NCQA Reviews | Glassdoor

NCQA Reviews

Updated September 29, 2016
46 reviews

Filter

Filter

Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Margaret E. O'Kane
20 Ratings

46 Employee Reviews

Sort: Popular Rating Date

  1. "I love working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Washington, DC
    Current Employee - Senior Network Engineer in Washington, DC
    Recommends
    Positive Outlook

    I have been working at NCQA full-time (More than 3 years)

    Pros

    Having a working team is the key to success. It's the first place I worked that both the team and the manager get along very well and everybody does it's part to making it a successful department. Really enjoy the company events and the overall positive atmosphere.

    Cons

    The cubicles need to go ;-)

    NCQA Response

    Sep 29, 2016 – Human Resources

    I completely agree: a great team makes a tremendous difference. Thank you for letting us know what you appreciate in our organization and for the comment about cubicles. We will definitely take it ... More


  2. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is flexible and supportive, there is opportunity for all levels. There is a spirit of collaboration and the leadership cares about the mission and its people.

    Cons

    The workload is steep, its challenging to hire resources when growth is constant. There are some inequities across departments.

    NCQA Response

    Sep 16, 2016 – Human Resources

    Thank you for your comments! We do strive for flexibility and a supportive culture. I am happy to know you see that in practice. Regarding inequities, that is definitely something we do not want. We ... More


  3. "Health Care Analyst"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to start and get experience, hard working staff

    Cons

    Sharp learning curve, upper management on too many projects

    NCQA Response

    Sep 12, 2016 – Human Resources

    NCQA allows many opportunities for people entering the health care world to learn about the system, and most of all, about how quality of health care can be improved. Through accreditation and ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "I Like It Enough"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great flexibility for a nice work/life balance.

    Cons

    Difficult to move and grow without "degree".

    NCQA Response

    Sep 26, 2016 – Human Resources

    Thank you for your comments. For several years now, NCQA employees have clearly expressed how much they value our flexibility and benefits. When it comes to career growth, people with degrees and ... More


  6. "Well led organization with positive impact in health care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Meaningful work that allows for real positive impact in the quality of health care
    Excellent reputation within the industry. Peggy O'Kane, the President, was just named to Modern Healthcare’s 100 Most Influential People in Healthcare for 2016. This is Peggy’s 11th year on the list
    Leadership Team is great to work with: highly competent, committed and aproachable
    Sincere commitment to making the organization a great place to work with noticeable progress over the years
    Openness to promoting and hiring from the inside

    Cons

    A focus on completing tasks can often take precedence over communicating regularly with team members
    Middle managers not always understand the importance of coaching and developing their teams

    Advice to Management

    Spend time every day with your teams encouraging, giving feedback, recognizing, coaching them and addressing concerns they may have. It pays off.

    NCQA Response

    Sep 26, 2016 – Human Resources

    Thank you for your comments. We appreciate the insight and recommendations. Our newly launched training program for first time managers has a strong focus on the communication skills managers need ... More


  7. "Mission-oriented, influential, learning organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Pros

    NCQA develops and manages a portfolio of accreditation/recognition programs, educational initiatives, and grants/contracts. For folks seeking to get into the health care quality improvement area, this means that there are plenty of excellent opportunities to learn/grow and contribute. NCQA tries hard to be a Great Place to Work and generally does a very good job of it. Challenging work; smart people; good benefits; supportive environment with enough social/morale activities to demonstrate appreciation and the value of non-work activities.

    Cons

    The pace can be challenging; NCQA tries to prioritize activities and align appropriate resources but as a non-profit, that doesn't always work out; management training is improving as a result of internal surveys (and external reviews) highlighting this as a deficit.

    Advice to Management

    Stay on task; prioritize activities and commit appropriate resources; continue efforts to improve management training.

    NCQA Response

    Aug 12, 2016 – Human Resources

    Thank you very much for your review! Prioritizing, staying focused and skilling up are certainly on the top of our list.


  8. Helpful (2)

    "Review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    Pros

    Organization had an excellent mission and interesting work.

    Cons

    The pace in certain departments was extremely challenging. Senior management was constantly seeking new opportunities with respect to grants, research, and projects, which is a good thing. However, trying to apportion new and additional work across an already over-taxed staff was frustrating and challenging. Reviewing the organization's annual workplace survey was also an interesting experience: the closer staff was to the executive, the more disaffected they seemed to be.

    Advice to Management

    The tenor of an organization starts at the top.

    NCQA Response

    Aug 12, 2016 – Human Resources

    There is much to improve in health care and we have a tremendous sense of urgency. We have just added five new positions to our grants, research and consulting project teams to make sure we can ... More


  9. "Great people, great mission, enaging work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCQA full-time (More than a year)

    Pros

    - excellent management communication that flows down to staff
    - great work/life balance
    - competitive salary and benefits
    - employees genuinely care about the work and company mission

    Cons

    - long termed staff reluctant to change
    - reluctance to assess performance of long termed staff
    - some managers lack management experience and necessary training

    Advice to Management

    Ensure consistency in policy application and inter-rater reliability in performance management and promotion process.

    NCQA Response

    Jul 13, 2016 – Human Resources

    Thank you for your comments. It's good to know what you appreciate in our organization. Regarding how experienced our managers are, we are actually proud of being able to give people the opportunity ... More


  10. "Inspiring place to learn and work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, excellent mission, well positioned for future despite uncertainty in health care industry. New HR leader is terrific and helping leadership pivot the talent development program as well as management training.

    Cons

    Always more to do than resources to do it. Leadership is working hard to prioritize but it's tough to do given the uncertainty.

    NCQA Response

    Jun 13, 2016 – Senior Recruiter

    Thank you for your encouraging words!


  11. Helpful (3)

    "Mixed experience but mostly bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Washington, DC
    Current Employee - Program Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1. Driven coworkers who care about the mission
    2. High standards of work
    3. Flexible scheduling options and telework
    4. Metro accessible
    5. Great benefits at one point

    Cons

    Overall, I felt like I got the bait and switch. My Interview process and HR orientation was great and made me really excited about working here... And then as soon as I started working, everything has gone down hill and quickly ever since.

    1. Many people are treated unfairly
    2. Horrible management experience. I consider myself to be a very well-adjusted person and I was brought to tears by some of the communication I received from my manager.
    3. No work life balance; my team on average works 50-60 hours a week with no recognition as it was considered the norm
    4. Leadership team is condescending and out of touch
    5. So many promises made but nothing ever changes
    6. Work "fun" events are only tailored to certain people and feel really forced.

    Advice to Management

    Training for leadership team
    Look at current policies and practice - insert real ethics into how they are applied focusing on gender and racial equality
    Hold managers accountable
    Properly staff projects

    NCQA Response

    Jul 13, 2016 – Human Resources

    This comment makes broad generalizations and is unfair to all the people who make NCQA their professional home and strive to do their best. It is also unsupported by data. In the 2016 results of our ... More



Showing 46 of 47 reviews
Reset Filters