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NCQA Reviews

12 reviews

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Margaret E. O'Kane
5 Ratings

12 Employee Reviews

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  1. Helpful (4)

    "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    Pros

    Organization had an excellent mission and interesting work.

    Cons

    The pace in certain departments was extremely challenging. Senior management was constantly seeking new opportunities with respect to grants, research, and projects, which is a good thing. However, trying to apportion new and additional work across an already over-taxed staff was frustrating and challenging. Reviewing the organization's annual workplace survey was also an interesting experience: the closer staff was to the executive, the more disaffected they seemed to be.

    Advice to Management

    The tenor of an organization starts at the top.

    NCQA Response

    Aug 12, 2016 – Human Resources

    There is much to improve in health care and we have a tremendous sense of urgency. We have just added five new positions to our grants, research and consulting project teams to make sure we can... More


  2. Helpful (4)

    "Not so much a Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Washington, DC
    Former Employee - Coordinator in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCQA full-time (More than a year)

    Pros

    Flexible scheduling and telework are available but only for certain positions and departments. Some of the social events are nicely done.

    Cons

    Not as transparent as they claim to be. And an open door policy doesn't apply to all leadership and management which is disappointing.

    Advice to Management

    Make the leadership team more diverse. There have been unfair practices going on and that is probably because some groups are underrepresented.

  3. Helpful (5)

    "Reflect"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend

    Pros

    NCQA is a vibrant place to work, the people are energetic and diverse, and the company is trying to use creative ways to encourage work/life balance such as offering very progressive flex schedules and telecommuting arrangements. The office is also well located and is a physically comfortable place to work.

    Cons

    It is not evident that any real thought is put into comprehensive and company-wide project management therefore 55 to 65 hour work weeks are the norm at NCQA and anything less puts you behind on your unending and crushing workload. Sadly, falling behind inspires nothing but contempt from management, who themselves are clocking in their 80th hour for the week.

    Unfortunately all the posters depicting the virtues of respect, trust, and flexibility accomplish absolutely nothing other than to rub salt in the wounds of passersby, from certain departments, who are retreating to their desk after their third beating of the day. I'm from one of those departments, but to be fair, my direct supervisor usually acknowledges good work and constructively responds to less than stellar performance, even when their manager treats them like garbage.

    Aside from workload issues, interactions with upper management in some departments can be downright ugly. They all have their own agendas and their own opinions on everything from the interpretation of company policy to the exact order of presentation slides. Most people are allocated to several high-profile projects which involve multiple members of upper management, so a lot of their time is spent appeasing multiple opinions to get work done.

    Advice to Management

    Take project management seriously and either take the happy posters down or actually enforce the values they reflect. Also learn to embrace positive reinforcement. Provide a consistent message.


  4. Helpful (1)

    "Stable Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    Pros

    Dedicated employees, job stability, extra curricular activities, annual incentive program, opportunity to travel all around the country, good health insurance and educational assistance benefits..

    Cons

    Always under staffed, high stress, high pressure, low salaries for non leadership team, high turnover, lack oft recognition and positive reinforcement, meager pay raises, no raises in the last year. You can't tell that this is a not for profit company because of huge emphasis on increasing revenues by any means necessary. Ethical concerns about excepting money from "sponsors" who undergo accreditation and certification surveys. Long hours, poor boundaries inability to really take time off due to workloads and expectations.

    Advice to Management

    More transparency with regard too leadership team salaries, need to have more resources, make an effort to make salaries at least somewhat close to similar private industry jobs and take into account the cost of living in the Washington DC area.


  5. Helpful (6)

    "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Flexibility
    -Interesting work
    -Growth opportunities

    Cons

    -No formal training
    -Unrealistic expectations
    -Legacy staff in management roles are weighing down the company


  6. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at NCQA full-time

    Pros

    work from home benefit is nice

    Cons

    lack of talent development, no career advancement

    Advice to Management

    needs to come up with a process to access talent and make promotions fair not based in favoritism.


  7. Helpful (11)

    "Rush To Judgement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCQA full-time (More than 5 years)

    Pros

    The organization is a great place to work however NCQA is in a rapid downward spin at its current trajectory it will not be a recommended place to work.

    Cons

    The most troubling issue is the organization removed an executive who was beloved by his team and the organization as a whole. Now the facts are starting to come out, A definite rush to judgement, and now that the individual who filed the complaint and started this whole situation has left the organization and now she has been open and vocal on how she set him up, lied, fabricated text messages and emails. This is only important because when James left the organization started this downward tail spin and it continues to this day. The moral is at its lowest in my time here. Its sad to see such a great organization move so quickly in the wrong direction.

    Advice to Management

    Be smart, swallow your pride, admit a rush to judgement and try and hire James back (if he will return) lets get the organization soaring again, I do not see a path forward without him. Peggy the ball is in your court, we all love you but I speak for a large portion of the staff the way you handled the exit of James has caused us to loose confidence in your leadership.

  8. Helpful (4)

    "Pretty awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great mission and many good products.

    Cons

    Operates like for profit, with sky high executive compensation. Understaffed. Employees are asked to wear a lot of hats, which is not always appropriate. Some functions missing, lots of unprofessional and unsuited people. Favoritism is a big issue.

    Advice to Management

    Hire someone from the outside to help you reorganize the company and hire proper staff.


  9. Helpful (4)

    "Workplace satisfaction is not universal among the different departments."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at NCQA full-time

    Pros

    NCQA hires very bright and hard working people. Staff members bring a great deal of passion to their work, and they are eager to succeed.

    The company allows for flexible work schedules and the insurance is great.

    Cons

    Some supervisors are excellent subject matter experts and provide technical guidance to projects. That said, some of these supervisors do not have time to mentor and provide professional guidance to their staff members.

    Even though there in an effort to technologically upgrade the company, some systems continue to be outdated. Also, some internal processes are highly decentralized, rather than streamlined.

    Advice to Management

    Staff expectations should be clear and transparent. For example, staff should receive training and orientation to projects. NCQA began an initiative for new staff to participate in required, onboarding courses to become acquainted with the company. That kind of effort should be offered to new staff for their specific projects. It is not helpful to have a couple of overview meetings, to add them to project team meetings, and to show where all the project files are saved.


  10. Helpful (3)

    "tempting at first, but harsh reality sets in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NCQA full-time

    Pros

    the staff are great people to work with, most are friendly and easy to get along with across all depts.

    good benefits offered (if you are allowed to take advantage of it),

    pto options and health care packages are above standards

    Cons

    a good work-life balance depends on who you work for and what dept you're in. just because they give good PTO and flexible work hours doesn't mean every employee is allowed to take advantage of it. (it is at the discretion of your manager)

    consistent pattern of people that have either worked here for 10+ years or people with less than 3 years experience, most likely due to high turnover for particular departments, and inconsistency in what the company says they are changing in work-life balance for staff, and how staff are actually treated.

    Management frequently forget that 60+ hours per week is not the norm, and expect you to do the same.

    Job descriptions are commonly changed to what they feel is appropriate for their needs, without considering employee's input in the matter. if you disagree with their expectations, they enforce "shape up or ship out" mentality.

    HR has no way to mitigate employee concerns on fairness or issues with workload, because some management have 'tenure', they have worked for too long in that dept to have any HR actions against them.

    intolerance of error is common, and often the "messenger" of the error gets partial blame.

    the company states that they strive to be a "great place to work", issues with consistently low survey responses are never dealt with appropriately.

    favoritism happens often.

    career ladders are short for particular positions with no room to grow.


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