NCO Reviews | Glassdoor

NCO Reviews

Updated May 21, 2017
102 reviews

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Full-time Part-time

2.7
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8 Ratings

102 Employee Reviews

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Pros
  • Odds are you will work with people at your level who are friendly and relatable (in 2 reviews)

  • I really enjoyed working with this company until the layoff (in 2 reviews)

Cons
  • We were all laid off, the company moved all Call Center jobs to the Philippines (in 5 reviews)

  • almost impossible to get promoted unless some one else in a position is fired or quits (in 2 reviews)

More Pros and Cons

  1. "Former Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Horsham, PA
    Former Employee - Human Resources in Horsham, PA

    I worked at NCO (More than 8 years)

    Pros

    great people, upward mobility, reactionary

    Cons

    skimpy benefits, long hours, high expectations for work load

    Advice to Management

    be the industry leader in pay and you will get employee engagement


  2. "Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Surrey, BC (Canada)
    Former Employee - Anonymous Employee in Surrey, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCO full-time (More than 3 years)

    Pros

    The company had many departments. Each department was independent. Several supervisors in each group. Normally the supervisors were friendly.

    Cons

    It operated 24x7 and it was tough to do the graveyard. The pay was low. No promotion opportunities.

    Advice to Management

    Management should resign and change to the young people.


  3. "Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO (Less than a year)

    Pros

    Employment benefits are very good.

    Cons

    Vacation is given after you hit 1 year. Lots of poor new hires. Salary is too low.

    Advice to Management

    Better new hires. Increase salary. More company growth.


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  5. "Good experience"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time

    Pros

    Fantastic atmosphere for someone who like to work with people of different backgrounds.

    Cons

    The pay is not so great compared to others companies. The car parking is already is full before 8am

    Advice to Management

    A solution for the parking would be great. Also it will bel great to send feedbacks to these people who failed they interviews.


  6. "Good BPO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at NCO full-time

    Pros

    Work place and people were great.
    You get to have free meals also.
    And they take care of their employees

    Cons

    Low salary compared to other BPOs.
    Low yearly increase.
    Work schedule changes every month.


  7. "Positive Work Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO (Less than a year)

    Pros

    Worked as an intern. Felt like a family. Everybody was very caring and helping out while doing first steps in the company and in a career path.

    Cons

    Not that I can remember.


  8. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I worked at NCO full-time

    Pros

    Good work environment and good management team

    Cons

    Salary is minimum wage which is 11.75

    Advice to Management

    Salary should be more per hour


  9. "It was a positive experience working in the office before we went home to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Richardson, TX
    Former Employee - Collector in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCO full-time (More than 5 years)

    Pros

    The bonuses and the work relation. It was like a family. I felt like management cared about you as a person.

    Cons

    We was forced to work from home if we wanted to keep our job. The family atmosphere ended and you was just a body.


  10. "Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Great training, great environment, great peers.

    Cons

    none whatsoever. Everyone is helpful and supportive.


  11. "Call Center Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Joseph, MO
    Former Employee - Customer Service Representative in Saint Joseph, MO
    Doesn't Recommend
    Negative Outlook

    I worked at NCO full-time (More than 3 years)

    Pros

    My coworkers were great. Management at NCO was good. They really listened and offered assistance when needed.

    Cons

    The company we contracted with was the problem. They changed the rules at the drop of a hat. We were left to explain to customers the new rules. Customers got very angry and took it out on the CSRs. We were all laid off, the company moved all Call Center jobs to the Philippines.

    Advice to Management

    Don't let the client destroy the relationship between management and call center employees. The client was wrong to do what they did and everyone lost their jobs because of it.


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