NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated July 25, 2017
27 reviews

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4.0
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
4 Ratings

27 Employee Reviews

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Pros
  • Good to work at home in your jammies (in 7 reviews)

  • Fast-paced environment which challenges troubleshooting and customer service skills (in 6 reviews)

Cons
  • The occasional technical difficulty normally experience in a high-volume call center (in 6 reviews)

  • Poor Management, want you to work some weekends (in 4 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NCO Financial full-time

    Pros

    Fun atmosphere to work in. Benefits with paid vacation and 401 contributions.

    Cons

    In bound call center, so you are sitting answering calls (some disgruntled) for 8 hours a day

    Advice to Management

    Keep up the incentives for bonuses and the atmosphere fun to come to work to


  2. "Legal collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Collector in Baltimore, MD
    Former Employee - Legal Collector in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Bonus check monthly second pay of the month

    Cons

    Too many people working same accounts

  3. "Collector"

    StarStarStarStarStar
    Former Employee - Collector in Mobile, AL
    Former Employee - Collector in Mobile, AL

    I worked at NCO Financial full-time (More than a year)

    Pros

    Big building to work in

    Cons

    I worked for capital one but their closed down now


  4. "Fair Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Trainer/Supervisor in Charlotte, NC
    Former Employee - Sales Trainer/Supervisor in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCO Financial (Less than a year)

    Pros

    Fair salary, responable expectations, Relaxed atmosphere

    Cons

    Contracted Vendor, did not provide needed safeware. A lot of waiting.

    Advice to Management

    None


  5. "Level One Lacerte Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Joplin, MO
    Former Employee - Anonymous Employee in Joplin, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (Less than a year)

    Pros

    Fast-paced environment which challenges troubleshooting and customer service skills. Plenty of opportunity for advancement. Awesome training.

    Cons

    The occasional technical difficulty normally experience in a high-volume call center. Customers can tend to get impatient especially during the peak of tax season.


  6. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Finance Specialist in Colorado Springs, CO
    Former Employee - Customer Finance Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCO Financial (Less than a year)

    Pros

    Great career opportunities to move up and get the advancement you would like in a company

    Cons

    You have to decide for yourself


  7. "It takes thick skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCO Financial full-time

    Pros

    The commission checks are nice, easy work once you learn the system.

    Cons

    The customers are usually irate, the cafeteria could be cleaner.

    Advice to Management

    The manager i had should be a little more open to help those in need.

  8. "Call Center Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Developing reps to become effective employees

    Cons

    Spreading myself thin overwhelming but satisfying


  9. "Its Different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at NCO Financial (Less than a year)

    Pros

    fast paced
    lots of bonusm opportunities

    Cons

    infraction point system
    Time off rare
    scheduled by ranking


  10. "was a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Mobile, AL
    Former Employee - Call Center Representative in Mobile, AL
    Recommends
    Neutral Outlook

    I worked at NCO Financial full-time (More than a year)

    Pros

    will help you if you arent good unlike some call centers that just give you a warning that you will lose your job if you dont improve. good job

    Cons

    is a call center and has basic call center requirements some people you work with you probably wont like.


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