NCR Reviews | Glassdoor

NCR Reviews

Updated March 24, 2017
366 reviews

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NCR Chairman, President & CEO Bill Nuti
Bill Nuti
260 Ratings

366 Employee Reviews

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Pros
Cons
  • No work life balance, Salary positions will get worked to death (in 95 reviews)

  • No work/life balance for women w/ families, i (in 35 reviews)

More Pros and Cons

  1. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCR full-time (More than 5 years)

    Pros

    There are no pros to working for NCR.

    Cons

    NCR's management if out of touch with their employees and has a culture of favoritism.


  2. Helpful (1)

    "CE1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CE1 in Indianapolis, IN
    Current Employee - CE1 in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCR full-time (More than a year)

    Pros

    Not the same work location every day

    Cons

    Unrealistic work goals, use metrics without adjusting them for real world conditions

    Advice to Management

    Corporate strategies do not reflect real world conditions, then using these as bases for raise evaluations show a desperate attempt to meet bottom line finances at the cost of the little guy.


  3. "Rocky Road from Hardware to SAAS (Financial Services)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCR full-time

    Pros

    --Great, smart, hardworking people within the business units who are trying their best to satisfy customers, sell more, develop new products and promote the business units/company's strategy.
    --New President and recent departure of a few top execs is a positive step.
    ---Clear vision of the marketplace
    --Long history as an American company navigating through cyclical business challenges

    Cons

    --Upper Management knows what needs to be done to move from hardware to SAAS but is unwilling or unable to execute. Requires spending money (people resources, tools, training, new systems, etc).
    --The focus on short term results comes at the expense of execution of the long term vision. Short term focus on numbers may satisfy the shareholders but it must be balanced. Because it's not balanced, the result is deeply dissatisfied employees, product managers who are unable to execute on roadmap commitments due to people and resource cutbacks, salespeople who struggle to sell products that lag the market due to lack of investment and almost every department head trying to just make it thru the week, putting out fires, rendering it difficult to focus on mid to long term strategy. This goes way beyond "doing more with less." Customers (and potential new customers) have lost confidence in the company.
    --Really poor medical benefits package compared to industry (specifically referring to SAAS companies)
    --Strategies across work groups are often diametrically opposed. Once again, it's difficult to execute on strategy when work groups with which one works have strategies to eliminate the function that another group needs to meet its goals.
    --Employees have no voice. A culture of fear has permeated the customer facing groups. Hopefully recent leadership changes will have a positive impact.
    --SAAS groups are managed like hardware groups, by leaders who have little to no relevant SAAS experience. Shorter term, lower margin transactional sales (HW) are different than longer term, high margin, non transactional sales (SW) in Financial Services. It's one thing to try to understand a business and another to micro manage the SAAS focused employees, thereby killing morale and showing a lack of desire/ability to transform into the SAAS business that you've been talking about for years.
    --What top leadership says they will do/where the company Is going bears little resemblance to their actions. Results in employee distrust.
    --Very poor integration of acquired companies.

    Advice to Management

    ---Get back to basics: listen to your customers and your employees. Don't delegate this, actually go out and meet with customers and employees one on one. Take that feedback and make positive changes. Remember that happy employees mean happy customers and that translates to happy shareholders.
    --Reinstate meaningful employee surveys. Actually do something with that feedback-don't just pay lip service to it.
    --Remove internal roadblocks to getting the job done.
    ---Put industry experienced people in key positions and then let them put that experience to work.
    --Be open to doing things differently. Stop trying to put a round peg into a square hole. Listen to the industry experts you hire or acquire thru company acquisitions and then adapt.
    --Rethink your strategy of making your numbers (and keeping the shareholders happy) just by removing expense. You've done so much of this that people can no longer get their jobs done. Make smart investments in additional people resources and technology. Listen to all of your people leaders (not just the division presidents) on what they need to execute on their plans.


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  5. Helpful (3)

    "2017 - No employee Profit sharing paid out - Same as the last 7 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Program Manager
    Current Employee - Technical Program Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCR full-time (More than 3 years)

    Pros

    They sign your paychecks.. thats nice of them right?

    Cons

    The company is poorly run.
    Managment is clueless - with an deep misunderstanding and distrust of technology or those who know how to make it work correctly. They would rather continue using ancient methods than update or god forbid - spent money.
    The pay structure is outdated and.. broke. I have been promised the raise for my promotion would be done shortly for 2 years.
    Im actively looking for another job, I cant believe this company is still functioning.

    Advice to Management

    Bill Nuti - Fire your self. Your reputation among your employees is so terrible its a wonder you have a job.
    Management (Sr - VP) Unstop your ears and maybe listen to what technical experts have to say. Spending money upfront to save money and make money is how business works. You cant layoff your way to profit.


  6. "Dour place Dour People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at NCR full-time (Less than a year)

    Pros

    They do pay a salary.

    Cons

    Zero work / life balance.
    Extremely long hours.
    Extremely low efficiency.
    Depending on the group / department the skills you use here may not be marketable elsewhere.
    Way too many layers of 'management', More generals than privates.
    Would not recommend.

    Advice to Management

    NA


  7. Helpful (2)

    "Look elsewhere! Run do not walk!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Engineer
    Current Employee - Customer Service Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    CEs "worker bees" for the most part are hard working,smart, and good people. Teamwork at bottom rung of ladder is great.

    Cons

    10-14 hrs days, Management that care less about it people but put a fake front to the general public. A company that fires an employee that saves a truck drivers life in a fiery crash because the explosion destroyed company truck and equipment. Company that allows Territory managers to bully it employees but HR refuses to hear any formal complaints even with documented evidence. Company that outsources as much as possible and claims it is for global reasons. BS All about numbers! People factor is not even considered

    Advice to Management

    Fire Bill Nuti. Loser from Western Pacific Bell days. If so great ATT got rid of. Outsourcing is not the solution but the problem! Bill whole career is about that. HR do your job! Fire Bully managers.


  8. Helpful (2)

    "Had a bitter experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Duluth, GA
    Former Employee - Senior Software Developer in Duluth, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCR (Less than a year)

    Pros

    Good work environment. Flexible work hours.

    Cons

    Managers are non-technical. And they evaluate our performance by other people saying.

    Advice to Management

    You might loose good people by designating non-technical managers


  9. Helpful (1)

    "IT Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems and Network Administrator in Plano, TX
    Former Employee - Systems and Network Administrator in Plano, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at NCR (More than 3 years)

    Pros

    Very organised company, a lot of new technologies.

    Cons

    Bad attitude to employees. Bad medical insurance, low salary, don`t keep their words.


  10. Helpful (3)

    "Unfriendly and a joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    They call you for a network engineering position and soon after you find out you can only touch one thing. They are VERY unorganized. My partner and I had to actually "pretend" to work because people were so busy watching us instead of working...go figure

    Cons

    No one there is friendly. The management and meetings are a joke.

    Advice to Management

    Make it a more friendly environment and try to tell the truth to potential employees before they come onboard.


  11. Helpful (2)

    "Hype-Driven Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Automation Lead in Atlanta, GA
    Former Employee - Automation Lead in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than a year)

    Pros

    New technologies, and not afraid to try something new. Open environment and free soda for some buildings/locations. Good place to launch your career and play around with new technology.

    Cons

    Hype Driven Development, and Squirrels for management. Some new concept gets word on a blog somewhere, and it's now a company directive to try and implement it. Management changes their mind on a daily basis, and doesn't understand the cost of changing direction mid sprint. No true product management. Managers will sit around and find reasons to fire you if they don't like you. HR is controlled by the management team, and if you can't play politics right, you will be fired for something as simple as leaving your badge at home. Engineers are overworked to the point where it is not uncommon to see them spending their lunch breaks sleeping in their cars. Overtime is expected, and necessary as the company does not provide enough equipment for everyone to use. Agile metrics used are invaluable and don't provide any information. Some engineers on my team were scheduled for 400 hours of effort in a single sprint, while others averaged out at 20. Everyone has their own direction, and nothing solid can get done. Managers will take the work that you've done over the past year, and throw it out the window with no warning or care, and then ask you to start over. Customers complain about the product all the time, and engineering continues to drive forward implementing the hyped up features from product management, and ignoring all defects, including ones from the customers. Everyone talks about everyone behind everyone else's back.

    Advice to Management

    Seeing as how management is the biggest problem, I would suggest getting new management. That and send everyone back through school to learn how SDLC and quality processes work in normal companies.



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