you pay for. The "team leads" are a joke. They are ignorant, unprofessional and are not interested in helping or coaching anyone. They do it because it allows them to not take phone calls. You'll continue to have a revolving door until you address employee concens. And discontinue penalizing employees when they need a bathroom break by taking it out of their scheduled breaks.


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