NCO Reviews | Glassdoor

NCO Reviews

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Found 117 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
31%
Recommend to a Friend
38%
Approve of CEO
7 Ratings
Pros
  • "you'll be paid fairly,complete benefits,we also have free meal per shift what else can u ask for to give them a nice performance(in 3 reviews)

  • "The only pro was meeting new people(in 3 reviews)

Cons
  • "Asking for help from colleagues or upper management is seen as weakness(in 6 reviews)

  • "(in 2 reviews)

More Pros and Cons
  1. "Customer service"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Recommends
    Positive Outlook

    I worked at NCO full-time for more than 2 years

    Pros

    Work at home positions are available

    Cons

    Contracts end alot there is a lot of changes

    Advice to Management

    No advice maybe at home training for work from home agents

  2. "Full time woker"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook

      I worked at NCO full-time

      Pros

      Best manager I ever worked for

      Cons

      The division was sold and everyone left

    • "Collections Rep"

      StarStarStarStarStar
      • Culture & Values
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at NCO

      Pros

      Good friendships were made. Alot of incentives. Made good money for that time.

      Cons

      Not professional at all. Upper management picked favorites. Too cliquey

    • "Manager"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Neutral Outlook

      I worked at NCO full-time

      Pros

      Enjoyed co-workers, pay for performance

      Cons

      Not a lot of collaboration

    • "CustomerService"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook

      I worked at NCO full-time

      Pros

      Flex schedule, overtime, location, spr

      Cons

      Pay, senior leadership, micro managing, employee engagement

      Advice to Management

      Listen to your employees, a revolving door = lack of employee engagement!

    • "IT'S A DISASTER"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend

      I worked at NCO full-time

      Pros

      I suppose the fact that you're working with tech like the iPhone and XBox are cool, as are most of the co workers.

      Cons

      They don't properly prepare you to do your job. We had to help people with iPhones, but they didn't so much as give us an iPhone to use to become familiar with. The worst part of the place is the general manager.  He's a creepy jerk who leers at women instead of doing his job. I was consistently one of the top three CSRs at that company. Customers continuously praised me for helping them. But some girl lied and...

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      Advice to Management

      I think it should be obvious. Get rid of the GM. Give people better training, of course. But get rid of him.

    • "Don't, just don't."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Regional Manager 
      Doesn't Recommend
      Negative Outlook

      I worked at NCO full-time for more than 4 years

      Pros

      The only pro was meeting new people

      Cons

      This place was a joke. Management was never to be seen. Our so called bonuses were never given out. Bumped to supervisor position because ours quit one day. Than when I truly had an emergency that my house had been broken into I can't leave without being written up. Seriously! Here I have the police on my phone telling me my house was broken into and you're going to write me up for leaving. Not paid enoughand...

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      Advice to Management

      Be present.

    • "Sammy"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends

      I worked at NCO full-time

      Pros

      Fun place to work - fast pace- good Money

      Cons

      some late night Saturday Shifts

    • "No career path"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 
        Neutral Outlook

        I worked at NCO full-time for more than 6 years

        Pros

        Many great people to work with. Everyone pulls their weight

        Cons

        No drive to create career paths for talented people, so they stagnate in one role.

        Advice to Management

        You are going to lose good people if they don't see where they can go within the company

      • "Former Employee"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Human Resources in Horsham, PA

        I worked at NCO for more than 9 years

        Pros

        great people, upward mobility, reactionary

        Cons

        skimpy benefits, long hours, high expectations for work load

        Advice to Management

        be the industry leader in pay and you will get employee engagement

      Found 117 reviews