NCSOFT Reviews | Glassdoor

NCSOFT Reviews

Updated April 2, 2017
17 reviews

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3.0
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NCSOFT CEO Songyee Yoon
Songyee Yoon
2 Ratings

17 Employee Reviews

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Pros
  • Good company, work/life balance depends on which division you are in, the facilities and perks that the company offers are very competitive (in 6 reviews)

  • There are great people -- people who work hard, support each other, and care deeply about the future of this place (in 5 reviews)

Cons
  • Terrible relationship and communication with the Korean HQ (in 4 reviews)

  • No leadership, complete chaos caused by the HQ and the lack of professionalism in the Seattle office (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "SENIOR TECHNICAL PROGRAM MANAGER"

    StarStarStarStarStar
    Current Employee - Senior Technical Program Manager in Irvine, CA
    Current Employee - Senior Technical Program Manager in Irvine, CA

    I have been working at NCSOFT (Less than a year)

    Pros

    Was able to manage Challenging Projects

    Cons

    Communication was very complex. It was very tough to make the communication better.


  2. Helpful (3)

    "Interesting Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Department in Seattle, WA
    Former Employee - Design Department in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCSOFT full-time (More than a year)

    Pros

    - Gaming
    - Creative Work
    - Flexible Hours
    - Downtown
    - Great Pay

    Cons

    - Leadership = Dictatorship
    - Horribly Run (from a business standpoint)
    - Promoting people just to keep them, not because they are qualified
    - Favoritism (to many 'besties' and not enough honesty)
    - Lack of knowledge of how to run/direct their own studios

    Advice to Management

    Well, I would provide advice but since your West branch went under I think that says it all.

  3. Helpful (1)

    "Good learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCSOFT full-time (More than a year)

    Pros

    It's a good place to learn from veteran MMO developers. Well-funded during the heyday of MMO's and willing to spend money on quality.

    Cons

    If you think office politics are bad, try actual politics! Like a company run by Korean businesspeople who don't always understand or appreciate Americans.

    Advice to Management

    If you hire smart people, trust them! Give them what they need to do their jobs, and don't obstruct them all the time with conflicting directives.


  4. Helpful (3)

    "This company has peaked, and is on its way down."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX
    Disapproves of CEO

    Pros

    It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there.

    Cons

    Company direction changes with the wind, and directives from above are rarely followed by the support (budget, manpower, etc.) to actually follow them.

    Advice to Management

    Analyze the way the MMO marketplace is today, not the way it was ten years ago. Trying to do the same things you did ten years ago to be successful - that stopped working a few years ago - is not the path to success.


  5. Helpful (4)

    "Used to be a good place to work, now not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in Austin, TX
    Current Employee - Designer in Austin, TX
    Disapproves of CEO

    Pros

    Working in Austin, competitive salaries, often good opportunities for career advancement, company generally tends to do the right thing for its employees (layoffs postponed as long as possible so that people can find positions elsewhere)

    Cons

    Rapid changes in direction from management, lack of focus, many burnouts especially in high-ranking positions, currently great deal of uncertainty due to high profile failure (Tabula Rasa). The Austin location especially is having serious morale issues.

    Advice to Management

    Find a focus and stick to it, the whiplash is getting old. Politics between divisions is also getting more than a little old.


  6. Helpful (3)

    "Good people and teams, confusing corporate direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Disapproves of CEO

    Pros

    Development teams are given a fair amount of autonomy to create the game they want to make.

    The company was willing to take risks on some technologies and ideas.

    They are the leading MMO developer in the world with many titles under their belt, they have the experience to create some fairly polished MMOs and to support them.

    Cons

    Senior management and corporate direction comes down without any feedback from the development teams whose fates are being decided.

    Coordination amongst various development teams and knowledge sharing is not practiced, reinventing the wheel happens alot.

    The lack of follow through on some project ideas and letting projects die creates frustrated employees.

    Advice to Management

    More transparency in the decisions that are being made and the direction the company is going in, from highest level to lowest level.


  7. "NCSOFT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCSOFT full-time

    Pros

    Great Place to work.
    Great pay

    Cons

    HQ is in Korean HQ so there is not always clear direction.

  8. "Great people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCSOFT full-time

    Pros

    People I worked with were smart and hard-working.

    Cons

    The management made some dubious decisions.


  9. "Knowledge Base Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome people to work with

    Cons

    politics tend to play a big part in the day to day


  10. "Mostly Good Workers, Mostly Mediocre Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Virtually everyone is a professional, with some who are really outstanding. Nearly every team is focused and works like a well-oiled machine - when they get the proper support.

    Cons

    Management tends to be riddled with some people who really should be better at managing people. The turnover rate is really high - between periodic layoffs and skilled workers just getting better offers from somewhere else.

    Advice to Management

    Take a hard look at where you're losing workers to other companies, and then look at the people managing those workers. Chances are, you'll find someone who isn't good at managing people, and may actually be driving good workers away.


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