NCO Reviews | Glassdoor

NCO Reviews

Updated December 14, 2017
107 reviews

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2.8
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8 Ratings

107 Employee Reviews

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Pros
  • Work at home positions are available (in 5 reviews)

  • great people, upward mobility, reactionary (in 5 reviews)

Cons
  • We were all laid off, the company moved all Call Center jobs to the Philippines (in 5 reviews)

  • Long hours and no reimbursement (in 2 reviews)

More Pros and Cons

  1. "Sales, retention,customer care, technical assistance etc."

    StarStarStarStarStar
    Former Employee - Call Center Agent in Guatemala City (Guatemala)
    Former Employee - Call Center Agent in Guatemala City (Guatemala)

    I worked at NCO full-time (More than 5 years)

    Pros

    I'm a person that likes challenge and commitment so must places that I have work at has that particular expectecion .

    Cons

    They have the problem of not keeping the bonus or the gols to let us the Workin part of the company make a stable check. Nothing worse that not been able to have a steady payroll.

    Advice to Management

    I have work with all types of people at different levels of all tipe. My first job was a truck driver then I work at a assembly factory for microchis my life changed we I went to work for a construction company were after a few years I became my own boss. Unfortunately my company went brock on the 2008 depression and I opened a auto shop that still up and running but is no longer my shop is my son's. So for the past 6 year's I have work on call center.


  2. "Don't, just don't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager
    Former Employee - Regional Manager
    Doesn't Recommend
    Negative Outlook

    I worked at NCO full-time (More than 3 years)

    Pros

    The only pro was meeting new people

    Cons

    This place was a joke.
    Management was never to be seen.
    Our so called bonuses were never given out.
    Bumped to supervisor position because ours quit one day.
    Than when I truly had an emergency that my house had been broken into I can't leave without being written up.
    Seriously!
    Here I have the police on my phone telling me my house was broken into and you're going to write me up for leaving.

    Not paid enoughand training was a joke.

    Advice to Management

    Be present.

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Recommends
    Positive Outlook

    I worked at NCO full-time (More than a year)

    Pros

    Work at home positions are available

    Cons

    Contracts end alot there is a lot of changes

    Advice to Management

    No advice maybe at home training for work from home agents


  4. "No career path"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at NCO full-time (More than 5 years)

    Pros

    Many great people to work with. Everyone pulls their weight

    Cons

    No drive to create career paths for talented people, so they stagnate in one role.

    Advice to Management

    You are going to lose good people if they don't see where they can go within the company


  5. "Sammy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at NCO full-time

    Pros

    Fun place to work - fast pace- good Money

    Cons

    some late night Saturday Shifts


  6. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Horsham, PA
    Former Employee - Human Resources in Horsham, PA

    I worked at NCO (More than 8 years)

    Pros

    great people, upward mobility, reactionary

    Cons

    skimpy benefits, long hours, high expectations for work load

    Advice to Management

    be the industry leader in pay and you will get employee engagement


  7. "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Surrey, BC (Canada)
    Former Employee - Anonymous Employee in Surrey, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCO full-time (More than 3 years)

    Pros

    The company had many departments. Each department was independent. Several supervisors in each group. Normally the supervisors were friendly.

    Cons

    It operated 24x7 and it was tough to do the graveyard. The pay was low. No promotion opportunities.

    Advice to Management

    Management should resign and change to the young people.

  8. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO (Less than a year)

    Pros

    Employment benefits are very good.

    Cons

    Vacation is given after you hit 1 year. Lots of poor new hires. Salary is too low.

    Advice to Management

    Better new hires. Increase salary. More company growth.


  9. "Good experience"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time

    Pros

    Fantastic atmosphere for someone who like to work with people of different backgrounds.

    Cons

    The pay is not so great compared to others companies. The car parking is already is full before 8am

    Advice to Management

    A solution for the parking would be great. Also it will bel great to send feedbacks to these people who failed they interviews.


  10. "Good BPO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at NCO full-time

    Pros

    Work place and people were great.
    You get to have free meals also.
    And they take care of their employees

    Cons

    Low salary compared to other BPOs.
    Low yearly increase.
    Work schedule changes every month.


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