NCSOFT Reviews | Glassdoor

NCSOFT Reviews

Updated September 12, 2017
99 reviews

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2.8
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NCSOFT CEO Songyee Yoon
Songyee Yoon
11 Ratings

99 Employee Reviews

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Pros
  • There are great people -- people who work hard, support each other, and care deeply about the future of this place (in 5 reviews)

  • Good benefits, no bad habits most Korean companies usually have (in 4 reviews)

Cons
  • The Austin office is void of any Sr management talent, it's hands down the most incompetent executive/leadership team I have ever been around (in 4 reviews)

  • sometime decision making is very slow (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Potential is there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Iron Tiger Employee in San Mateo, CA
    Current Employee - Iron Tiger Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCSOFT full-time (More than a year)

    Pros

    The products have great potential, looking forward to getting them launched. The people, salary, benefits,HR/recruiting have all been stellar to work with. Office environment is great too. Location is central to North bay, South Bay and East bay.

    Cons

    Company direction is unknown, but the potential to be one of the best places to work is there.

    Advice to Management

    Expose yourselves more. The Town Hall meeting was a good start.


  2. "Great Environment, Frustrating Circumstances"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NCSOFT full-time

    Pros

    The work environment was excellent. There was zero micro-management. I was able to come in and do what was expected of me without worrying about someone peeking over my shoulder at all times. There was a great sense of trust from management that I was capable of peforming my tasks without constantly being monitored.

    Cons

    The Austin office felt very isolated from the rest of the company. Being a Korean company whose US headquarters is located in California, at times it felt as though we were disconnected from the rest of the organization. The office was almost entirely closed in 2015, and many of us were suddenly let go in the reorganization.

    Advice to Management

    Keep treating your employees with respect and trust, but communicating more about issues that are affecting the organization at large would do a lot to squash the rumors that often pop up.

  3. Helpful (2)

    "Working under NCSoft HQ (Korea) is soul-crushing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCSOFT full-time

    Pros

    It's very easy and you don't really have to do much.

    Cons

    Korea does not listen to NCWest pretty much at all.
    NCWest typically doesn't stand up to Korea's terrible decision making.
    People in the office are pretty jaded at this point.
    Pretty much everything players think about NCKorea is absolutely true.

    Advice to Management

    Stand up to Korea, they are ruining basically everything we release and do.


  4. Helpful (6)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCSOFT full-time (More than a year)

    Pros

    Location. Working with great people.

    Cons

    Leadership deceitful, no clue how American market works. Constant layoffs and turnover. HR ignored request to look into harassment of one of my employees.


  5. "NCSOFT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCSOFT full-time

    Pros

    Great Place to work.
    Great pay

    Cons

    HQ is in Korean HQ so there is not always clear direction.


  6. "Neutral company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCSOFT full-time

    Pros

    This company gives a free environment to develop myself

    Cons

    It would be too time-consuming communication

    Advice to Management

    I would like the management to focus on an efficient work process


  7. "Current employee motivated!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Game Designer in San Mateo, CA
    Current Employee - Lead Game Designer in San Mateo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCSOFT full-time (More than a year)

    Pros

    I think management is finally getting it. We have leaders in right roles finally. If we take bad leadership out quickly we will be in good shape to meet goals. Road show is such a great idea to share more and get leaders out in front of employees what a great idea. place now at the studio that will hopefully make a difference. Benefits good especially in my location has Kaiser.

    Cons

    We are one company NCSOFT and ArenaNet is part of the team. Please include them more. Had no idea who studio leader was until recently. Why keep them separate? We should all know the products we are working on. It's exciting stuff for gamers to share across studios.

    Advice to Management

    Share more and be visible. Hearing our leaders speak confidently about the things they are working on instills confidence in future of our company.

  8. Helpful (9)

    "Worst work experience in my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Bellevue, WA
    Former Employee - Anonymous in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCSOFT full-time (More than a year)

    Pros

    Benefits start day of hire. Unlimited snacks and sodas. Food trucks outside and food delivery for lunches available. I cannot think of anything else great about working there.

    Cons

    I left a great job to work for this company due to false promises of career acceleration. What was told to me in the interview was not the case and had I known that I wouldn't have left my previous employer. Management is awful. They may offer a generous salary but it is not worth it. This company has very questionable people in their management with questionable morals. Don't waste your time at this company! Turnover rate is high here which says something about their managers.

    Advice to Management

    Realize good employees when you have them instead of throwing them under the bus to make yourself look good.


  9. "Great people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCSOFT full-time

    Pros

    People I worked with were smart and hard-working.

    Cons

    The management made some dubious decisions.


  10. Helpful (10)

    "Poor leadership and high turnover rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Arenanet is the only entity who actually values and cares about their employees.

    Cons

    HR operations is a complete joke. Mistakes made left to right, with no accountability at all. A bunch of judgental women running a circus. No leadership or confidentiality at all. If you have any issues, don't bother addressing with HR. You are better off resigning as that will most likely be the outcome in the end. Very high turnover rate. Come see for yourself!

    Advice to Management

    Learn to lead. Worry more about the organizational needs rather than stirring up drama within your own department.


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