NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated July 25, 2017
181 reviews

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181 Employee Reviews

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Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "Loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at NCO Financial full-time (More than a year)

    Pros

    Good location easy commute from overland park, great hours, you get an hour lunch, friendly people to work with. Overall cool company

    Cons

    No benefits, we was laid off without notice. They tried to have half the company off for two weeks and then the other come in...just to find out our job was ending...it was a horrible experience.

    Advice to Management

    Better communication is much needed. Offer benefits to your employees. Find a better way to clock in in the morning than 1 central time clock.


  2. "Great People -Lousy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Horsham, PA
    Current Employee - Communications in Horsham, PA
    Doesn't Recommend
    No opinion of CEO

    I have been working at NCO Financial full-time (More than a year)

    Pros

    The people I worked with were for the most part thoughtful, hard working and helpful. In my position I dealt with a wide variety of employees and only twice in those interactions did I run into people that weren't helpful.

    Cons

    Management is out of touch with employees, company culture is toxic, cronyism is rampant and the pay is terrible. The benefits are also terrible -and the price has gone up consistently every year to the point of outstripping any cost of living increase in wage.

    Advice to Management

    For a company that has a corporate goal to retain top talent, stop blaming the employees for everything and lead instead of dictate. Stop chasing away top talent by working them to the point of burnout and publicly shaming them in meetings like toddlers.

  3. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Robinson, PA
    Former Employee - Anonymous Employee in Robinson, PA
    Doesn't Recommend

    I worked at NCO Financial full-time

    Pros

    Good start up job, ok pay, flexible schedules.

    Cons

    Sometimes unorganized especially trainings. Lots of young people not really worried about a career. They just see it as anothe job.


  4. "Consumer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend

    Pros

    There were not any pros.

    Cons

    Everything. It was like going to high school. You werent allowed away from your desk except during break or lunch.


  5. "manager"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at NCO Financial full-time (Less than a year)

    Pros

    Made lots of money and meet great people. Leadership values

    Cons

    closed down, compliants no money


  6. Helpful (2)

    "Collections Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Rarely any pros whatsoever at all.

    Cons

    No room for growth, high job turnover

    Advice to Management

    Please do better at all phases.


  7. "Out-dated culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial full-time

    Pros

    Salaries tend to be quite high. There is opportunity to get exposure to multiple industries. Good International presence.

    Cons

    The corporate culture was very out-dated with an almost entirely male leadership group and no diversity in age, background or race. It was not a culture of innovation.

    Advice to Management

    Management should make efforts to be more inclusive. They should broaden the diversity at the higher levels and middle management.

  8. "Level One Lacerte Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Joplin, MO
    Former Employee - Anonymous Employee in Joplin, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (Less than a year)

    Pros

    Fast-paced environment which challenges troubleshooting and customer service skills. Plenty of opportunity for advancement. Awesome training.

    Cons

    The occasional technical difficulty normally experience in a high-volume call center. Customers can tend to get impatient especially during the peak of tax season.


  9. Helpful (2)

    "Accounts Receivable Represenative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Representative in North Charleston, SC
    Former Employee - Accounts Receivable Representative in North Charleston, SC
    Doesn't Recommend
    Neutral Outlook

    Pros

    Only pro that I can think of are the coworkers

    Cons

    Management sucks
    Plays favorites
    Doesn't listen to employees
    Cheap


  10. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Member Services Representative in Las Vegas, NV
    Current Employee - Member Services Representative in Las Vegas, NV
    Recommends
    No opinion of CEO

    I have been working at NCO Financial full-time (Less than a year)

    Pros

    Very relaxed
    Nice people
    nice stepping stone

    Cons

    not that great of a pay rate
    training class should be 4 weeks not 6 weeks

    Advice to Management

    Offer raises and a better pay rate and the turnover rate would go down


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