NCO Financial Systems Reviews | Glassdoor

NCO Financial Systems Reviews

61 reviews

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61 Employee Reviews

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Pros
  • The work environment is very casual (in 3 reviews)

  • Consistent work, good schedules but not in all departments, Good management in early collection departments (in 2 reviews)

Cons
More Pros and Cons

  1. "Great company to work for!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Aberdeen, MD
    Former Employee - Customer Service Representative in Aberdeen, MD
    Recommends
    Positive Outlook

    I worked at NCO Financial Systems (More than 5 years)

    Pros

    I loved working for NCO.

    Cons

    Nothing that I can think of.

    Advice to Management

    None


  2. "The worse inviroment possible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Bonus were ok that's about it.

    Cons

    The worse company to work for. Bad benefits management was uneducated no college background. Worked at NCO for 16 years, just horrible experience.

    Advice to Management

    Stop he back stabbing.

  3. "Loved Being An Advocate Fof Those In Need"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eligbility Patient Specialist/Patient Advocate in Las Vegas, NV
    Former Employee - Eligbility Patient Specialist/Patient Advocate in Las Vegas, NV
    Recommends
    Positive Outlook

    Pros

    I loved working for NCO Financial EPALS in Las Vegas, NV because I loved being an advocate for those in need. As a Patient Eligibility Specialist/Patient Advocate NCO gave me the opportunity to use my skills and experience to be a service to individuals and families who needed medical service and coverage. I especially enjoyed working with my team. For 6 years I worked for NCO and wished there was room to grow within the company.

    Cons

    The only issue I had working for NCO is that it was hard to get noticed even after 6 years of being one of the top reps. In the current work environment it's tough to get recognition for promotional opportunities or just some token for a great job.

    Advice to Management

    I'd put more emphasis on positively recognizing and rewarding high performance. You have outstanding people working for NCO.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends

    Pros

    Great company to work for Flexible managment. Hectic at times usually at month end. Would recommend to friends and family great place to learn and grow

    Cons

    No real cons to mention


  5. "An sub-par experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Administrator in Getzville, NY
    Former Employee - Payroll Administrator in Getzville, NY
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pleasant co-workers, learning opportunities, clean environment

    Cons

    Management concern for employees minimal, micro-managing


  6. "Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector II in Concord, NC
    Former Employee - Collector II in Concord, NC
    Recommends
    Negative Outlook

    I worked at NCO Financial Systems (More than 5 years)

    Pros

    Pay is hrly plus bonus. money is easy to make depending on the type of debt you are collecting on.

    Cons

    benefits were not great.

    Advice to Management

    Mgmt was okay.


  7. "Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Pittsburgh, PA
    Former Employee - Collector in Pittsburgh, PA
    Recommends

    I worked at NCO Financial Systems part-time (More than a year)

    Pros

    Very flexible and easy going

    Cons

    Lots of he said she said things

  8. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Seattle, WA
    Former Employee - Collector in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good commission every month if you hit your goal.

    Cons

    Unrealistic expectations when it comes to calling consumers. You had to say everything correctly, Too easy to make one little mistake and get written up for it. Very stressful. Good money, but always feel like your job is on the liine every day.

    Advice to Management

    Don't take your problems at home out on everyone. We don't want to hear about them. Just do your own job and leave us alone.


  9. "Management was awful, little chance of moving up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial Systems full-time (More than 3 years)

    Pros

    The people you work with and even the supervisors are all great people.

    Cons

    Constantly being yelled at and threatened by customers, managers having one department doing another department's work. Almost zero chance for promotion.

    Advice to Management

    When your client is paying you to have representatives on their account and only their account, having them do paperwork and making phone calls for another client is inappropriate and unprofessional.


  10. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Recommends
    Neutral Outlook

    Pros

    Dynamic company with the drive to grow.

    Cons

    Founders sold to private equity firm.


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