NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated January 26, 2017
26 reviews

Filter

Filter


4.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
3 Ratings

26 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "Legal collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Collector in Baltimore, MD
    Former Employee - Legal Collector in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Bonus check monthly second pay of the month

    Cons

    Too many people working same accounts


  2. "Collector"

    Star Star Star Star Star
    Former Employee - Collector in Mobile, AL
    Former Employee - Collector in Mobile, AL

    I worked at NCO Financial full-time (More than a year)

    Pros

    Big building to work in

    Cons

    I worked for capital one but their closed down now


  3. "Fair Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Trainer/Supervisor in Charlotte, NC
    Former Employee - Sales Trainer/Supervisor in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCO Financial (Less than a year)

    Pros

    Fair salary, responable expectations, Relaxed atmosphere

    Cons

    Contracted Vendor, did not provide needed safeware. A lot of waiting.

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Level One Lacerte Technical Support Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Joplin, MO
    Former Employee - Anonymous Employee in Joplin, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (Less than a year)

    Pros

    Fast-paced environment which challenges troubleshooting and customer service skills. Plenty of opportunity for advancement. Awesome training.

    Cons

    The occasional technical difficulty normally experience in a high-volume call center. Customers can tend to get impatient especially during the peak of tax season.


  6. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Finance Specialist in Colorado Springs, CO
    Former Employee - Customer Finance Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCO Financial (Less than a year)

    Pros

    Great career opportunities to move up and get the advancement you would like in a company

    Cons

    You have to decide for yourself


  7. "Its Different"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at NCO Financial (Less than a year)

    Pros

    fast paced
    lots of bonusm opportunities

    Cons

    infraction point system
    Time off rare
    scheduled by ranking


  8. "was a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Mobile, AL
    Former Employee - Call Center Representative in Mobile, AL
    Recommends
    Neutral Outlook

    I worked at NCO Financial full-time (More than a year)

    Pros

    will help you if you arent good unlike some call centers that just give you a warning that you will lose your job if you dont improve. good job

    Cons

    is a call center and has basic call center requirements some people you work with you probably wont like.


  9. "Good experience at call center"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in North Charleston, SC
    Former Employee - Customer Service Representative in North Charleston, SC
    Recommends

    I worked at NCO Financial full-time (Less than a year)

    Pros

    I love the work environment, the staff there were really nice. The work hours were great for me, my supervisor was awesome.

    Cons

    The things that I had a problem with was that I couldn't transfer to the office closet to where I moved to, and the pay wasn't what it should have been for a call center.

    Advice to Management

    Increase the starting salary for their call center employees. Provide a shuttle bus for employees working late that do not drive, more employees won't mind staying late if they know they can get home.


  10. "Collector, account management, resolving delinquent and overdue accounts."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Mobile, AL
    Former Employee - Debt Collector in Mobile, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    Benefits and advancements and raises and bonuses and job production.

    Cons

    short of staff, high pressure and competitive atmosphere, too close to your neighbor.

    Advice to Management

    They need more training and more space.


  11. "NCO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ramsey, NJ
    Former Employee - Anonymous Employee in Ramsey, NJ
    Recommends
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Good Pay, bonuses, medical insurance

    Cons

    Poor Management, want you to work some weekends


Showing 26 of 181 reviews
Reset Filters