NCQA Reviews | Glassdoor

NCQA Reviews

Updated October 17, 2017
48 reviews

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3.6
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Margaret E. O'Kane
22 Ratings

48 Employee Reviews

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  1. Helpful (1)

    "Raising corporate and foundation dollars for projects. Wish I had the chance to grow the program. I regret leaving!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Corporate and Foundation Relations in Washington, DC
    Former Employee - Director of Corporate and Foundation Relations in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCQA full-time (More than 5 years)

    Pros

    Open to new ideas if you provide the right approach.

    Cons

    Some projects can be very tedious to get off the ground, but I'm a pusher! :)

    Advice to Management

    Keep working and adding employees from new hires to advance executives that aren't too entrenched in particular health care groups that they don't see potential in outsiders as strong allies given a little education.

    NCQA Response

    May 1, 2017 – Human Resources

    Thank you for the encouraging feedback and suggestion. It is good to know that NCQA's alumni can report a positive experience with the organization.


  2. "Please beware - NOT a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bright, hard working and passionate colleagues
    Decent benefits

    Cons

    Toxic and high-stress environment, impossible demands of perfection, non-existent work-life balance, clear favorites who benefit from advancement and promotion, countless inequities between gender, race, etc, lack of leadership diversity and overall inclusion.

    I was so happy to leave NCQA and didn't plan on leaving any kind of review but these recent influx of positive reviews are suspicious at best and the responses from HR are laughable ( I doubt they even believe these statements).

    I witnessed horrible treatment of employees from the President, leadership team, down to line managers go unchecked, even after complaints. I personally witnessed the CFO make a blatantly racist and discriminatory comment and no one blinked.
    I have friends who still work there who tell me they cannot wait to leave.

    Advice to Management

    I have nothing personal against NCQA and have made lifelong friends from my brief time there but I think it's important for prospective employees to know the truth about the kind of work environment they're getting into.

  3. "I love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Washington, DC
    Current Employee - Senior Network Engineer in Washington, DC
    Recommends
    Positive Outlook

    I have been working at NCQA full-time (More than 3 years)

    Pros

    Having a working team is the key to success. It's the first place I worked that both the team and the manager get along very well and everybody does it's part to making it a successful department. Really enjoy the company events and the overall positive atmosphere.

    Cons

    The cubicles need to go ;-)

    NCQA Response

    Sep 29, 2016 – Human Resources

    I completely agree: a great team makes a tremendous difference. Thank you for letting us know what you appreciate in our organization and for the comment about cubicles. We will definitely take it... More


  4. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is flexible and supportive, there is opportunity for all levels. There is a spirit of collaboration and the leadership cares about the mission and its people.

    Cons

    The workload is steep, its challenging to hire resources when growth is constant. There are some inequities across departments.

    NCQA Response

    Sep 16, 2016 – Human Resources

    Thank you for your comments! We do strive for flexibility and a supportive culture. I am happy to know you see that in practice. Regarding inequities, that is definitely something we do not want. We... More


  5. "Health Care Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to start and get experience, hard working staff

    Cons

    Sharp learning curve, upper management on too many projects

    NCQA Response

    Sep 12, 2016 – Human Resources

    NCQA allows many opportunities for people entering the health care world to learn about the system, and most of all, about how quality of health care can be improved. Through accreditation and... More


  6. "I Like It Enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great flexibility for a nice work/life balance.

    Cons

    Difficult to move and grow without "degree".

    NCQA Response

    Sep 26, 2016 – Human Resources

    Thank you for your comments. For several years now, NCQA employees have clearly expressed how much they value our flexibility and benefits. When it comes to career growth, people with degrees and... More


  7. "Well led organization with positive impact in health care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Meaningful work that allows for real positive impact in the quality of health care
    Excellent reputation within the industry. Peggy O'Kane, the President, was just named to Modern Healthcare’s 100 Most Influential People in Healthcare for 2016. This is Peggy’s 11th year on the list
    Leadership Team is great to work with: highly competent, committed and aproachable
    Sincere commitment to making the organization a great place to work with noticeable progress over the years
    Openness to promoting and hiring from the inside

    Cons

    A focus on completing tasks can often take precedence over communicating regularly with team members
    Middle managers not always understand the importance of coaching and developing their teams

    Advice to Management

    Spend time every day with your teams encouraging, giving feedback, recognizing, coaching them and addressing concerns they may have. It pays off.

    NCQA Response

    Sep 26, 2016 – Human Resources

    Thank you for your comments. We appreciate the insight and recommendations. Our newly launched training program for first time managers has a strong focus on the communication skills managers need... More

  8. "Mission-oriented, influential, learning organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Pros

    NCQA develops and manages a portfolio of accreditation/recognition programs, educational initiatives, and grants/contracts. For folks seeking to get into the health care quality improvement area, this means that there are plenty of excellent opportunities to learn/grow and contribute. NCQA tries hard to be a Great Place to Work and generally does a very good job of it. Challenging work; smart people; good benefits; supportive environment with enough social/morale activities to demonstrate appreciation and the value of non-work activities.

    Cons

    The pace can be challenging; NCQA tries to prioritize activities and align appropriate resources but as a non-profit, that doesn't always work out; management training is improving as a result of internal surveys (and external reviews) highlighting this as a deficit.

    Advice to Management

    Stay on task; prioritize activities and commit appropriate resources; continue efforts to improve management training.

    NCQA Response

    Aug 12, 2016 – Human Resources

    Thank you very much for your review! Prioritizing, staying focused and skilling up are certainly on the top of our list.


  9. Helpful (4)

    "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    Pros

    Organization had an excellent mission and interesting work.

    Cons

    The pace in certain departments was extremely challenging. Senior management was constantly seeking new opportunities with respect to grants, research, and projects, which is a good thing. However, trying to apportion new and additional work across an already over-taxed staff was frustrating and challenging. Reviewing the organization's annual workplace survey was also an interesting experience: the closer staff was to the executive, the more disaffected they seemed to be.

    Advice to Management

    The tenor of an organization starts at the top.

    NCQA Response

    Aug 12, 2016 – Human Resources

    There is much to improve in health care and we have a tremendous sense of urgency. We have just added five new positions to our grants, research and consulting project teams to make sure we can... More


  10. "Great people, great mission, enaging work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCQA full-time (More than a year)

    Pros

    - excellent management communication that flows down to staff
    - great work/life balance
    - competitive salary and benefits
    - employees genuinely care about the work and company mission

    Cons

    - long termed staff reluctant to change
    - reluctance to assess performance of long termed staff
    - some managers lack management experience and necessary training

    Advice to Management

    Ensure consistency in policy application and inter-rater reliability in performance management and promotion process.

    NCQA Response

    Jul 13, 2016 – Human Resources

    Thank you for your comments. It's good to know what you appreciate in our organization. Regarding how experienced our managers are, we are actually proud of being able to give people the opportunity... More


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