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NCO Financial Reviews

48 reviews

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2.9
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
3 Ratings

48 Employee Reviews

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Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "Financial Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Charleston, SC
    Former Employee - Anonymous Employee in North Charleston, SC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Continuous training to keep you current. Steady 40 hour schedule. Ability to work at home

    Cons

    Performance metrics always changing makes it difficult to achieve incentives.Days off change too often hard to make plans

    Advice to Management

    Provide consistent schedules and provide schedules in a more timely matter


  2. "Great People -Lousy Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Horsham, PA
    Current Employee - Communications in Horsham, PA
    Doesn't Recommend
    No opinion of CEO

    I have been working at NCO Financial full-time (More than a year)

    Pros

    The people I worked with were for the most part thoughtful, hard working and helpful. In my position I dealt with a wide variety of employees and only twice in those interactions did I run into people that weren't helpful.

    Cons

    Management is out of touch with employees, company culture is toxic, cronyism is rampant and the pay is terrible. The benefits are also terrible -and the price has gone up consistently every year to the point of outstripping any cost of living increase in wage.

    Advice to Management

    For a company that has a corporate goal to retain top talent, stop blaming the employees for everything and lead instead of dictate. Stop chasing away top talent by working them to the point of burnout and publicly shaming them in meetings like toddlers.


  3. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Member Services Representative in Las Vegas, NV
    Current Employee - Member Services Representative in Las Vegas, NV
    Recommends
    No opinion of CEO

    I have been working at NCO Financial full-time (Less than a year)

    Pros

    Very relaxed
    Nice people
    nice stepping stone

    Cons

    not that great of a pay rate
    training class should be 4 weeks not 6 weeks

    Advice to Management

    Offer raises and a better pay rate and the turnover rate would go down


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  5. "10 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Henderson, NV
    Current Employee - Operations Supervisor in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NCO Financial part-time (More than 8 years)

    Pros

    If the department is closing they will find you another job in a different dept. In 10 years I have moved departments 4 times.

    Cons

    Benefits package is minimal and not competitive. When I started working there we had awesome health insurance. Good suggestions are not taken into consideration so there is a lot of turnover.

    Advice to Management

    follow thru on what is promised and communicate quicker and in better ways. Be consistent with policy enforcement so it does not look like favoritism.


  6. "Great Pay. Makes up for all the nonsense"

    Star Star Star Star Star
    Former Employee - Call Center Representative in Horsham, PA
    Former Employee - Call Center Representative in Horsham, PA

    I worked at NCO Financial (More than a year)

    Pros

    Best pay i've seen from any collection agency.

    Cons

    The pay is the only good thing about this job. Long tedious hours. Very hard to advance. Mandatory overtime and Saturdays depending on how good(or rather how bad) your team does. VERY strict on lateness. Have to be on the dialer ready to go at the start of 8am.


  7. "Ok job, don't have to deal with people in person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Lapeer, MI
    Former Employee - Call Center Agent in Lapeer, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (Less than a year)

    Pros

    not dealing with public, just answering inbound calls for DTE, $500 bonus for training

    Cons

    training was pointless, 8a-12p on the phone listening to somebody talk

    Advice to Management

    respond when ppl have their hands up, they be so busy talking to each other at their desks that they ignore ppl who need help


  8. "Call Center Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Lapeer, MI
    Former Employee - Call Center Representative in Lapeer, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (Less than a year)

    Pros

    employees are helpful, if you like no interaction with customer and sitting all day, perfect job for you, hearing relief in customers voices when you are able to restore services in dead of winter was cool, $500 training bonus for finishing, no cell phones are supposed to be on the floor but everybody had their phones out unless upper mgmnt came in

    Cons

    the infractions situation horrible, they wont tell you if you have infractions, pay could be better, if you scheduled at 10a, make sure you are there at 930-945 to log in, coaches will sit and talk to "favorites" while everyone has their hands up, only act interested when Rusty was in the building, training was 4hr on the phone and laptop and was not effective, 2nd week of training was 9-5 on site, much better than phone but still lightweight unecessary

    Advice to Management

    get off your butt and help, other agents shouldn't have to do your job, people hands are up for a reason, hire different coaches who are into helping when necessary and dont make you feel dumb for asking when you're new


  9. "Prior to purchasing and merging with 2 other companies in 2012, it was a great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 10 years)

    Pros

    Call center staffs are friendly and hard working.
    Different departments worked well together.

    Cons

    Constant changes in leadership roles and personnel.
    Upper management did not have effective communication with middle management.

    Advice to Management

    Increase your communication with the call center staff and corporate middle management.


  10. "Good place to build resume"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Tampa, FL
    Current Employee - Team Lead in Tampa, FL
    Recommends
    Positive Outlook

    Pros

    Great for promotions. 40Hrs a week.

    Cons

    No raises in pay unless promoted

    Advice to Management

    Ease up a bit on managments work load


  11. "Ok to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Recommends
    No opinion of CEO

    I have been working at NCO Financial full-time (More than a year)

    Pros

    Glad to Work from home

    Cons

    low salary working from home helps


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