NCR Reviews | Glassdoor

NCR Reviews

Updated January 23, 2018
2,151 reviews

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  1. Helpful (1)

    "Computer Hardware Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCR full-time (Less than a year)

    Pros

    Team Environment
    Great Work Atmosphere
    Well Known

    Cons

    Routine
    Pour Pay
    Not much flexibility
    Good networking opportunity


  2. Helpful (5)

    "You will be underpaid for the scope of work expected of you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engineer (II) in Lawton, OK
    Current Employee - Customer Engineer (II) in Lawton, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NCR full-time (More than a year)

    Pros

    Not much really. Only thing I guess I can really say that is good is you get a company phone and company van.

    Cons

    Almost everything. Benefits aren't great. Completely underpaid and undervalued. Territory managers that show obvious favoritism, and bully like tactics to drive corporation metrics.

    Advice to Management

    Customer Engineers shouldn't be making less then $20 an hour for sure. In my opinion, based on scope of work alone, the starting point for the CE II position should be in the $22-$25 an hour range. I'm making $18 an hour now and touching quadruple the amount of equipment I was handling at my last job that paid $25 an hour. NCR needs to step it up for sure or they'll end up losing all of their talented employees to better opportunities.

  3. "Virtual environment deficiency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Baltimore, MD
    Current Employee - Engineer in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCR full-time (More than 3 years)

    Pros

    little supervision that employees to freely operate

    Cons

    inconsistent company policies which contradict values

    Advice to Management

    Engineer - manager review must be transparent and consistent


  4. Helpful (2)

    "Poorly run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NCR full-time

    Pros

    Hourly was great somethings a 40 hour week with overtime

    Cons

    never a 40 hour week, had to deal with support a half a world away, training sucked


  5. Helpful (3)

    "customer engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NCR full-time

    Pros

    company provides most tools, vehicle and cell phone.

    Cons

    job expectations constantly change with little notice. constant change of schedule. unnecessary redundant reporting systems. lack of respect for employees. even when goals are achieved there is no recognition other than the team could've done better. extremely low raises if any despite job performance. high turnover

    Advice to Management

    bring up morale. make pay and benefits competitive to other industries.


  6. Helpful (2)

    "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 3 years)

    Pros

    Great dedicated, hard-working, smart teams. Awesome local management that supports and challenges their team. Able to work from home.

    Cons

    Upper management only cares about the numbers and not the quality of work to their clients.

    Advice to Management

    Value your team and their skills more. Quality over quantity. Lost a lot of talented engineers due to relocation.


  7. Helpful (1)

    "Unfocused leadership, poor benefits, overworked teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Westlake Village, Los Angeles, CA
    Former Employee - Software Engineer in Westlake Village, Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCR full-time (More than 3 years)

    Pros

    Dedicated teams that work effectively together

    Cons

    Poor benefits. Vacation does not carry over year to year. Poor to average medical insurance.
    Company is very stingy when it comes to supporting internal support systems. Teams are expected to do their own network administration work and other infrastructure work in addition to their basic project work.
    NCR is at its heart a hardware sales company, so everything else turns into a cost center. Everything from equipment to travel to employee motivation is essentially unfunded.
    While a stagnant share price isn't a reason in and of itself to avoid a company, the reasons for the stagnant share price are something to consider when looking evaluating an employer. This is a company that can't really decide what its overall mission and focus should be, so employees' opportunities for growth are limited.

    Advice to Management

    Join the 21st century when it comes to employee benefits. Staff up teams so that they can do great things. Provide internal support for teams so they can focus on their primary tasks without having to devote countless hours to system administration and infrastructure.

  8. "Ware house worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCR full-time

    Pros

    Really the people were nice and it was a friendly environment I liked playing ping-pong on my lunch break

    Cons

    I was in the plastic recovery department and that was really just miserable not because the company was bad to you or anything but it was just such a damn boring task

    Advice to Management

    Pay a little better


  9. "Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at NCR full-time

    Pros

    Learned a lot about the Aloha POS. From troubleshooting to implementation. Benefits are great.

    Cons

    No advancement to other departments.

    Advice to Management

    Help employees establish career growth.


  10. "Customer Engieer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engineer in Tucson, AZ
    Former Employee - Customer Engineer in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCR (More than a year)

    Pros

    Meeting Different people everyday

    Cons

    Long travels, not good for family life


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