NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated August 8, 2017
183 reviews

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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
30 Ratings

183 Employee Reviews

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Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "NCO , The In Crowd , The Out Crowd"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Real Time Analyst in Humble, TX
    Current Employee - Real Time Analyst in Humble, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Get hired quick, No Experience needed. There is an HR you can go to for problems (SOME).

    Cons

    No Love, Either your in good, or it better be just a temp job. The pay sucks and is hard to explain how we survive on it. Your told from entering that there is alot of room for moving up. If you look like someone that will make the company look good, meaning you look handsome/ cute , well dressed , you really dont need to prove yourself , you will be bumped up to manager. Cars get stolen and broken into , even with our 5 security guards working the site. Our systems are constantly having problems , so its hard to actually be able to work. Its like highshool all over again.

    Advice to Management

    STOP using people. Appreciate people more that have been working here for a long time. Try to give more raises. Don't look over people for your friends when they really dont deserve positions given to them.


  2. Helpful (2)

    "You must be desperate like I was."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Canonsburg, PA
    Former Employee - Account Representative in Canonsburg, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    You become better acquainted with how customer service works. There are some okay co-workers.

    Cons

    Very Poor benefits, Very poor wages. Required to give tons of information to caller in a small amount of time. Contentious callers. Cliques form within workforce. No real supervision or leadership. Unpaid half hour lunch. The company is sticklers about time. Half hour for lunch. Must punch out of phone and then walk to wall to sign out. exactly one half hour later you must do both again. Two fifteen minute breaks. If you are a minute late you get in trouble. You must get through calls as fast as possible regardless of customer to get a bonus.

    Advice to Management

    Communicate better.

  3. "Not the place to work for if you have any sort of life outside of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Services in Horsham, PA
    Former Employee - Support Services in Horsham, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay is good, and there's almost always an opportunity for overtime. In the department I was in, they occasionally did small incentives like early leave on Fridays if goals were reached by noon on Friday.

    Cons

    This is a company that-at least from what I've seen and experienced-is very much work over all other life aspects. If there's mandatory overtime, and you have to stay late, forget that 5:00 appointment with the doctor because they really look down on someone leaving before the goal is reached. If you have no paid time off and have a pre-paid vacation, forget it. They won't approve your request and you will be written up if you take the time off regardless of whether or not you can make up the time. If you or a family member is sick and you need to call out or leave early, it doesn't matter. If you can't make up the time missed, it will result in disciplinary action. The benefits are less than satisfactory. The way they handle absences and tardiness is ridiculous. A doctor's note excusing your absence does not necessarily excuse your absence in the eyes of NCO Financial. If you have paid time off and you need to leave early but plan to make up the time, they will take your paid time off hours regardless. Employees are not properly trained, and for the most part are placed to shadow different employees instead of new employees being trained by a supervisor or someone who is designated as a trainer, so that all are trained in the same manner. The whole place is like entering a high school with all of the little cliques. The boundary between personal and professional is definitely crossed between employees and their superiors. Be careful, favoritism is a huge deal in this place.

    Advice to Management

    Reevaluate your absentee policy, better communication between management and employees and improve your training procedures.


  4. Helpful (1)

    "A Hard Enough Job Made Worse..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Albany, NY
    Former Employee - Collections Representative in Albany, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    First, let me say, the job in itself is not glamorous and I never went into it thinking I would enjoy it or that it was a career. I had a specific supervisor, who in my opinion, was not qualified to give blood let alone professional guidance or management. Based on my experience, this is my assessment of my time spent at this company.

    Reasons to work for NCO:
    *You're an experienced collector and realize the bonus potential in commissions.
    *You're unable to find other employment.
    *You like being praised for being snarky to debtors.
    *You're undereducated formally/underemployed and realize this is your one chance to make $13.00/hr
    *You are an administrative masochist.
    *You want to feel like you're working at a fraternity on Halloween night where everyone has decided their costume is a "professional".
    *Sometimes you can wear a hat on Saturdays!

    Cons

    *Under appreciated for the "downer" work we all know we're doing.
    *Boundary between being a professional and being someone's "friend" is a veiled line (gossip is normal in a company, but not the sort of gossip I was privy too).
    *The panel of supervisors watching you on a "deck" overlooking a very tiny call center. If Zeus ran a debt collection agency, he'd reign from this old-school, overly pharmaceutical height platform.
    *If you don't hit goal as a unit and the supervisors receive their bonus, prepare for the worst month of you life and to never see "dress casual" again.
    *Do not have an emergency or get sick. Ever. Need a personal day? Forget it.

    Advice to Management

    Threatening employees with termination for not hitting goals they've hit for years prior is wrong.
    Your turn over rate is not because of the challenges of the industry, its because you make an already hard job a nightmare with micromanagement and


  5. "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mendota Heights, Dakota, MN
    Former Employee - Anonymous Employee in Mendota Heights, Dakota, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent benefits, great training, awesome team members.

    Cons

    Management didn't explain reasons why they let me go. Bad performance metrics. Bangalore and other sites that did substandard customer service were rewarded because they spent less time on the phones.

    Advice to Management

    Get your performance metrics in order and stop rewarding poor customer service.


  6. "A Fair Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Getzville, NY
    Current Employee - Collector in Getzville, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent hourly
    Phenomenal Experience, honestly, if you don't care about experience or absorbing information on the credit industry/management styles/people in a philosophical sense, this absolutely doesn't apply to you.
    Learned more about real world finance here than in 4 years of a Finance degree.

    Cons

    Lack of advancement opportunity
    Rule of thumb, if you are a good collector, you will remain a collector.
    There are hourly collectors (you're hired to work garbage) and those with the golden spoon(seniority and popularity).
    Better you do, better accounts you get-if you have garbage accounts, doesn't matter how hard you try, your work effort is only reflected in your monthly numbers
    Management lacks any concrete ideology with regards to the rating systems. Consistently change the performance evaluation/work disbursement system, whether or not this is to distract collectors from what management is really doing or not, it's annoying and ineffective in the long run.
    Get used to upper management and creditor representation coming in and promising commission rate increases and raises-get used to false promises.

    Advice to Management

    Put more emphasis on helping people directly below you, it is a hierarchy format of management, you only make money if the people below you are, so before you can worry about your own pocket, focus on those you rely on. And please, make a concrete system of regulating collectors. Stop changing the performance rating system monthly.


  7. "NCO is very disorganized and reactive."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS
    No opinion of CEO

    Pros

    Working from home is a definite plus. Most work at home postings are illegitimate, but NCO is very real regarding the work at home opportunity. You save on fuel, avoid dealing with rush hour traffic going in and coming home and it's less wear and tare on your car overall. If you don't feeling like shaving, etc, you can log in from your home office. If you have a lap top, you could even log in from the comfort of your bed!

    Cons

    The pay is considerably low compared to employers in similar industries. Seeing that it's a third party establishment, the job stability isn't very solid, and the rules change daily. Health care benefits are very expensive, and the paid time off is at a minimal (2 weeks for the 1st 7 years of employment!). Management constantly seems to be reactive instead of proactive. The business overall seams to be running as though the blind are leading the blind! The supervisors rotate teams too often, making it impossible to know your supervisor, or your team mates for that matter. The new system seems to crash more than the old one. Very frustrating as either supervisors have to spend time calculating time missed, or employees have to make up for missed time due to no fault of their on, but the fault of the company system. It's sad they don't have local technical support. IT is usually thousands of miles away and can't get back with the supervisors or the representatives for usually 24 hours.

    Advice to Management

    Management could really stand to meet more often; that way they have a better chance of being on the same page, instead of confusing the employees with different answers. It would help to recognize your hard working employees and be visible once in awhile. If a specified line of duties were issued, supervisors would be able to spend more time with there teams and not be so busy all the time. I hate that monthly in house meetings were taken away. We no longer know our fellow team members by face, just name only.

  8. "Unstructured and Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MobileMe Advisor in Charlotte, NC
    Former Employee - MobileMe Advisor in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Can not think of anything really positive with the company. It exposes you to call center experience and Apple products.

    Cons

    Unstructured. Promotions not based on merit but friendship with management. HR doesn't address complaints. No room for advancement. No confidentially.

    Advice to Management

    Management need to take notice of the complaints by the advisors. There is no stability with the company. Everyone is out for the next person. Its a shame that an advisor can not like another advisor and make up lies to end employment. Wouldn't recommend anyone to work for this company.


  9. "Don't make this mistake!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Bingham Farms, MI
    Former Employee - Collections Representative in Bingham Farms, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    A job while you look for a real one or going to college. Please don't stay there pass these two reasons.

    Cons

    Raise after a year if you get one will be .5 - 10 cents! Will only make bonus if you are a suck up.
    Will start you off at 8.00 with a super high goal you will never make. No sick days and even if you show them a doctor excuse or proof of family illness will try and fire you.
    Employee Relations is never on your side so don't waste your time!

    Advice to Management

    Time to just close up shop. You treat the employees like trash and pay them so little 80% of the employees are forced to get medicaid and food stamps! Also it's wrong to make employees
    have to pay 50% of court cost/lawyer fees if NCO gets sued on an acct.


  10. Helpful (1)

    "Terrible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support I in Charlotte, NC
    Former Employee - Technical Support I in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    Got to work with Apple and learn about Apple products

    Cons

    Poor management
    Blatant age discrimination
    Blatant favortism
    Unrealistic expectations across the board

    Advice to Management

    Do not discrimanate based on age. While you think you are fooling people, when no one in management is over 25 it is obvious what is going on.


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