NCO Financial Reviews | Glassdoor

NCO Financial Reviews

Updated November 9, 2017
184 reviews

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184 Employee Reviews

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Pros
  • Good to work at home in your jammies (in 7 reviews)

  • Fast-paced environment which challenges troubleshooting and customer service skills (in 6 reviews)

Cons
  • The occasional technical difficulty normally experience in a high-volume call center (in 6 reviews)

  • Poor Management, want you to work some weekends (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Dublin, OH
    Former Employee - Collections Representative in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    A place to earn a pay check. Competitive bonus structure depending on your project

    Cons

    Work environment/ Culture.
    Favoritism
    Poor dirty equipment.
    Management thinks they run a daycare.

    Worked for NCO for two years I will say this is not a career move. If they hire your keep your eye out on a respectable job. Bonus structure can be be alluring until you notice supervisors dont care who gets credit for your accounts collected on.

    Advice to Management

    Respect your employees


  2. "Great Pay. Makes up for all the nonsense"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Horsham, PA
    Former Employee - Call Center Representative in Horsham, PA

    I worked at NCO Financial (More than a year)

    Pros

    Best pay i've seen from any collection agency.

    Cons

    The pay is the only good thing about this job. Long tedious hours. Very hard to advance. Mandatory overtime and Saturdays depending on how good(or rather how bad) your team does. VERY strict on lateness. Have to be on the dialer ready to go at the start of 8am.

  3. "It takes thick skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCO Financial full-time

    Pros

    The commission checks are nice, easy work once you learn the system.

    Cons

    The customers are usually irate, the cafeteria could be cleaner.

    Advice to Management

    The manager i had should be a little more open to help those in need.


  4. "Call Center Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Developing reps to become effective employees

    Cons

    Spreading myself thin overwhelming but satisfying


  5. "mediocre"

    StarStarStarStarStar
    Former Employee - Auditor in Memphis, TN
    Former Employee - Auditor in Memphis, TN

    I worked at NCO Financial full-time (More than 3 years)

    Pros

    Very good benefit package dental and medical

    Cons

    Very bad when it comes to management

    Advice to Management

    Work better with employees


  6. "Its Different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at NCO Financial (Less than a year)

    Pros

    fast paced
    lots of bonusm opportunities

    Cons

    infraction point system
    Time off rare
    scheduled by ranking


  7. Helpful (1)

    "Le Sigh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 3 years)

    Pros

    Good to work at home in your jammies

    Cons

    Low.Low Low pay. Terrible benefits

    Advice to Management

    Treat your employees like you would like to be treated

  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at NCO Financial full-time

    Pros

    plenty of hours with the benefit of overtime

    Cons

    can be fired by word of mouth on something that is completely untrue, barring my future employment for life.

    Advice to Management

    Go in depth in accusing someone, listen to their entire side of the story, involved BOTH parties involved, provide mediation, before you FIRE and bar an employee from ever working for an of your brands again, i LOVED my job and was very good at it.


  9. "was a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Mobile, AL
    Former Employee - Call Center Representative in Mobile, AL
    Recommends
    Neutral Outlook

    I worked at NCO Financial full-time (More than a year)

    Pros

    will help you if you arent good unlike some call centers that just give you a warning that you will lose your job if you dont improve. good job

    Cons

    is a call center and has basic call center requirements some people you work with you probably wont like.


  10. "Very unorganized"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial full-time

    Pros

    The pros to this job is that it was very easy. Most customer service jobs require you having to be on the phone all day talking with customers. As an email customer service rep, you just email customers all day instead of having phone conversations. This makes the job less stressful.

    Cons

    The company was very disorganized. I have never worked for a company like this before. Training was horrible and I was confused a lot of the time.


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