NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated August 8, 2017
183 reviews

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2.5
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
30 Ratings

183 Employee Reviews

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Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial full-time

    Pros

    good environment and flexible time

    Cons

    benefits and annual increase should be reveiwed

    Advice to Management

    empower people


  2. "Account Receivable Associated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Summerville, SC
    Former Employee - Customer Service Associate in Summerville, SC
    Recommends
    Positive Outlook

    I worked at NCO Financial full-time (More than 10 years)

    Pros

    Meet varieties of people. Enjoy working with computers. Very challenging job. Enjoy working with people. Great team work.

    Cons

    I would like to work with people that treat people with the same perspective. No favoritism so whatsoever. Recognize workers for what he/she has done. Team work.

    Advice to Management

    Would like for him/her to see what the employee has done and the awesome work he/she has done and. Credit the best job has done and not just notice the little things employees has done but for how he/she has done it. I see or notice they're only looking for experience people, how about give others chance and let him/her show what a person can do in actions before we can make assumptions.

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NCO Financial full-time

    Pros

    Fun atmosphere to work in. Benefits with paid vacation and 401 contributions.

    Cons

    In bound call center, so you are sitting answering calls (some disgruntled) for 8 hours a day

    Advice to Management

    Keep up the incentives for bonuses and the atmosphere fun to come to work to


  4. "It's an ok company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Agent in Saint Joseph, MO
    Former Employee - Collections Agent in Saint Joseph, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 3 years)

    Pros

    It's an ok company to work for, low pay is the worst thing about it.

    Cons

    Moved their contract from American workers to their Philippens workers I lost my job.

    Advice to Management

    Want to keep people and not have the turnover, pay them better.


  5. "collection manager/ division manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Division Manager/Collections Supervisor in Norcross, GA
    Former Employee - Division Manager/Collections Supervisor in Norcross, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Very positive work environment, great group of people. Extensive knowledge of credit claims and collections

    Cons

    I learned a lot with this group of people.. Nothing negative to states.

    Advice to Management

    Continue to strive for excellence


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Matteson, IL
    Former Employee - Customer Service Representative in Matteson, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 10 years)

    Pros

    Great Co workers great coworkers great coworkers great coworkers

    Cons

    Poor Management Nightmare unprofessional rude unfriendly

    Advice to Management

    For company your size and wonderful people you have as employees treat them right


  7. "The stress is not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Toronto, ON (Canada)
    Former Employee - Debt Collector in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good, helpful co-workers who support each other.

    Cons

    Forced to call and harass friends of people who are under debt consolidation. Over 400 phone calls a day trying to recover money that sometimes has been paid off.

    Advice to Management

    Pay more money, because the stress is not worth it.

  8. "Technical support rep for t-Mobile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NCO Financial full-time

    Pros

    Tech support via online chat

    Cons

    Management plays favorites
    Relationships among reps and supervisors are inappropriate
    Raises are a joke
    Training is inconsistent, I remember customers asking me about new products that we were never briefed on

    Advice to Management

    Promote professionalism throughout call center and monitor supervisors


  9. "Legal collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Collector in Baltimore, MD
    Former Employee - Legal Collector in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Bonus check monthly second pay of the month

    Cons

    Too many people working same accounts


  10. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Brant, ON (Canada)
    Former Employee - Debt Collector in Brant, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (Less than a year)

    Pros

    Benefits ...but you had to pay through the nose for them

    Cons

    nice staff but crappy management, terrible training

    Advice to Management

    Get management that actually cares


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