NCR Reviews | Glassdoor

NCR Reviews

Updated October 22, 2017
403 reviews

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NCR Chairman, President & CEO Bill Nuti
Bill Nuti
283 Ratings

403 Employee Reviews

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  1. "Data Scientist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCR full-time

    Pros

    Reasonable pay and benefit. Gym on premises although it's not free

    Cons

    Uninspiring data science work in the sense they don't have any real data science project and not open to new ideas. If you believe that tableau and dashboarding = data science, then NCR data science team may be for you. Things may have changed a little. During your interview, ask about their current projects and really listen. Research the company and see if you can talk about some new interesting ideas and gauge how they react. Data science is about innovation and you probably don't want to be on a team where innovation/ideations are not looked at favorably. 5 data scientists were either fired or left on their own during my short stint there. If they ever ask for "anonymous" employee review, be careful what you say because your life may change the next day if you speak freely from your mind and your comment happens to be negative.

    Advice to Management

    Don't be afraid to open things up. You will get some crazy ideas but the really good ideas you get will more than make up for it. Try not to micromanage the ideation process.


  2. Helpful (2)

    "Patterson would be insulted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 3 years)

    Pros

    Everyone recognized they were in the same boat going through the same struggles and most of the time it meant you could find solace in your co-workers.

    Cons

    Very disorganized. It wasn’t a matter of the left not knowing what the right did, it was a matter of the left not realizing the right existed. Leadership could squeeze a penny until it screamed. Everything was self service. It was never easy to get anything accomplished. Most of the business contacts (HR, Accounting, IT) were all off-shored, and those that remained were so over worked that you were lucky to get anything accomplished. None of the divisions worked together. Nothing was synergetic. Customers were always in the dark and had to rely on clueless sales reps for everything because customer support is non-existent unless the customer had an active billable project. The only thing the company focused on was selling the product. Everything downstream received little to no funding or focus because revenue driven activity always trumped maintenance and R&D. Support is almost 100% off-shored and what remains state-side is either project planned for off-shore or handled by over-worked/under-paid field technicians. (Give it time before that’s replaced with an automated process). NCR use to be a well respected name. Sadly those days are long gone.

    Advice to Management

    Stop off-shoring your resources. Your employees waste more time trying to find someone stateside who understands the severity and impact of their needs. Listen to your employees and take them seriously. You’d be surprised how much money they could save you. Stop relying on self service. The amount of money and business you are losing because you no longer have people who are vested in the company’s success handing the day to day activities is negatively impacting you more than you will ever realize.

  3. Helpful (2)

    "Patterson would be disappointed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 5 years)

    Pros

    Everyone recognized they were in the same boat going through the same struggles and most of the time it meant you could find solace in your co-workers.

    Cons

    Very disorganized. It wasn’t a matter of the left not knowing what the right did, it was a matter of the left not realizing the right existed. Leadership could squeeze a penny until it screamed. Everything was self service. It was never easy to get anything accomplished. Most of the business contacts (HR, Accounting, IT) were all off-shored, and those that remained were so over worked that you were lucky to get anything accomplished. None of the divisions worked together. Nothing was synergetic. Customers were always in the dark and had to rely on clueless sales reps for everything because customer support is non-existent unless the customer had an active billable project. The only thing the company focused on was selling the product. Everything downstream received little to no funding or focus because revenue driven activity always trumped maintenance and R&D. Support is almost 100% off-shored and what remains state-side is either project planned for off-shore or handled by over-worked/under-paid field technicians. (Give it time before that’s replaced with an automated process). NCR use to be a well respected name. Sadly those days are long gone.

    Advice to Management

    Stop off-shoring your resources. Your employees waste more time trying to find someone stateside who understands the severity and impact of their needs. Listen to your employees and take them seriously. You’d be surprised how much money they could save you. Stop relying on self service. The amount of money and business you are losing because you no longer have people who are vested in the company’s success handing the day to day activities is negatively impacting you more than you will ever realize.


  4. "quality at ncr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCR full-time

    Pros

    I can't think of any.

    Cons

    training is non existent. facility is very low tech for what they make.


  5. Helpful (2)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NCR full-time

    Pros

    They pay every two weeks

    Cons

    Too many to list here

    Advice to Management

    None, they wouldn't care or listen anyway


  6. Helpful (2)

    "Do not Trust"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engineer in Toledo, OH
    Former Employee - Customer Engineer in Toledo, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCR full-time (Less than a year)

    Pros

    Flexibility, good technicians to work with.

    Cons

    Lack of communication. Terrible management. They are scared to tell you things straight forward. Waste of time.

    Advice to Management

    Make a solid training plan for new Customer Engineers. I was fired for being late to work? When no location for training was given to me in the first place. How can I be late if there is no location given to me ahead of time ?


  7. Helpful (2)

    "Customer Engineer II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCR full-time

    Pros

    Was getting paid 24.00 a hour as a Customer Engineer II

    Cons

    Horrible company and glad i bailed this sinking ship!Im very happy with my new job!

    Advice to Management

    No matter what advice you give they will never change!Get out while you can!

  8. Helpful (4)

    "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than a year)

    Pros

    Casual. I had to write 20 words. So casual is the only thing.....hmmmm I guess new office coming. Hahahaha.

    Cons

    No job stability, replacing American workers for outsourcing in order for upper management to have bigger bonuses. First bonus in years and management found a way to get rid of it. No pension, low pay, no training learn through mistakes and held responsible for mistakes. If this is the only job you can get then so be it. But moral is low for a reason. Layoffs IS the culture at NCR. The would fire was created by this company. Again if you have any other options go with that. If you do take the position listen to the people around you. This company is NOT FRIENDLY TO Minorities. Don't expect the same treatment if you are a minority YOU WILL have a LARGER WORKLOAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


  9. Helpful (6)

    "IT Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at NCR full-time (Less than a year)

    Pros

    *salary and benefits are good- depends on what dept. you're in.
    *Location of office - Duluth
    *If you are gay, lesbian,transgender NCR was voted 2017 Best Places to Work for LGBT equality

    Cons

    *Work culture is pathetic - people look unhappy and paranoid about losing their jobs,
    *The Shared Values, sound good and look good on paper, but definitely not practiced
    *30 year good ol boy team needs to go;
    Senior Executive leadership is toxic - berating, yelling, belittling, manage by intimidation. supposedly to make people accountable
    *No work life balance, very little flexibility
    *Mgmt. is interested in reporting and numbers rather than allowing employees to do their jobs and caring about customers. A lot of micromanaging
    **Not flexible or supportive of telecommuting - some areas are more so
    *Moving to mid-town so everyone can be together to collaborate
    * Poor communication across the board

    Advice to Management

    Bring in people that know how to build a software company and get rid of all the good ol boys that have been there way too long.
    Feels like a very disconnected company, a lot of work needs to be done.


  10. Helpful (4)

    "CE II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 8 years)

    Pros

    Very few and far between.

    Cons

    Too much focus on the bottom line and making the numbers.

    Advice to Management

    Pay more attention to customers and less to the bottom line. Treat your employees as valuable human beings who know how to do the job correctly.


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