NCR Reviews | Glassdoor

NCR Reviews

Updated October 20, 2017
2,047 reviews

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  1. Helpful (5)

    "Stuck in the Stoneage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in San Francisco, CA
    Former Employee - Program Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 5 years)

    Pros

    NCR provides great compensation and benefits

    Cons

    Lack of innovation, process and procedures outdated and cumbersome. After "partnership" with Blackstone, cost cutting rampant and quality of service greatly reduced.

    Advice to Management

    'Do more with less' might improve margin but it reduces quality and customer loyalty. You need to prioritize long term sustainable growth rather than short term gain.


  2. "CE2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in North Charleston, SC
    Former Employee - Product Manager in North Charleston, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCR full-time (More than a year)

    Pros

    Loved it. Always new things to learn. Always on the move. The customers that I served still treat me like family even after leaving ncr.

    Cons

    Not home much. Didn't see my daughter grow up as much as I would have liked.

  3. "manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCR full-time

    Pros

    tremendous global brand with great market share and products

    Cons

    very difficult to implement change


  4. "NCR Quality Analyst in Aliso Viejo, CA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Analyst in Aliso Viejo, CA
    Former Employee - QA Analyst in Aliso Viejo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCR full-time (More than 3 years)

    Pros

    -Great work environment
    -Extremely helpful coworkers
    -Exciting work

    Cons

    -Health plan isn't that great


  5. "Business Operations Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NCR full-time (More than 3 years)

    Pros

    Decent pay, benefits were okay, flexibility to be away from office for family when needed.

    Cons

    Micro managing, lack of management responsibility, inconsistent policies regarding who can work from home (every department is different).

    Advice to Management

    Listen more to your employees.


  6. "Great Career Move"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCR full-time

    Pros

    I Absolutely Loved this job!

    Cons

    I was laid off due to NCR acquiring other companies


  7. "overall great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Raleigh, NC
    Former Employee - Software Engineer in Raleigh, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at NCR full-time (More than 5 years)

    Pros

    management does job well
    decent comp package

    Cons

    unclear future of the company

  8. "Data Scientist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCR full-time

    Pros

    Reasonable pay and benefit. Gym on premises although it's not free

    Cons

    Uninspiring data science work in the sense they don't have any real data science project and not open to new ideas. If you believe that tableau and dashboarding = data science, then NCR data science team may be for you. Things may have changed a little. During your interview, ask about their current projects and really listen. Research the company and see if you can talk about some new interesting ideas and gauge how they react. Data science is about innovation and you probably don't want to be on a team where innovation/ideations are not looked at favorably. 5 data scientists were either fired or left on their own during my short stint there. If they ever ask for "anonymous" employee review, be careful what you say because your life may change the next day if you speak freely from your mind and your comment happens to be negative.

    Advice to Management

    Don't be afraid to open things up. You will get some crazy ideas but the really good ideas you get will more than make up for it. Try not to micromanage the ideation process.


  9. Helpful (4)

    "The NCR roller coaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 10 years)

    Pros

    Fantastic training (circa 1976-1980) unfortunately long gone now. Good pay at times. Opportunity to make a pile of money on NCR stock (again 1980's) not now.

    Cons

    Six bosses in the last 16 months of employment, each with his own "idea" of how business should be done. One step forward and two steps back management of the sales group. No continuity or faith in the decision makers.

    Advice to Management

    Make a plan and stick to it.


  10. Helpful (1)

    "Patterson would be insulted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 3 years)

    Pros

    Everyone recognized they were in the same boat going through the same struggles and most of the time it meant you could find solace in your co-workers.

    Cons

    Very disorganized. It wasn’t a matter of the left not knowing what the right did, it was a matter of the left not realizing the right existed. Leadership could squeeze a penny until it screamed. Everything was self service. It was never easy to get anything accomplished. Most of the business contacts (HR, Accounting, IT) were all off-shored, and those that remained were so over worked that you were lucky to get anything accomplished. None of the divisions worked together. Nothing was synergetic. Customers were always in the dark and had to rely on clueless sales reps for everything because customer support is non-existent unless the customer had an active billable project. The only thing the company focused on was selling the product. Everything downstream received little to no funding or focus because revenue driven activity always trumped maintenance and R&D. Support is almost 100% off-shored and what remains state-side is either project planned for off-shore or handled by over-worked/under-paid field technicians. (Give it time before that’s replaced with an automated process). NCR use to be a well respected name. Sadly those days are long gone.

    Advice to Management

    Stop off-shoring your resources. Your employees waste more time trying to find someone stateside who understands the severity and impact of their needs. Listen to your employees and take them seriously. You’d be surprised how much money they could save you. Stop relying on self service. The amount of money and business you are losing because you no longer have people who are vested in the company’s success handing the day to day activities is negatively impacting you more than you will ever realize.


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