NCQA Reviews | Glassdoor

NCQA Reviews

Updated April 22, 2017
47 reviews

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47 Employee Reviews

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  1. "Happy Former Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends

    I worked at NCQA full-time (More than 5 years)

    Pros

    Entrepreneurial, fast paced, innovative, mission-driven, smart staff, impressive CEO

    Cons

    does not partner well with others;


  2. "Analyst I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Healthcare Analyst in Washington, DC
    Current Employee - Healthcare Analyst in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its a great place to work. Very educated staff, comfortable work environment and the Work From Home Benefit is amazing.

    Cons

    It is a small company so growth can be slow.

    Advice to Management

    Keep up the great work!


  3. Helpful (1)

    "A decent place to work that has the potential to be great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Approves of CEO

    I have been working at NCQA full-time (More than 3 years)

    Pros

    Employees are hard working and are passionate about NCQA's mission. The company is striving to become a "great place to work". The offices are well maintained and there is a pleasant atmosphere. Every employee is eligible for an annual incentive which seems unique for a non-profit.

    Cons

    NCQA has some outdated internal policies and management. Baby boomer management struggles to embrace the needs of a changing millennial workforce. There is also a widespread intolerance for error and downward communication can at times be sharp/disrespectful.


  4. "Good place to work, great friendships made, limited career growth, leadership stale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Development Manager in Washington, DC
    Current Employee - Product Development Manager in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NCQA full-time (More than 5 years)

    Pros

    Flexible schedule/Work from home. PTO great for employees there over 5 years. Meet great people.

    Cons

    Limited career growth, new hires earn more than employees who have are promoted internally (usually have to apply to get promoted rather than be given the recognition)

    Advice to Management

    Leadership needs to change, think outside the box, invest in developers resources, stop manual work.


  5. Helpful (1)

    "Good place to start a career, but limited growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NCQA full-time (More than 5 years)

    Pros

    - Competitive pay
    - Excellent benefits
    - Strives to be a great place to work
    - Excellent facility

    Cons

    - Siloed departments leads to a lack of communication and multiple departments doing the same work
    - Not all departments respected/resourced equally
    - Not all employees rewarded equally
    - Some departments are overworked and stretched thin, while others are overstaffed
    - Manual processes and outdated tech badly need updating
    - Mild interest in acknowledging and solving above problems

    Advice to Management

    Acknowledge that NCQA is too siloed to operate smoothly as one company. Understand that some units are extremely overworked. Invest in employees' day-to-day happiness-- not just events and perks. Search for alternate business models-- accrediting health plans under current antiquated processes won't be tolerated forever.


  6. "Positive experience at NCQA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process in Washington, DC
    Former Employee - Process in Washington, DC
    Recommends
    Neutral Outlook

    I worked at NCQA full-time (More than a year)

    Pros

    Take care of employees, benefits

    Cons

    Salary a bit lower than market but it is a non-profit.

    Advice to Management

    None, well run.


  7. "Great, low stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends

    Pros

    It was a great place to learn about the industry, low stress job

    Cons

    The department I was in seemed a bit segregated from rest of the company.

    Advice to Management

    None


  8. Helpful (5)

    "Reflect"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend

    Pros

    NCQA is a vibrant place to work, the people are energetic and diverse, and the company is trying to use creative ways to encourage work/life balance such as offering very progressive flex schedules and telecommuting arrangements. The office is also well located and is a physically comfortable place to work.

    Cons

    It is not evident that any real thought is put into comprehensive and company-wide project management therefore 55 to 65 hour work weeks are the norm at NCQA and anything less puts you behind on your unending and crushing workload. Sadly, falling behind inspires nothing but contempt from management, who themselves are clocking in their 80th hour for the week.

    Unfortunately all the posters depicting the virtues of respect, trust, and flexibility accomplish absolutely nothing other than to rub salt in the wounds of passersby, from certain departments, who are retreating to their desk after their third beating of the day. I'm from one of those departments, but to be fair, my direct supervisor usually acknowledges good work and constructively responds to less than stellar performance, even when their manager treats them like garbage.

    Aside from workload issues, interactions with upper management in some departments can be downright ugly. They all have their own agendas and their own opinions on everything from the interpretation of company policy to the exact order of presentation slides. Most people are allocated to several high-profile projects which involve multiple members of upper management, so a lot of their time is spent appeasing multiple opinions to get work done.

    Advice to Management

    Take project management seriously and either take the happy posters down or actually enforce the values they reflect. Also learn to embrace positive reinforcement. Provide a consistent message.


  9. "Good place to work. Salary could be better."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends

    Pros

    Nice and friendly environment. Flexible timings and WFH options.

    Cons

    Salary could be better when compare to other orgs.

    Advice to Management

    Listen to employees also.


  10. Helpful (2)

    "NCQA - A good company working to become great"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC
    Recommends

    Pros

    People that work at NCQA, mission, benefits

    Cons

    workload, decreased time off for new hires

    Advice to Management

    You all are very smart but need to work on your relationship skills


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