NCPHS Reviews | Glassdoor

NCPHS Reviews

Updated October 26, 2017
15 reviews

Filter

Filter

Full-timePart-time

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
NCPHS CEO David Berg
David Berg
9 Ratings

15 Employee Reviews

Sort: PopularRatingDate

  1. Helpful (2)

    "A great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at NCPHS full-time (More than 10 years)

    Pros

    NCPHS has wonderful mission and serves a wide variety of seniors -- from the very poor to the well-heeled. NCPHS is well-known and well-respected in the senior services industry.

    The fiscal management of this company is superb. In 2008-2009, NCPHS weathered the economic crash relatively unscathed because of excellent financial management and savvy cost-cutting. There were no layoffs during that rough period, which is impressive. This is a very solid company doing great work. NCPHS has been around for nearly 60 years and I'm sure they'll be around for decades to come. I recommend working here.

    Cons

    Historically has been VERY slow to change/get current with the times, although that has been changing for the better over the past year or so. Management has recently implemented a work from home policy and is constantly improving IT and bringing systems up to date.

    Communication is an issue - and it has been for years. However, recently management has been making efforts to improve communication and be better about informing employees about plans for the company.

    Advice to Management

    Keep on the trajectory that you're on -- I appreciated the efforts in improving morale and the physical workplace and I have no doubt that management cares and wants to do the right things for the company and its employees.

    When a new position opens, give more consideration to qualified people in house who want the job; give employees a chance to grow. I know outside candidates can be attractive because they're "new and fresh," but often employees are a better fit than outside candidates because employees already know how NCPHS works. There seems to be a tendency to pass over employees for management-level positions. Give people an opportunity to grow whenever possible and they will be more inclined to stay.


  2. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCPHS full-time

    Pros

    Overall, NCPHS is a good organization with hard working folks at its communities. Resident satisfaction is relatively high and the organization offers great benefits and work-life balance to its employees. People in senior management are good listeners for the most part.

    Cons

    Senior management severely lacks diversity. People of ethnic origins and young ages often get overlooked in advancement opportunities and pay raises. Senior management can be very traditional and mundane with ideas and hirings/promotions. Outside consultants often have much larger influence in decision making than internal directors, which could indicate lack of confidence in themselves. The home office could improve communication and grow some patience with its communities but everyone here seems to be good-hearted and striving for excellence in their own ways.

    Advice to Management

    There's a lot of potential here. Have faith in your own people and success will follow.

  3. "NCPHS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCPHS full-time

    Pros

    Great benefits. Great IT Department. Staff is very friendly. Management usually bends over Backwards (to the extent they can) to accommodate employee needs.

    Cons

    Going through some growing pains. Communication is not good.Too often, knowledge of how something works should be shared, too often, it isn't and then people try to improvise. Middle management is stuck between senior management and front line employees.

    Advice to Management

    Need to cross train employees, too many employees are the only individuals who can do certain things.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCPHS full-time (More than 10 years)

    Pros

    In the communities, there is a sense of teamwork and common goal of serving the senior population with respect and dignity. Home Office management does a good job of supporting the communities. David Berg is a man of integrity and honor.

    Cons

    Home Office employees didn't get annual increases for a few years and can't participate in many offerings held out to other employees. No economic increases, no Holiday bonus, post-tax medical insurance deductions half the year, etc. We stay loyal to the company because we love it, but it's hard turning down much more lucrative offers elsewhere.

    Advice to Management

    At the Home Office level: Modernize your business functions. Don't place so many projects on the communities at one time - prioritize them so as to not overwhelm an already maxed out staff. Don't expect things to change so rapidly and make performance evaluations contingent upon unrealistic goals. Don't allow the residents to run the company.
    Communities: All them to run the day-to-day operations as they know how. Trust your middle management and line staff in the communities. Reward them when they surpass expectations or even weather a difficult year.


  5. "IT Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Specialist in San Francisco, CA
    Former Employee - IT Support Specialist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCPHS (More than 3 years)

    Pros

    Dynamic IT environment. Nice people.

    Cons

    Policies, procedures, and business processes need to formalized.


  6. "Good Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Generally great staff to work with and a meaningful mission, vision and goals for the organization.

    Cons

    Can't think of any serious cons that need to be highlighted.

    Advice to Management

    Continue to provide support to staff. Improve benefits and pay whenever possible.


  7. Helpful (1)

    "Food Service Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people were great to work around. Everyone was a team.

    Cons

    A lot of people called in sick, so sometimes we were short of workers. This is a retirement community, so its best for workers to not come in even if they are the slightest ill.

  8. Helpful (3)

    "A few good things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great work/life balance. Everyone checks out at 5PM with no expectations of working later. Slow moving, low pressure environment. A few nice people here and there and occasionally even a smart, nice person. Pay is ok with retirement plan if they deem you worthy and hire you full time. If you are of average intelligence, have little ambition, are talented at sucking up, and want to just put in your time and leave, this actually isn't a bad place to be - and I'm not being sarcastic when I say that.

    Cons

    Moral has been extremely low for years. Lot's of turnover. Management says they want change but barely pays lip service to it. Toxic backstabbing environment with under-educated, immature people. Communication and working relationships between management and employees actively discouraged. Old organization taking care of old people with old managers at the helm.

    Advice to Management

    I would normally suggest hiring professional help, but I hear you've already done that and then ignored their advice. Instead, just do what you are doing. You've created a poor to mediocre place to work, but it's a stable sustainable one. If that's what you're aiming for, carry on.


  9. Helpful (8)

    "HR Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NCPHS part-time (More than a year)

    Pros

    GREAT co-workers. Smart, dedicated people who were fun to work with and team players. A good salary and flexible schedule until the company lost money when the recession hit.

    Cons

    Saw someone in my department fired for "insubordination," a rather draconian punishment for saying, in essence, that the emperor had no clothes. Also, participated in "union avoidance training." I consider this a moral failing.


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Rafael, CA
    Former Employee - Anonymous Employee in San Rafael, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCPHS (More than a year)

    Pros

    Awesome co-workers, friendly work environment. Management is great. Very nice residents living there. All around great experience.

    Cons

    Can be a little stressful with resident demands, that can't always be done. Other than that, no real cons here.


Showing 15 of 15 reviews
Reset Filters