NCSOFT Reviews | Glassdoor

NCSOFT Reviews

Updated March 23, 2017
90 reviews

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Pros
  • Good company, work/life balance depends on which division you are in, the facilities and perks that the company offers are very competitive (in 6 reviews)

  • There are great people -- people who work hard, support each other, and care deeply about the future of this place (in 4 reviews)

Cons
  • No leadership, complete chaos caused by the HQ and the lack of professionalism in the Seattle office (in 3 reviews)

  • Some upper management did try to address this but everyone in Product Support felt it (in 3 reviews)

More Pros and Cons

  1. Helpful (6)

    "Great Opportunity, Great People and Great a Great Studio"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCSOFT full-time (Less than a year)

    Pros

    Great people, great office environment, lots of healthy snacks, pool table, ping pong table and just an overall fun and smart group of people. So excited to be a part of this fast growing mobile studio! Competitive Salaries, benefits and amazing work-life-balance.

    Cons

    No equity plan, but am hopeful they will implement one in the very near future.


  2. "Forward Momentum"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCSOFT full-time

    Pros

    It's an established company with a new/upstart take on expansion in the US, and new people in almost all of the key leadership roles. It's been through some rough times in the past, but they're bringing a lot of new talent in to propel them forward, and support the US/Western audience in new ways. Energetic experience with very real possibilities to enact change, be recognized for effort, and help build something great.

    Cons

    There were some periods of high turnover, and the little top talent they had took the cue and left. The ones who didn't take the cue can tend to be less than enthusiastic/valuable in their roles. I get the feeling it's not an unknown problem though, and likely to be sorted out before too long.

    Advice to Management

    Continue focusing on building the NCSOFT West brand directly.


  3. Helpful (5)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Austin, TX
    Former Employee - Technical Support in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at NCSOFT (Less than a year)

    Pros

    Great work environment.
    Great coworkers.
    Beer friday's were fun.
    Very relaxed atmosphere.

    Cons

    Business is on a decline.
    Massive Layoffs.
    Job security was always on your mind at the time I worked there.


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  5. Helpful (3)

    "Fun Place to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Austin, TX
    Current Employee - Senior Network Engineer in Austin, TX
    Recommends
    Positive Outlook

    I have been working at NCSOFT full-time

    Pros

    Great atmosphere, awesome technology to get your hands on, Beer Socials, laid back environment (shorts and flip-flops) Nerf dart wars, and Management that looks after its employees.

    Cons

    Professional Training is sparse (but I have not really pushed for it) Long hours, lots of projects, and page-outs can be brutal, but that can be said for any other company

    Advice to Management

    The Technical Operations department is swiftly turning into a well oiled machine. Keep doing what you are doing.


  6. "Lack of emphasis on employees"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend

    I worked at NCSOFT full-time (More than 3 years)

    Pros

    There is a priority on high game quality. If you like online games, it's fun to work on them.

    Cons

    There is a cultural divide from Korean headquarters and the western territories. This creates problems.

    Advice to Management

    Hire leaders for each region who can relate to each culture.


  7. "Seems to be picking up momentum"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Aliso Viejo, CA
    Current Employee - Anonymous Employee in Aliso Viejo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCSOFT full-time (More than a year)

    Pros

    Pay is good compared to many other companies. Benefits are okay/standard.

    They seem to be hiring like crazy. The publishing team has put an entirely new executive team in place in the last 4-5 months and things seem to be picking up some momentum with new games and projects.

    Team and department events/perks seem to be picking up, like group happy hours, department lunches and team movies. Still has some way to go on the perks, but people seem to be having fun again.

    New games and WildStar transitioning to Free to Play seem like they could put some revenues back into the company. New mobile studio in SF-area is exciting too.

    Cons

    There's a complicated history at the company where there are all kinds of weird policies and procedures in place. Sounds like people are trying to fix that, but there's a long way to go still.

    Perks and morale are improving, but still need work.

    Advice to Management

    More perks, more fun - and maybe a hit game or two. Make your employees feel heard and give them chances to meet all the new people coming in!


  8. Helpful (7)

    "Golden Past, Trying Present, Murky Future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Database Administrator in Austin, TX
    Former Employee - Senior Database Administrator in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCSOFT full-time (More than 5 years)

    Pros

    In the golden years, NCsoft (Austin/West) was a great place for opportunity and learning. A remarkable amount of autonomy, trust, and collaboration made working for NCsoft (Operations) a great place. I loved working my job and working with my coworkers, many of which with skills and levels of talent I have yet to see since my departure.

    Cons

    Since at least 2010, the company has suffered terrible set backs caused by strange and arbitrary power struggles between the parent company (Seoul, Korea) and the West (former Seattle HQ/ Austin Operations). This led to competing visions and conflicting interests. The restructuring resulting from the power struggle led first to a massive and unprecedented Operations RIF, and second, a mass exodus of what was left of the remaining talent. Since my departure, RIFs have occurred for several other departments accompanied by closing of Seattle HQ and ancillary offices.

    Advice to Management

    "People leave managers, not companies." - While this seems to typically be the case, for NCsoft it wasn't. I left. People left, because the company just lost it's soul in trying to accomplish whatever it was trying to accomplish. Therein lies the problem: there were plenty of actions but no clear understanding of what the end-game was.


  9. Helpful (3)

    "so so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCSOFT full-time

    Pros

    Casual dress code

    Fun coworkers

    Good medical insurance

    Cons

    No opportunities

    Pay is lower than other companies.

    Lots of unnecessary politics

    Advice to Management

    Stop laying off people every year. Do some positive things for your employees.


  10. Helpful (7)

    "Sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician in Austin, TX
    Former Employee - IT Technician in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCSOFT full-time (More than 3 years)

    Pros

    Playing any game from other game companies is okay during business hour.
    Play and make money.
    Dont make an effort to get recognized.
    They dont care if you work hard or not.

    Cons

    Business is falling apart. They dont make enough money to keep the company in US. Oneday they will close their business on western territory for sure. Then, you will lose your job.

    Advice to Management

    Hey high management, please dont underestimate your emplyees but respect them. Do you even care or know who is working for you?? Your job does not exist if they are not there. Talk to them and listen to what the company needs for improvement. Emplyees make money but not you. You should be truely thankful with an action(NOT A WORD.) Why do you guys have performance review? This does not affect your salary and bonus not much.


  11. "Producer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Producer in Seattle, WA
    Former Employee - Producer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people were great until layoffs occurred.

    Cons

    Layoffs took out most of the good people. Procedures and policies bog everything down.



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