NCR Reviews | Glassdoor

NCR Reviews

Updated August 22, 2017
1,975 reviews

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3.0
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NCR Chairman, President & CEO Bill Nuti
Bill Nuti
1,165 Ratings

1,975 Employee Reviews

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  1. Helpful (11)

    "DO NOT WORK HERE - EVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Dayton, OH
    Current Employee - Vice President in Dayton, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    paycheck. Equipment sold is very good and top notch, but you pay a price to work here and sell or support it. Systemedia is in flames.

    Cons

    terrible culture, turn over is huge. Nuti and company live large while they squeeze the rest of the employees. Almost everyone at NCR would agree. Support resources are very, very thin. Hours are long.

    Advice to Management

    treat customers and employees better, listen to your employees, customers and the marketplace, not yourselves. Many are very out of tocuh with employees, custoerms and marketplace.


  2. Helpful (7)

    "NCR IS PULLING THE WOOL OVER THE EYES OF THE STOCKHOLDERS"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engineer II in Boston, MA
    Current Employee - Customer Engineer II in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I enjoy the work as I have always had a knack for fixing things. Every day is different working in the field. Taking care of my customers and being treated decently by them is a plus.

    Cons

    Too much overtime, being "on call" every other week makes family life difficult. Paycuts and demotions to all CE3's nationwide to a lower CE2 level just before the Holidays was a big minus.

    Advice to Management

    CEO and upper management all need to take a paycut, they are all to GREEDY! We are treated like dirt out here in the field and without us the equipment would fail and NCR would go belly up

  3. Helpful (6)

    "NCR is not the place to work and feel respected."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Dayton, OH
    Former Employee - Analyst in Dayton, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    training and on the job experience for future jobs after NCR

    Cons

    old boys network and more for the senior leadership and less for the everyday worker - "do it becasue I'm the boss"

    Advice to Management

    wake up and respect your employees - walk the talk


  4. Helpful (2)

    "Never..No Way, Ill be gone soon"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Owensboro, KY
    Current Employee - Anonymous Employee in Owensboro, KY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Cant think of any, just waiting to find something else

    Cons

    Poorest leadership team I have ever seen. Decisions are made with little or no thought as to the outcome. Employees are asked to do more and more, with less all of the time. Paycuts, frozen pensions, poor benefits. Do not expect to be treated as a valued employee, no matter how well you do your job, or what you accomplish. Long term employees are treated with disdain, with no regard for their future. Younger employees are paid as little as possible, and have a "who cares" attitude. Bonus's are promised, then made impossible to attain, as the company throws roadblocks into every matrix

    Advice to Management

    Quit lining your pockets on the back of your employees. If some took paycuts, why dont the managment take the same percentage paycuts. We dont need new offices, or airplanes. We need quality workers, with quality pay and benfits. If contracts are good enough for upper management, why shouldn't the workers have one too? Think of someone other than yourself and your cronies, while you are sucking this company dry. Quit outsoucing or jobs to Lower Slobovia, or whatever third world country you can find the cheapest labor. They certainly don't turn out quality products, and no one can understand them


  5. Helpful (2)

    "NCR doesn't care for it's employees!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASA3 in Dayton, OH
    Current Employee - ASA3 in Dayton, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    NONE - unless you don't want to have a life outside of the company! They have closed a lot of offices and want you to work from your home with no compensation for your "real" time.

    Cons

    Long hours, crappy pay, no career opportunities, no recognition - no leadership at all. They do not respect their employees. They're only interested in how long you can work and when can you get everything done.

    Advice to Management

    Really talk to your employees - see what they need and want. Make SMART decisions! Work with your employees - we need respect and helpful decisions.


  6. Helpful (2)

    "NCR is sinking."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer/Analyst in Peachtree Cty, GA
    Former Employee - Software Engineer/Analyst in Peachtree Cty, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It pays more than unemployment. It can be a decent first job in the industry. Just get out ASAP. NCR used to be a good company to get training. Not any longer.

    Cons

    Constant layoffs while NCR buys $50 million dollar airplanes for senior management (2 years ago) and pays Nuti $16.8 million (last year). Promotions and RIF's are based on popularity with management not job ability. If you're around for long you'll be RIF'ed for a younger cheaper employee. Pressure is placed on partners to move jobs down to Mexico to reduce cost. No concern for quality it's all about cost to NCR.

    Advice to Management

    My advice would be to replace the current senior management.


  7. Helpful (2)

    "Don't Expect to Be Enthralled by NCR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Developer in Dayton, OH
    Former Employee - Training Developer in Dayton, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    Training is pretty good and well supported.

    Cons

    The company is as boring as the city where its headquarters is located. Stodgy, hide bound, exceptionally bureaucratic. It promotes people into management who are incompetent good ole boys. I actually worked there many years before 2007 (the Glass W. program gave me no other choices), and I am amazed to see similar comments being made in more recent reviews. No advanced technology has come out of this company since it built its first cash register back in the 19th Century. I don't know how it survives.

    Advice to Management

    Resign and hand the company over to Samsung.

  8. "abandon hope all ye who enter here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engineer II in San Jose, CA
    Former Employee - Customer Engineer II in San Jose, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    customer engineer work is fun & customers are glad to see you.

    a breadth of stores and banks means you do not get bored.

    Cons

    emphasis on numbers, quantity not quality.
    management expects things to get fixed, with no regards to time/distance,manpower resources, support, training, parts needed.
    they expect you to meet 3 numbers (86%): a/ get to the site within 1/2 hrs. b/get it fixed now/today. c/numbers of stores (min 5 a day)
    my territory was 2hrs long & 1 hr wide. I spend average 3 hrs driving a day, and still be expected to meet numbers.
    management is nut: one day i was told to work til you drop (respond to ATM service 7/24/365), next day "no OT without approval from manager"
    company release shoddy/unreliable machinery (check processing module) to bank of america, without any training to field service engineers. Then months later were forced to send them to training only when we have to revisit the same machine twice a day (because engineers don't know how to fix)

    Advice to Management

    no hope for this company. sell your customer base to some other company who knows how not to treat employees like slaves


  9. Helpful (3)

    "Forgetaboutit"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dayton, NJ
    Current Employee - Anonymous Employee in Dayton, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    competitive salaries and benefits acceptable

    Cons

    no stability, no career planning possible due to constant reorganization, top mgt is untrustworthy, no concern for employees, workload is huge, not enough resources to do a decent job, expectations are that you will work nights and weekends to achieve average appraisals. Do more with less mentality has reached a breaking point.

    Advice to Management

    Don't underestimate the value of the knowledge, experience and abilities of the people you are shedding


  10. Helpful (1)

    "Stay away unless you are desperate or need experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engineer in Toledo, OH
    Former Employee - Customer Engineer in Toledo, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent first job in industry. NCR is a well known company, looks good on a resume. Pay looks OK on paper. Company vehicles are late model. Customers are glad to see you, satisfaction in solving their problems.

    Cons

    Off the clock work expected. Lousy communication. Lowest morale I have ever seen. No career path. Raises are 0 - 2% annually. Lots of politics, fingerpointing and backstabbing. Parts are out of the box failures 40% of the time. Poor work / home life balance. Don't try to get ahead or keep your job at this company via work performance, management could care less. Must be willing to give up personal life and work for free (pre-shift, post-shift) to receive average appraisals.

    Advice to Management

    Stop cheating your people out of their lunch. You well understand the work demands you place on them do not permit that hour you automatically deduct each day.


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